No customer service

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Saige261's review of Stroll-on Baby - www.stroll-on.co.uk

★☆☆☆☆

“No customer service ”

Written on: 24/07/2018 by Saige261 (1 review written)

We bought a buggy from here in order to get customer service. It was more expensive than online but we hoped that meant we’d get customer service in return. Instead when we returned with our buggy after one month as the hood had warped we were accused of putting something on the hood, then they changed their reasons to the way we’d put it in the car when we said, “who would put something on the hood to risk it falling onto the baby”. We’ve asked about the reliability of the buggy prior to the purchase and they told us it’s a good buggy at a good price as well and they’re customers had good experience with it. My question is, if a buggy breaks within a month of loading and unloading from the car, is it even within the eu regulations of product sales / manufacture? They were rude to both of us. They didn’t listen and had no time to help us. The damage had happened despite normal use. This makes you think why their shop in Exeter shut. They are not even worth considering, as you won’t get any help when issue arrises. They’ll just give rude accusations fobbing people off. Shop online. Go anywhere. Mothercare franchise in Malaysia served us better than this firm.

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