Online4baby Reviews - www.online4baby.com

★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Dangerous 4Baby crib”

Written on: 16/02/2021 by Dolan183 (1 review written)

I strongly urge anyone considering purchasing a 4Baby Little Acorn crib not to do so. My son has twice woken with large dents in his head due to the round bars and, of course, we are not able to put bumpers on the cot as Lullaby Trust strongly advises against doing so. I asked for a straight swap for something of the same value with flat slats and was rudely refused. It's upsetting as I've been using this company for almost a year. I will not be using it again. … Read Full Review

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★☆☆☆☆

“Product unfit for purpose, staff unfit for purpose”

Written on: 15/01/2021 by Emmaj90 (1 review written)

I ordered a Joie Tourist stroller from Online4Baby because they were cheaper than their competitors and my maternity pay has sadly come to an end. Initially I was quite impressed, ordering was easy, the delivery was prompt, product looked ok upon first inspection so I couldn’t wait to test it out with my 15 month old. I decided to take it out at nap time, reclined the seat and it worked a charm. My daughter fell into a lovely dreamy sleep and we had a lovely walk - that is until she woke up… Read Full Review

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★☆☆☆☆

“Horrendous. Avoid.”

Written on: 15/09/2020 by RetailBen (4 reviews written)

Horrendous. Avoid. Just the worst customer service. They do not respond to emails and you cannot get through on any phone lines. I've been trying to get a response since the 22nd of July - it's now the 15th September. I've now resorted to completing a small claim through the court service… Read Full Review

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★☆☆☆☆

“Do not use this company, please avoid”

Written on: 08/09/2020 by Daniio (1 review written)

Do not purchase from this company. I’ve given them one star because there’s not an option to give 0 stars. I purchased a Moses basket and stand from online4baby and the quality and appearance of the product is absolutely appalling. The basket looks grubby, dingy and cheaply made. The material and stitching is shocking. The wicker was broken/snapped in places and protruding out which can easily cause injury to a new born. The inner padding was also protruding out of the poor… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS! ”

Written on: 24/10/2018 by Louise140884 (1 review written)

AVOID AT ALL COSTS! Told by the customer service manager that they would only issue a refund if a baby had died!!!! Why would you say that to a new mum? Disgusting person and company. DO NOT BUY FROM THEM. I’d been bought a Mee-Go buggy board as a gift from Online4baby. I’d put this together and attached the universal buggy board to my pram (a bugaboo buffalo) I thought this was fitted correctly and went out for a walk with my newborn and 2 year old. After a couple of minutes we… Read Full Review

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★☆☆☆☆

“Useless customer service!”

Written on: 01/03/2018 by Bridget221 (1 review written)

Poor customer service is an understatement!!!! I originally placed an order on the 7th November 2017 for my daughters birthday which was on 16th November, when ordering I was advised that it would be delivered to me on the 9 November. I then received an email to say that there was a delay and that the order would be sent on 9 November reaching me on the 10 November. I then didn't receive it on the 10th and had to phone them to chase, I was then advised there was a further delay and would be… Read Full Review

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★☆☆☆☆

“Appalling company - please avoid, caused much distress!”

Written on: 31/07/2017 by KeaganForsyth (1 review written)

I don't usually write reviews, but I'm so disgusted by this company, I feel I need to write a review on this occasion Please avoid purchasing from this company. You will undoubtedly be disappointed! I found The actions of this company disgraceful, I recently purchased an item via eBay. The product was poor in quality, I personally found the difficult to assemble and most possibly defective. I have two builders instruct me that the item was alllegdly faulty. I requested to return the… Read Full Review

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★★★★★

“Thank Goodness!!”

Written on: 03/11/2016 by apl10 (1 review written)

Thank you thank you online4baby!! I am soon to be a new mum (first time very nervous) i really didn't have any ideas of baby products so did a search & this is how i found Online4baby & thank goodness i did!! The customer service team were so lovely & friendly they gave great advise & took the time to explain everything i needed to know. I now have everything i need so can relax!! Overall fantastic products & service … Read Full Review

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★☆☆☆☆

“Bad service faulty product and would not return or...”

Written on: 09/10/2016 by Alannah246 (1 review written)

I bought a Chicco Urban Stroller it item arrived with a torn hood and the front wheels were faulty and stucked all the time I contacted them a few days later after arrival they told me its a maintenance issue and I should put Lubricant etc they would not return or exchange for a new one,I don't think a brand new buggy should need oils to put in the wheels I do not reccomend this company even if they are slightly cheaper but now I am stuck with a faulty buggy!… Read Full Review

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★☆☆☆☆

“Clowns”

Written on: 01/09/2016 by MWilkinson (2 reviews written)

As I have been threatened with legal action if I write a bad review I would like to say what a fabulous, amusing and prompt customer service team online4baby have. They have a great sense of humour and tell none stop jokes. The wheel of my baby’s pram who was 4 weeks old at the time only fell of 3 times on one journey and then a further 8 times in a 5 minute walk when tested again. I would like to thank online for baby for bringing it to my attention that the reason the wheel only fell… Read Full Review

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★☆☆☆☆

“Awful if item is faulty.”

Written on: 20/06/2016 by Dizzy6511 (1 review written)

I bought a Woolibaloo footmuff. The toggle came off very quickly. The top wouldn't zip back on after the first time it was removed. Contacted them and they offered a poor response which didn't comply with the Consumer Rights Act. Emailed them with the specific sections of the Act and they replied with the same response and took no notice of the Act or anything i'd said. Contacted the Consumer Ombudsman and they sent the same response to them but won't agree to have the matter investigated… Read Full Review

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★☆☆☆☆

“Run run run!!!”

Written on: 27/05/2016 by Azariad404 (1 review written)

Please avoid this company at all costs! I have received a cot from them and when it was received found it was damaged. As you can imagine I wasn't happy. And as per my consumer rights got in contact with online4baby to arrange a return and full refund, only to be told that I would have to pay the return costs. Customer services was completely inadequate in dealing with this matter and failed to acknowledge the consumer rights act which states that any returns for damaged items should be paid by… Read Full Review

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★☆☆☆☆

“Returns policy not pregnancy friendly”

Written on: 11/05/2016 by soEngland171 (1 review written)

I purchased my pregnant wife a change bag as a gift early in her pregnancy. When we came to use the item after our baby was born it was faulty. I let the company know immediately but they refused to help due to their 6 month fault policy. I assume they realise a pregnancy lasts 9 months? Don't buy from here while still pregnant!!… Read Full Review

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★☆☆☆☆

“Do it use”

Written on: 10/05/2016 by Pamelap359 (1 review written)

We ordered a cotbed it was ment to be delivered the next day 3 days later still no bed and the only response off online4baby is that the courier team will contact me. Will never use them again wish I'd stick with kiddi are or mother care… Read Full Review

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★☆☆☆☆

“Doesn't even deserve 1 star AVOID!”

Written on: 09/05/2016 by Destineea102 (1 review written)

Just received a damaged and torn box of Dr. Brown Bottles stuck together with tape. The bottles are scuffed and caked in dust / dirt on the white rim and they are not hygienically sealed. There is no way I would use these. I cant believe they were posted to me like this - disgusting!… Read Full Review

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★☆☆☆☆

“so angry”

Written on: 04/05/2016 by 378MacMillan (1 review written)

Orderd a pram told be delivered following day a week later still no pram 2 emails changing dates u have no pram!! I will be going to citezen advice and trading standards your advertisement is lies… Read Full Review

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★☆☆☆☆

“Avoid this company !!!”

Written on: 25/03/2016 by luckylynn (1 review written)

I ordered a moses basket from this company . The basket I ordered and the basket I received were totally different ! I phoned them to tell them that they sent me the wrong one and the so called supervisor / manager said that I had actually ordered that one. When I told him that the picture on the website was different to what I had received he told me that the picture is just for illustration purposes only. Even in my order history it shows the picture as the one that I thought I was receiving… Read Full Review

Cblaydsonline4Baby's Response to luckylynn's Review

Written on: 27/05/2016

THIS REVIEW IS UNDER INVESTIGATION

We do not recognise any of these names or comments please can you urgently provide order numbers for these reviews for our legal team. Our suspicions are that these are from competitor(s) who are trying to damage our brand. We are on other review centres i.e. trustpilot, Ebay & our own website and our reviews on these are of a positive nature. Please respond asap.

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Luckylynn's reply to Cblaydsonline4Baby's Comment

Written on: 28/05/2016

the order is under name Lynn Tupper postcode SO16 8JL

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★☆☆☆☆

“Disgusting customer services”

Written on: 22/03/2016 by Mr.N.P (1 review written)

We ordered a travel cot. When it arrived one of the essential items described in the manual was missing. We asked for this be sent to us but unfortunately online4baby could not replace the missing item. Accepting the error they authorised a return and agreed on the phone that they would pay shipping costs. However when they refunded us £10 was deducted. I phoned their awful customer services team who confirmed this was the shipping charge they had earlier promised to cover and refused to… Read Full Review

Cblaydsonline4Baby's Response to Mr.N.P's Review

Written on: 27/05/2016

THIS REVIEW IS UNDER INVESTIGATION

We do not recognise any of these names or comments please can you urgently provide order numbers for these reviews for our legal team. Our suspicions are that these are from competitor(s) who are trying to damage our brand. We are on other review centres i.e. trustpilot, Ebay & our own website and our reviews on these are of a positive nature. Please respond asap.

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Mr.n.p's reply to Cblaydsonline4Baby's Comment

Written on: 27/05/2016

A laughable reply which tells you all you need to know about this company and their refusal to aknowledge their shortcomings. This was a genuine order and I would be only too happy to confirm the order number and our name to the "legal team" of online4baby should reviewcentre.com request such information. I do not however have to publish my name on a public website as the "legal team" of online4baby should no doubt be aware.

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Mr.n.p's reply to Cblaydsonline4Baby's Comment

Written on: 27/05/2016

A laughable reply which tells you all you need to know about this company and their refusal to aknowledge their shortcomings. This was a genuine order and I would be only too happy to confirm the order number and our name to the "legal team" of online4baby should reviewcentre.com request such information. I do not however have to publish my name on a public website as the "legal team" of online4baby should no doubt be aware.

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★★★★★

“I purchased a car seat for my Grandson from Online 4...”

Written on: 11/03/2016 by McConnell270 (1 review written)

I purchased a car seat for my Grandson from Online 4 Baby. It was delivered promptly. When we sat baby in it was apparent the seat was too big. That was my fault. I rang and the gentleman was more than happy for me to return it and even said that he would the postage. It sounded too good to be true but it all went like clockwork. I would have no hesitation in recommending this Company. Excellent service… Read Full Review

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★☆☆☆☆

“Horrible customer Service, Don't care about child safety ”

Written on: 18/02/2016 by Markat2013 (1 review written)

We was looking for a car seat and came across this company, had a quick look and was pushed towards a certain car seat. On installing the car seat and trying to put our son in it, which was terribly difficult we then realised the shoulder straps slip down and sit around his elbows no matter how we adjusted them. We phoned customer service and was told they wont accept it back even thou it was well within the stated time limit and not used, as we had removed the labelling and they could not… Read Full Review

Cblaydsonline4Baby's Response to Markat2013's Review

Written on: 27/05/2016

THIS REVIEW IS UNDER INVESTIGATION

We do not recognise any of these names or comments please can you urgently provide order numbers for these reviews for our legal team. Our suspicions are that these are from competitor(s) who are trying to damage our brand. We are on other review centres i.e. trustpilot, Ebay & our own website and our reviews on these are of a positive nature. Please respond asap.

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Markat2013's reply to Cblaydsonline4Baby's Comment

Written on: 30/05/2016

We've already provided proof of purchase in form of a receipt sent from our own email address just as review centre asked. Stop trying to take off true reviews, just to stop your bad name getting out. Your customer service was shocking, arguing this fact isn't going to change it.

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