Appalling company - please avoid, caused much distress!

1.6 / 5
15% of users recommend this
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KeaganForsyth's review of Online4baby -


“Appalling company - please avoid, caused much distress!”

Written on: 31/07/2017 by KeaganForsyth (1 review written)

I don't usually write reviews, but I'm so disgusted by this company, I feel I need to write a review on this occasion

Please avoid purchasing from this company. You will undoubtedly be disappointed!

I found The actions of this company disgraceful, I recently purchased an item via eBay. The product was poor in quality, I personally found the difficult to assemble and most possibly defective. I have two builders instruct me that the item was alllegdly faulty.

I requested to return the within 24 hours of receiving it, all I simply wanted was my statutory right of a full refund. I have never known a company to resist my right to refund, as much as online baby Ltd. They tried every trick to avoid giving me a refund. Despite them not having any legal recourse to do so. In the end I needed eBay to intervene and they awarded me my refund within minutes of opening a dispute.

The company is not solution focused, the customer service is incredibly slow and unhelpful.

With having a baby, you need everything to be stress free, and you shouldn't be worried with purchasing poor quality items, that could seriously affect the welfare of the mum and new born. Regrettably this company caused me much anxiety and distress.

I strongly recommend you use another company, I would hate for this company to let you down, as they did with me!

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