Evans Online www.evans.co.uk

Bought US$125 of merchandise relying on website promise of free return international postage. Decided to return items, but could not find link to postage label. Customer Service provided US address for return and promised reimbursement. Package returned to me as "Refused". Customer Service provided UK address for return and promised reimbursement. Evans now denies receiving return and will not reimburse $35 in postage. DO NOT BUY ANYTHING FROM THIS COMPANY!

I love Evans store shopping, so I decided to try on-line, chose two items for collet in store, 10 days later I am still waiting for my items, tried to track delivery, but as I don't have a tracking number, I cant, I have tried e-mailing, no answer back, I have tried ringing customer services, cant get through, due to demand, and then it cuts me off, really disappointed and really lets Evans down greatly, don't shop on line girls its a nightmare, and the best is my money was taken from bank account the same day. scandalous ..

Evans do not care about any order you make. My parcel has been lost in the mail and they have repeatedly told me (after losing multiple hours of my life trying to contact them) that they cannot do anything about it. Why would you allow for an international parcel to go untracked??? To make matters worse they clearly say on their website 9 days to Australia however it's been 18! Then they have the audacity to say they must wait 4 weeks even though their website says this nowhere!

i ordered a 42f x2 bras they arrived very quickly, but when opened it was obvious they were too small. when opened they measured 29ins and at full stretch 38ins. i got a refund but i begrudge paying postage for such an obvious flaw. the girls in the shop agreed with me. they were far too small.

If you have a problem that cannot be sorted out with the FAQs you will need to book a days annual leave to get a response by phone as they take longer than 20 minutes to answer and do not respond to emails. Diabolical customer service

I went to evans in whitrose a couple of weeks ago I was going out on the saturday so needed some going out clothes. I got to evans and the clothes were so exspencive!! I'm young with no job because I am really into my studies so what can I do???

I can't afford to buy anything from this shop its discusting.. Just because there using more fabric does not mean rhe prices should be so high people especially younger bigger woman who want to look after them selves can't because they can not afford to.

What was worst is because I am so young all the clothes were old and smart so there was nothing for my age this really effected my emotional state that day. I've been arguing whether to lose weight because I can't afford to dress myself

I was given excellent customer service, the product was explained to me in every detail I was made to feel very comfortable in the store, staff were very friendly and helpful and put me at complete ease. The tights I bought were exactly as the sales advisor had said they would be, I would definitely go back to this store. There's nothing negative for me to say about my experience.

Last week whilst I was on holidays from England, I visited your store in Drogheda 0452 and was served by your sales adviser Moira. I would like to say how impressed I was from this lovely Lady. I felt that nothing was too much trouble and was made feel relaxed and welcome in your store. I certainly will visit your store on my next visit to Ireland and also will pass my recommendation to my friends here in England.

Ita Grange

The service from all the staff here is always friendly and polite it is a pleasure to shop here

Today I shopped In Evans Southend. I knew what I wanted , jeans, I found a pair within minuets of entering the store, and to my delight fitted perfectly, I approached a sales assistant and asked if they had this style in any other colours as the fit was really good, but she just did not know and made no real effort to even find out! I would have brought 2/3 pairs as so pleased with the pair I tried on.... If I had worked there I would have looked everywhere or asked another member of staff..If the lady had said why dont you treat yourself to 2 pairs I would have done! But as I was of no interest, left the store with my purchase. I also brought some shoes and the same lady was at the till point, did not check them ( as a pair ) or get me a new pair from stock room, so the pair I brought had dirty/dusty soles...

At this time with cash short in the retail sector you would think that staff would be helpful and be glad of your custom....and show it.