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“I bought an Agency Power Exhaust System from Vivid...”

Written on: 16/11/2011 by frequencydip (1 review written)

I bought an Agency Power Exhaust System from Vivid Racing for my 2009 Porsche Boxster S 987.2. Before purchasing I confirmed with a representative from Vivid Racing that it fits this specific make and model vehicle. Unfortunately it didn't fit. fitment is different for Generation I and Generation II cars. I contacted Agency Power and received confirmation about this from a representative named Matt Jobin, "We have not installed one of these on a 987.2. This is designed to fit the first Generation 987" The exhaust has signifiant drone and reverberation, it is not fine for daily driving as advertised by Vivid Racing. Additional cost I incurred for installation, an additional 1.5 hours of shop labor time. I contacted Dan Mermelstein from Vivid Racing who was very unhelpful and shrugged the issue off, stating I received a discount on the exhaust (apparently discounts mean no customer service). This is their problem as their sales rep stated it fits Gen II cars when in fact it does not. The exhaust was incorrectly advertised and therefore Vivid Racings problem. Further research shows that Vivid Racing and Agency Power are the same company. Under no circumstance should this exhaust have been sold to a 987 Generation II owner when Agency Power had never even tested the product on the vehicle. I am very disappointed with the customer service and how the issue has been handled by both companies. I would warn anyone considering purchasing from Vivid Racing to make your decision carefully as they will not provide you acceptable service if you have issues with their products.

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