Easy online ordering but watch out for returns

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ronakahmed's review of Kiddies Kingdom - www.kiddies-kingdom.com

★★★☆☆

“Easy online ordering but watch out for returns”

Written on: 11/09/2021 by ronakahmed (3 reviews written)


Easy online ordering process and very fast delivery for our baby car seat. You could actually order your items when labour starts and get them in time! I ordered on Sunday and received the car seat on Tuesday.

Unfortunately the experience turned a little sour....

The first car seat we ordered did not fit into the middle of the rear of the car so had to return it. There was an option to arrange a return ourselves or through the Company. (At the same time we ordered a replacement which we continue to use a year later.)

We decided to arrange the collection via Kiddies Kingdom. I was advised that failed collections would be charged at £15. Their courier turned up and took the car seat. With a new baby and work etc life was busy. Months later I had time to check the bank statements and noticed no refund from Kiddies Kingdom.

I contacted Kiddies Kingdom and they stated that their courier DPD had attended at my home and was informed that there was nothing to collect and had left. Kiddies Kingdom asked for a receipt. I had no receipt but knew that I had packed the item and it had been collected. My wife was a witness.

Kiddies Kingdom did not explain why they had not levied a failed collection fee at the time. We are not dropping it so will take the matter to the Courts. However, we suspect its DPD that actually took the car seat or lost it.

Anyway always get a receipt and name of the courier when returning an item.

  • Maxi Cosi Beryl Group 0+1/2 ISOFIX Car Seat £279.00

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