Deceptive Return Policy

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Guest's review of Men's USA - www.mensusa.com

★★★☆☆

“Deceptive Return Policy”

Written on: 06/03/2019

The online store is a mixture of good and bad. Please do research first before ordering anything from them. If I had done this, I probably wouldn't have ordered anything from them, or perhaps I wouldn't have ordered two suits from them as a first order. Maybe just one to see what that experience would've been. You will see many reviews on here that illustrate where the store could use some improvement. First off, it is difficult to determine what brand of suit you are getting if you're searching for a particular style. I bought two suits: a brown pinstripe and a charcoal gray pinstripe. These suits arrived with the brand name Tazio. I'm not familiar with the brand but just from my recent limited experience with this brand the sizes run extremely small. I had just bought a suit from a brick and mortar store and had been measured for a 46R. A 46R from Tazio was way too small. I had to order two sizes up from that (50R) in order to receive the suits that come closest to fitting me correctly. Which leads me to segue into another point of contention: don't believe the website's claim to have an "unconditional return policy," in which they claim you will receive a full refund--minus a restocking fee-if you're not in any way satisfied. After you place your order you will receive an email confirmation of your order in which it states the return policy is only valid if MensUSA has misrepresented the item. Otherwise, they will only do exchanges. Stating this after placing the order- having committed to a purchase--is not a good way to establish a customer's faith in the retailer. Such deception leaves a bad taste in this customer's mouth, and does much damage to their reputation as an honest online store. Also, the pictures they use to represent the suit were misleading in the one instance with the Charcoal Gray pinstripe suit I received. The color is way darker than the photo they used to represent this suit. So I would say be prepared to receive a suit that doesn't actually match the color the store represents. In my case I can make it work, so I won't complain too loudly about that. Just remember: buyer beware. On a more positive note, the value seems pretty good for the price. I am satisfied with the quality of the suits I received. In the case of having to deal with an exchange, follow their suggestion to communicate via email. In my case I had to correspond through several emails with them in order to get the exchange underway, but their responses were always timely even though the instructions contained in them were somewhat confusing. First they asked for a money order or certified check to be included in the return; then in a subsequent email they asked me to approve an exchange fee so they could charge my credit card on file. But once the exchange was in the pipeline, everything went smoothly. Tracking my package I see that it arrived last night, and today I received the exchange, letting me know that they had been tracking the package as well and timed the exchange to arrive at my doorstep at the same time as they had received the return, and this was pretty impressive.

  • Two suits $300

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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