Poor customer service

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Dabarnied's review of Dorothy Perkins www.dorothyperkins.co.uk

★☆☆☆☆

“Poor customer service”

Written on: 30/03/2021 by Dabarnied (1 review written)

I returned 3 items in one parcel. Only been refunded for 2 of the items.
I have sent 4 emails to Dorothy Perkins to investigate but get sent automated messages stating that refunds can take upto 4 weeks. I have asked for acknowledgement that they received the 3rd item but they are not answering the question.

I will never order from this company again. Their customer service is non existentent. The item in question is only £18 but it’s my £18 not theirs!!!!!

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  • Customer Service

  • Quality of website

  • Value For Money

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