The Transatlantic Trading Company www.transatlantic.co.uk

Purchased 2 items from these one arrived damaged and looked lik it had been returned previous to being sent out to me, tried to return they do not send returns label do not reply to emails do not answer the phone.

The other item did not arrive and the tracking number does not work and Royal Mail have confirmed it is not there tracking number which I already knew.

Again I can get no response.

I have had to open a case on paypal for the damaged item and will have to wait 14 days and get my bank involved to get money back for missing item,

Stay away from these bandits, I did some searching and there address on company house is an address you pay to use for tax s.c.a.m.s and evasion.

This company are the worst Third Party Seller on Amazon. I bought a coat on Prime. After 4 weeks, 4 promised deliveries and 14 e-mails. Still no coat. They no how to stay on the right side of the Amazon rules but not provide the goods. They tried to bribe me with a 25% discount if I revised their feedback. God, how hard I've tried to revise it but can't.

Absolutely shocking. Avoid like the plague. Now I've got to try and get my money back.

Paid extra $10 for my shipping to be expedited. Not expedited but DELAYED! They also offered a refund that I took, but in less than 24 hours they denied it with a new trick!

Looks like all their customers service knows this job is the tricks, and spending time to leave good reviews all over internet, instead of solving complaints in an honest way!!!

Bought Bandit vintage cargo pants and when they arrived some of the buttons fell off and there was threads around the seams. I contacted them to see if they would help me in anyway but seeing that my Mrs had replaced the buttons and put them back on they didn't want to know. Avoid at all costs, not the best quality and poorly made. Asked for a good will gesture but they just offered peanuts so I would change my review. Regards

The bag we bought was poor quality. It had a massive visible tear when it arrived. We paid for expedited delivery but the bag arrived much later than we paid for. To the best of my knowledge they didn't refund our money despite us sending the bag back. Never replied to a single email.

AVOID AT ALL COSTS!

This Company AFTER purchase send myself an article with a defect.

I contact them about the defect by email AFTER 48 hours in the working week, they reply but with a reply that answers NOTHING of which was asked in my original communication. I then send another email, this time I receive a phone call from a Customer Service MANAGER, whom advises me to send the article back to there warehouse and they will then refund myself the postage costs.

I send the article to them via Royal Mail, then send I send them the Royal Mail proof of postage costs. After waiting 3 more days, I receive an amount that is considerably less than my costs to send the article to them.

Again more emails and stress dealing with this Company, of which seems extremely badly managed.

My advise is shop elsewhere, it is not worth the stress and time dealing with this type of extremely badly managed Company!

I bought an M65 Jacket from the Transatlantic Trading Company.

A nice jacket that arrived quickly but they supplied the wrong size (I ordered a size Small and they supplied a size Medium).

I rang their helpdesk and asked for a returns label which they agreed to send.

It hadn't arrived three days later so I rang again and was told that they would look into it and ring me back which didn't happen.

I then sent an email with the same request which was ignored.

A few days later I then sent another email which was also ignored.

Fortunately I paid using Paypal so I'll get Paypal to refund my money.

This Company is best avoided unless you want a lot of aggravation.

I've made many purchases over the last few years from Transatlantic mainly coats, jackets & combats. I love the selection and range of clothes that they stock. I recently had a problem with one item that had a small flaw during manufacturing. They responded within the hour and went out of their way to ensure that my problem was resolved and I was happy. I can't recommend them enough!

Pea coat ordered. Item arrived fast - it was an international delivery.

I`ve had a good communication with seller. She was very helpful.

Overall, a very pleasant experience.

I ordered an XL Padded Body Warmer and was told that due to some error it would be a week before new stock arrived. Two days later the item arrived but it was too small. I requested and exchange for XXL, and

without any problems a replacement arrived a few days later.

The item was as requested, of good quality and well packed. Communication was good and polite.

I would definitely use again Thanks.