The Kids Window Ltd Reviews - www.thekidswindow.co.uk

★★☆☆☆
2.4 / 5
34% of users recommend this
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Latest Reviews

★★★☆☆

“communication, lack of .”

Written on: 29/11/2015 by Chapman296 (1 review written)

If ONLY the phones were to be answered! I spent about 2 weeks thinking I'd been tricked as NO-ONE answered the phone or got back to me! Such a shame as Toy Castle arrived eventually and apart from being overwhelmed with relief - I was delighted . I'm not sure I'd risk using the company again as there is obviously a problem here… Read Full Review

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★★★★☆

“No customer service”

Written on: 26/11/2015 by Kinneyag402 (1 review written)

I have received order after a few days delay and playpen is perfect my baby girl enjoy it.  Although no customer service available, which is absolute must have I would still recommend buying from them.  The kids window did not charged me an extra £6 for delivery to N Ireland as they could per t&cs so fair play for delay. … Read Full Review

Irmacamcam's Comment

Written on: 02/12/2015

Received product later than it should be but received.
Playpen is great and The Kidswindow didn't charge me extra for delivery as was described before purchase.
So thank you.
However they should improve customer service as none available.

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★☆☆☆☆

“8 weeks of hell”

Written on: 23/11/2015 by MAVGOOSE (1 review written)

£600, 8 weeks of excuses and promises and bed still not built after faulty parts sent, this company should be on watchdog, wont give me my money back or build the bed... The md is a joke… Read Full Review

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★☆☆☆☆

“Poor customer service attitude”

Written on: 23/11/2015 by steveinreading (1 review written)

I ordered a personalised story book for a child. I was disappointed as the language in it was olde English - full of thees, thous, quoth etc. Not what you would expect in 2015! I contacted the company but they weren't interested in resolving my complaint. I should have read all the poor reviews on here first, won't ever use them again. I would not advise anyone to use this company and looking through their reviews on various review sites many others feel they have a poor customer service… Read Full Review

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★☆☆☆☆

“Non existent customer service ”

Written on: 04/11/2015 by TeaganGonzales (1 review written)

I have rang and rang and rang and emailed and emailed, no response. The bed was delivered 2 days before requested when we didnt move into our house until the sat supposed to be delivered today Monday the 2nd instead sent on the sat (half the order) 2 mattresses delivered by a polish guy left in a neigbours garage??? Where is the rest of the order? Please would someone just respond… Read Full Review

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★☆☆☆☆

“Absolutely appalling! ”

Written on: 21/10/2015 by Hwynter44 (1 review written)

Avoid this company at all costs! I ordered a bookshelf for my son's bedroom on 13th October. The Kids Window sent me a confirmation email saying that I would receive it within two working days. It finally arrived today 21st October. In between times, they did not send me an email or text to tell me when it was being dispatched. They have a customer number and an email address for enquiries. I called the number on several occasions and there was no answer. I was told all the lines are busy and… Read Full Review

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★☆☆☆☆

“Slow to response and order not received”

Written on: 23/09/2015

I ordered 2 kidkraft boat toddler beds from the website, 1 came after 5 business days (Website said you should receive your order within 5 business days) and the 2nd one has not even arrived after 10 business days. Nobody picks up the phone when i call nor return my call after leaving a voice mail. Emails are not responded on time. Terrible service… Read Full Review

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★★★★☆

“Really please with kids window.”

Written on: 14/09/2015

We purchased a bunk bed. The bed is really good quality & my little ones love it. Love having their own shelves. We had the company build. Very efficient & accommodating with time schedule. The only thing that was disappointing and I felt overpriced was the under bed draw. Doesn't go the whole width of the bed and not very deep so not very useful to store items. The other bed we looked at same brand o think would have been the whole length and width. This would of been more useful to have had… Read Full Review

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★☆☆☆☆

“You delivered us the wrong items twice and only when...”

Written on: 12/09/2015 by Gianni447 (1 review written)

You delivered us the wrong items twice and only when we noticed you changed them around… Read Full Review

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★★★★★

“Good quality, good price and good service”

Written on: 11/09/2015 by nieves1 (1 review written)

I boutght a short Thuka Trendy bed years ago and we were very happy. Now that my daughter has grown up we decided to buy a large high sleeper and to leave the short one for my baby. So we have both beds the short one below the high sleeper (in a L position) and a lovely room for my kids! My daughter is delighted with her room and all visits that see the room tell me what a nice beds you have! The beds are made of very good quality pine wood, they look strong, have nice colour and nice… Read Full Review

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★☆☆☆☆

“Poor response”

Written on: 10/09/2015 by RenieTsarou (1 review written)

Was trying to reach them for an enquiry for days. No response to voice messages.when I finally managed to find a lady she didn't have a clue of what the answer and never called me back… Read Full Review

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★★★★★

“Glad I ordered wasn't dusapointed ”

Written on: 10/09/2015 by Marshsll (1 review written)

Was a bit nervous when ordered as read some bad reviews but the order was as expected, arrived on time and the guys that built the bed were great. The product is well made, very sturdy and my daughter loves it… Read Full Review

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★★★★★

“Fantastic !!!Would highly recommend ...just bit...”

Written on: 10/09/2015 by vjjms5 (1 review written)

Fantastic !!!Would highly recommend ...just bit tricky to put together very well made and very sturdy.My son loves it.Family and friends always mention how lovely it looks… Read Full Review

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★★★★★

“Parisot high sleeper - Very sturdy bed”

Written on: 10/09/2015 by Lindsayjl226 (1 review written)

Great bed. A little difficult to build with two adults. Could have done with a third to support the heavy mid section. Now it is up, I don't think it will come down in a hurry - it is very sturdy. Looks fab in my sons room. Very modern and masculine. Delivery was excellent and on time. Changing the bed sheets is now a challenge, but I make my son do it as you need to climb into the bed to reach the far corners. So I guess that is a plus point ?!?!… Read Full Review

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★★★★★

“Thunka trendy bed”

Written on: 10/09/2015 by Fordy11 (1 review written)

Well made, very study, ideal for my 4 year old. He loves the bed and trundle. Fast delivery… Read Full Review

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★★☆☆☆

“Bad customer service”

Written on: 12/08/2015 by cumpstey (1 review written)

Ordered a playhouse and a base. First, it took 16 working days to arrive instead of the 7 advertised, but they never let me know - I had to chase to find out the status. Second, when the base arrived minus instructions and screws, they didn't care. Customer services responded to some of my emails, but it felt like getting blood out of a stone. They eventually told me who the supplier was (Mercia), and when I contacted them they send me instructions immediately - a much better response! I've… Read Full Review

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★★★★★

“Brilliant”

Written on: 13/07/2015 by koStephenson446 (1 review written)

Brought a Ludlow table set for the kids. Was £20 cheaper than competitors price. Arrived within 48hrs, no issues. Assembled and looks great in the front room. Thanks… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 09/07/2015 by Brown_tlb (1 review written)

I ordered a triple bunk which stated 2-3 working days for delivery. Over a week later we received 2 of the 3 boxes. Over 2 weeks later and we still had not received the third box. I requested a refund and for the 2 boxes that had been delivered to be collected. It took a further week for the boxes to be collected. I ordered the bunk on the 14th June and am still waiting for a refund, it is now the 9th July! I will not be recommending this company… Read Full Review

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★☆☆☆☆

“DONT DO IT!!!!!!!”

Written on: 09/07/2015 by DAVIERODGE (1 review written)

BOUGHT A TRAMPOLINE. HASNT TURNED UP AND ITS ALREADY A WEEK LATE. CANT GET IN TOUCH ON PHONE OR EMAIL. TRACKING NUMBER DOESNT EXIST! DONT GIVE YOURSELF THE HASSLE!DISGRACEFUL AND SHOUULD BE SHUT DOWN!… Read Full Review

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★☆☆☆☆

“ABSOLUTE JOKE!!!!!”

Written on: 27/05/2015 by trisha88 (1 review written)

Ordered bunk beds 2 weeks ago or more , emailed them waited days for a reply regarding my order phoned numerous times with no answer no call back then receive a email stating that we wouldn't be receiving bunk beds due to the card company rejecting delivery (strange from my point of view) so contact them again via email asking how and when I would receive my refund . They say they can't refund it they have no authorisation so go down to bank to try resolve the problem and the bank can't issue… Read Full Review

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