Appauling lack of refunds in the company

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Truful's review of Primark Online - www.primark.co.uk

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“Appauling lack of refunds in the company ”

Written on: 20/03/2020 by Truful (1 review written)

An elderly family member bought my 7 year daughter some leggings and a top, as she Is tall for her age they didn't fit. My elderly family member couldn't find the reciept so within a week of the purchase I tried to return the items not for a refund but an exchange, they still had tags and labels on them and you could clearly tell they were from primark.i was not even allowed an exchange at the till, I contacted customer service who told me the same. I will never shop there again as my elderly relative has wasted money. I used to be a regular customer not now, there is absolutely no decency within the company morales only to make money on their cheap over priced merchandise and after this myself and some of my family members who where discusted at me not been able to get an exchange will not shop there again either!!!!

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