use to be a loyal customer

Click here if this is your business
★★★☆☆
2.8 / 5
38% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

memkl's review of Gudrun Sjoden - www.gudrunsjoden.com

★★★☆☆

“use to be a loyal customer”

Written on: 19/03/2021 by memkl (1 review written)

i really love the colors and whimsy of gudrun sjogen design in her clothing. i own several of her clothing items (2 sweaters, a couple of dresses, etc..), and i am always complimented when wearing them. i have always purchased these items at her store in soho, but due to the pandemic i had my first experience ordering something online. i am completely blown away - not in a good way! no where online did they indicate that the item i purchased was out of stock, nor did that information appear on the confirmation of my order. since my confirmation did not have an "expected date of arrival" on it, i contacted customer service, and only then did i receive a reply informing me with that information. i was told that it would ship on a particular date and i would receive an email letting me know it had shipped. a day after that given date i contacted customer service again, since i had not received notification of shipment only to be told it was still out of stock. ok. i was disappointed at the least, but i was shocked that no where in any of the customer service contact did anyone from the company apologize for this issue. wouldn't that be the first thing a customer service representative should offer a long time customer? i wouldn't go so far as to say that at least one of the interactions with customer service was a bit "snippy". this is the last gudrun sjoden item i will ever purchase. i expected more from this beloved company

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0