Jolliman Reviews - www.jolliman.co.uk

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★★☆☆☆
1.6 / 5
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Latest Reviews

★★★★☆

“My issue was sorted”

Written on: 29/07/2020 by Lindseyy295 (1 review written)

I ordered some trousers for my dad but they were too long so I returned them. A Jolliman care team representative called me to discuss if they could send me a replacement but they did not sell trousers short enough for my dad, so they agreed to refund. I didn’t quite understand the remittance advice they sent me for the refund and called to discuss/complain. I didn’t deal with the conversation very well but the representative remained calm and settled the issue amicably by refunding my… Read Full Review

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★★★★★

“trousers”

Written on: 04/07/2019 by WEARWELL (1 review written)

PLACED ORDER ON SUNDAY 30TH JUNE WAS THRILLED TO RECEIVE THEM ON WEDNESDAY 3RD JULY PRODUCTS ALL VERY GOOD QUALITY,HAD TO RETURN TWO PAIRS OF TROUSERS WRONG SIZE,THE SERVICE FROM CUSTOMER CARE WAS GREAT AND VERY QUICK. THANK YOU JOLLIMAN… Read Full Review

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★☆☆☆☆

“Useless service”

Written on: 06/09/2018 by OldWomble (34 reviews written)

Ordered 7 days ago in good time before my holiday in 4 days time. Got a call today to say 1 item not in stock so nothing has been despatched. Why did they not call me last week? Why leave it till now wh3n it’s far too late to deliver before I go away. I will never use this company again. Pity as it was so good when it was based in Worthing and staffed by people who cared! I wonder how long I will have to wait for my refund!!!… Read Full Review

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Oldwomble's Response to OldWomble's Review

Written on: 07/09/2018

Still waiting for my refund! That’s over a week they’ve had nearly £60 of my money. I bet they don’t give me any interest on it!

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Oldwomble's reply to Oldwomble's Comment

Written on: 11/09/2018

Great. Spent £60 got £10 back. When do I get the rest of my money and my interest back? Totally useless company. DO NOT BUY FROM THEM

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★☆☆☆☆

“No refund policy apparently”

Written on: 27/10/2017 by fcPollock119 (1 review written)

Ordered two items and was contacted a couple of weeks later to be told neither items were available and as they were end of line would not be available in future.I have been a customer for many years and when this situation has arisen in the past my money has always been returned to me.However on this occasion they kept my money and sent me a credit note instead.I have both written and contacted them by phone to request a refund so I can purchase an alternative from elsewhere but have been… Read Full Review

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Oldwomble's Comment

Written on: 07/09/2018

Well I hope they don’t try sending me a credit note cos if they do my solicitor will be straight on to them. How can a company that was so good become so bad so quickly...

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★☆☆☆☆

“Bad company”

Written on: 25/01/2017

Wrong sizes on goods i bought last year so had to have then altered .Thought id give another chance Items were too small so wanted to return them and discovered i had to pay for that too .Majority of mail order firms have a collection point or return service or collection service but not Jolliman .I rang customer services but were very unhelpful… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 02/09/2016 by DANNYDUNAWAY (1 review written)

they sent me the wrong garment three times and when i managed to contact them they said they would ring me back i am still waiting two days aggo… Read Full Review

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★☆☆☆☆

“2nd Rate company selling 3rd Rate goods”

Written on: 30/08/2016 by AubreeLawson371 (1 review written)

After receiving the wrong colour body warmer I phoned to complain to the customer services dept (laugh) got no where,just waffle about how they will sort the problem. Still stuck with it.Will never buy anything from them again… Read Full Review

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★☆☆☆☆

“RUDE customer service!!”

Written on: 22/12/2015

Haven't got as far as trying the shirts out as they are xmas presents, but have just got off the phone from a stroppy 'customer service' assistant. I bought 3 for 2 shirts but only received 2 and was told there are none left. No stock at all, no alternatives, no stock for January so don't know what they expect to sell in the new year?? When I offered my account number I was told 'if you want', when I said it wasn't really a bargain if I only got 2 pairs and not the 3rd pair free, I was told I… Read Full Review

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★☆☆☆☆

“No quibble guarantee....absolute robbers ”

Written on: 21/10/2015 by Lorelei115 (1 review written)

Ordered clothes and had to return them, they accept items were not as described but refused to refund postage despite having receipts from branch post office. UNFAIR They now have a returns service but I could not trust this firm again, try Cotton Traders, Premier Man etc… Read Full Review

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★★☆☆☆

“Special offer shirts”

Written on: 16/03/2015

I wish I had read the reviews before buying the special offer shirts. One is okayish, the other the side seam (less than 1/4inch) has completely split. Not good value at all and very disappointing… Read Full Review

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★☆☆☆☆

“Company a Joke”

Written on: 27/02/2015 by McIntoshkt1987 (1 review written)

Do not use this company , they do not give refunds for items that do not fit. If you open the package they Will not take as a return. How are you suppose to try item on if you cannot open package !… Read Full Review

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★★★☆☆

“Unfair postage charges”

Written on: 23/02/2015 by KenHenton (1 review written)

I ordered trousers and paid postage and packing as normal. When they arrived and tried them on they were far to big. This was despite ordering a size smaller than my usual size to allow for the elasticated waist.I wanted to return them to exchange for a smaller size but I couldn't find returns form. I rang customer care about 30 times before getting through. Then decided to use the ring back service which to be fair worked well. They told me that I should write on the invoice, explaining why I… Read Full Review

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Trdonoghue's Response to KenHenton's Review

Written on: 10/02/2016

I am havingtrouble contacting this company by phone,Ihave tried
three nombers two of the numbers have no ringing tone and the
other number is not available according to the automated voice.
Can anyone give me a telephone on witch they will answer.
Ihave tried emailing them and that has failed aswell

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★☆☆☆☆

“Total Rubbish Shirts”

Written on: 02/02/2015

My wife recently purchased an offer in the paper, two checked shirts (product code JB86). Upon opening these we were both instantly disappointed, initial impression was v.poor. Having worked in the shirt industry myself for over 3 decades, I thought that maybe I was being a bit critical, but on wearing and after first wash was I really angry. How anyone can "recommend" these garments go out to the public as something "every man's wardrobe should have" is totally beyond comprehension. The… Read Full Review

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★☆☆☆☆

“RUBBISH RETURNS DEPARTMENT JOLLIMAN”

Written on: 28/01/2015 by JohnAshdown (1 review written)

I saw avert in the paper and ordered two pairs of trousers , they came with tramlines ironed in all the way down one pair and almost all the way down the other , I complained that was not the quality or the service I expected from this company . I then had to pay to send them back after already paying to have them delivered in the first place . The new trousers arrived and was accepted and I asked for my postage refund which you expect to have when it's not your fault the product was not fit… Read Full Review

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★☆☆☆☆

“Never again!!!”

Written on: 14/07/2014 by 442Munn (1 review written)

I ordered a panama hat advertised in The Daily Mail. This hat was shown as being ideal for travel as it folded into a tube for packing. When the hat arrived the 'tube' was in fact a rough cut section of a large heavy cardboard roll of the type used for either the inner roll of a fabric or sending posters and plans through the post. It certainly would have taken up a lot of space in the case. The hat was advertised as being of natural material - whilst this was true it was misleading as the hat… Read Full Review

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★☆☆☆☆

“Tattersall shirts”

Written on: 27/02/2014 by NoelFryer (1 review written)

I recently bought three shirts in the [email protected] £11 each offer. they are absolute rubbish. After one wash they had shrunk substantially; after a second wash they were virtually unwearable. DO NOT BUY THESE SHIRTS… Read Full Review

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★☆☆☆☆

“3 shirts offer”

Written on: 25/12/2013 by jaycee100 (1 review written)

Bought 3 shirts on offer. I know they were not expensive but I was very disappointed to find that all three had shrunk even after hand washing. I would not recommend this product… Read Full Review

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★★★☆☆

“Three Shirt Offer”

Written on: 01/11/2013

Having ordered the three shirt offer, I was a little disappointed after they had been washed find one of the shirts had been poorly made and the stitching already coming undone. jolliman were very good and accepted the item for return, which I did and posted the shirt at my my own cost of three pounds on the understanding the this cost would be refunded and a new shirt sent. The new shirt arrived and was of a reasonable quality which I accepted. I duly expected and was told that my credit card… Read Full Review

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★☆☆☆☆

“Warning! Inspect Your Goods Carefully”

Written on: 22/02/2012 by alan_br12df (7 reviews written)

Purchased 2 pairs of identical trousers and went to use the 2nd pair and found them faulty. The zip was zammed and trousers unusable. As this was outside the standard 28 days for returns (discretionary 6 months) even though they had just been taken out of the maufacturers packaging and still had all tags attached they would not accept for return. A warning!… Read Full Review

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