Horrific customer service

★★☆☆☆
1.8 / 5
20% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

ERFA's review of Kiddies Kingdom - www.kiddies-kingdom.com

★☆☆☆☆

“Horrific customer service ”

Written on: 20/10/2020 by ERFA (1 review written)

I purchased an out and about little nipper double pushchair and accessories in October 2019. I barely used it and by March 2020 it was dangerously faulty. It took weeks of email correspondence , up to 7 working days in between communication to get any reply. I returned it once finally in July only for it to be returned faulty again. I asked for a refund at this stage and yet again they returned the re fixed item to myself with no communication. 7 months later and now hopefully the item is useable. They take no responsibility as the retailer of the items and even tried to blame me for the faults. The pushchair was coming Unclipped in use and actually bruised one of my children. Beware kiddie kingdom they do not care about after service or the safety of your child in the items they sell. They have ignored half of my emails in this process and getting through on the phone is near impossible.

  • Out and About little nipper double

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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