Diya Reviews - www.diyaonline.com

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★★★☆☆
2.7 / 5
45% of users recommend this
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Latest Reviews

★☆☆☆☆

“AVOID CUSTOMER SERVICE IS ABSOLUTELY A DISGRACE.”

Written on: 23/06/2020 by Clarence400 (1 review written)

AVOID CUSTOMER SERVICE IS ABSOLUTELY A DISGRACE … The worst online shop I have ever dealt with. I got my order and it was damaged. They told me to send it back which i did recorded delivery (good job I did) because they denied they received it but hey its been signed for with proof of signature and was signed for at there registered address. They are still refusing to give me a refund so now I will have to get in touch with my credit card company to get a refund. AVOID CUSTOMER SERVICE IS… Read Full Review

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★★★★★

“Amazing Experience!!”

Written on: 27/03/2020 by safa.ameen69 (1 review written)

I have ordered several times from Diya Online. I have purchased lehangas to dresses to suits to jewellery to footwear. I always receive compliments on them all. Love the fact that they have clothes available in various sizes and the size guide is also easy to follow. I have always received my outfits within 1-2 days and the fitting has been perfect. Can't recommend them enough to friends and family! I'll be going back to purchase more… Read Full Review

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★☆☆☆☆

“Terrible service and quality ”

Written on: 27/05/2019 by Manni01 (1 review written)

Terrible quality product. I put it on and someone noticed it had a rip by the zip. I was leaving the house so had to wear it like that which was embarrassing enough. Why don’t they check their product before posting it out? I then emailed them to explain I would be returning with the tag removed as faulty product and they replied to say they do not supply refunds without the tag. I emailed back to say this was unsatisfactory but received no further reply from them. Do not trust or buy from… Read Full Review

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★★★★★

“Would 100% recommend this company!”

Written on: 08/06/2018 by DavinaGhosal91 (1 review written)

I ordered 2 outfits last night (one for me and one for my mum) and was so surprised at how decently priced the outfits were, to the point where I was hesitant wondering if they will be good quality. I received the outfits today which was super quick. Surprisingly, next day delivery actually meant next day delivery (I usually choose this option and then get told the company has a cut off time for next day) The outfits are very good quality and I love love love the style, it's so simple yet so… Read Full Review

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★★☆☆☆

“VERY UNORGANISED AND CANNOT GIVE STATUS OF ORDER”

Written on: 24/11/2016 by 190Gilbert (1 review written)

I have ordered about 6 dresses from Diya online. I also chose next day delivery. However, a little disappointed as the item has not arrived and its the third day. I was told that I may receive it next day. The quality of the dresses are good 8/10. I have ordered from them before and ordered 2 dresses of both xs. 1 fitted me well but the other could not even pass my shoulders. Diya Online isn't exactly as organised as you would think they should… Read Full Review

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★☆☆☆☆

“Appalling fraudulent service”

Written on: 23/08/2016 by Tigubabu (1 review written)

I recently spent £240 with diya they messed up my order I've been communicating with a useless shoddy Customer Service. Sent me wrong order item didn't give me refund and item is missing from the parcel and they refused to listen didn't give me any confirmation of my order once took my money also the account doesn't let you see your order history like h&m etc do. No wonder so when they want to keep your money or send you wrong goods they can and you don't have any evidence of what you ordered… Read Full Review

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Tigubabu's Response to Tigubabu's Review

Written on: 23/08/2016

Farida is the customer service person dealing with this matter - very incompetent indeed

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★☆☆☆☆

“my mum ordered and they lost her order. They cut their...”

Written on: 09/07/2016 by Marlenel240 (1 review written)

my mum ordered and they lost her order. They cut their phone when I tried to find my order they couldnt find it either so I have been trying to call 20 times no one is answering DO NOT ORDER FROM HERE THEY LOOSE YOUR ORDERS… Read Full Review

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★☆☆☆☆

“I ordered an item and paid via paypal.. Having...”

Written on: 29/10/2015 by Ritha (1 review written)

I ordered an item and paid via paypal.. Having received an email receipt from paypal confirming payment completed and nothing from Diya regarding the order i called them up as paid for next day delivery. Once called the first man i spoke to couldnt find my order then after 10 mins on a very bad telephone line he found it and said my payment has declined! I immediately spoke to Paypal and was confirmed my payment has been completed and funds have hit Diya paypal account. Diya can call to confirm… Read Full Review

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★★★★☆

“Very Fast dispatch ”

Written on: 17/09/2015 by McCaffrey248 (1 review written)

Used diya atkeast 4/5 times within 6months excellent fast email confirmation sent never had any issues good tracking system for delivery gives u options a day before will defo b shopping much more in future Only down point is when I tried to mke a telephone order first time it seems the customer service team is clearly based abroad maybe India ? Due to accent they wre not able to understand name address post code etc I gave up and ordered online No issues apart from that New collections are… Read Full Review

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★★★★☆

“Good quality products ”

Written on: 10/09/2015 by Tilly4368 (1 review written)

I'm really happy with my recent purchases from diya, and I would really recommend it to all my friends and family… Read Full Review

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★★★★★

“Great ! I Love Diya Collection”

Written on: 23/06/2015 by Harpriya (0 reviews written)

Diya is always been my favorite brand for shopping. This Ramadan they came up with the entire new collection which I like very much… Read Full Review

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