DaisyZoo - www.daisyzoo.com

I have ordered from Daisyzoo previously with no problems. However the last experience has really put me off the company. I ordered a Hoopla Monkey (which according to the website was in stock) to be sent straight to a friends address. A couple of days after they had recieved the gift I saw that the wrong item had been sent - it was a puppy.

I emailed them (April 1st) with a photo to show what had been sent and they admitted that they had no Hoopla Monkeys in stock so I had been sent something else. I told them that this was poor customer service - that they should have let me know that it wasn't in stock - my email was completely ignored.

I than rang the owner who was not apologetic at all but he did say that he would sort something out - that he would ask J... to let me know if she could still get the Hoopla Monkey or is not ask me what I would like in return. I have hear nothing.................. it is now 19th May.

I bought a gift box for my friends baby, the choice of products and the quality is fantastic, there's loads of great stuff to choose from. The parcel arrived really quick, just a couple of days later and my friend was really chuffed, she said the products were lovely and she was absolutley delighted and the comments were how beautifully it was all gift wrapped.

Also, great communications from them letting me know when the gift was sent and tracking. Altogether a great easy to use site.