NEVER AGAIN! Bad assistance & awful Return policy

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Dellucca's review of TVC-MALL - www.tvc-mall.com

★☆☆☆☆

“NEVER AGAIN! Bad assistance and awful Return policy”

Written on: 27/07/2017 by Dellucca (1 review written)

I will never buy again from them. I purchased a micro project which does not work properly: the battery expeires in few minutes (much less than the ones mentioned on the technical specifications) and after advising the assistance I need to send videos and photos over first so they can check with their supplier before giving me a response. I have asked clarifications about the return policy to my contact by their assistance (freda) and I received some incomplete and incosistent replies. Today, after 3 days, I finally know that they do not accept any return untill they cannot check the problem with their supplier. In the meantime the 14 days from the receipt of the product within which the returns are accepted are passing by and I'm afraid I won't have any chance either to get my money back or a fully operating product. NEVER AGAIN TVC MALL!!!

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