Renparts Ltd Reviews - www.renparts.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“£2950 for an engine, sent wrong engine 6 weeks still...”

Written on: 04/10/2021 by Parsonssz500 (1 review written)

£2950 for an engine, sent wrong engine 6 weeks still waiting pick up to then try refund and if you raise your voice they hang up. AVOID … Read Full Review

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 29/02/2020

This is a dreadful company to deal with and I would advise any potential customer to avoid them at all costs. They quoted me for some central locking parts for my daughter's Renault Clio and I subsequently contacted them by phone, was assured that the parts required were in stock and would be delivered within 2-3 days, and paid by credit card. When they did not arrive I contacted Renparts and began a very long and irritating series of communications with their manager who consistently made… Read Full Review

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★☆☆☆☆

“YOU HAVE BEEN WARNED KEEP WELL CLEAR ”

Written on: 24/11/2019 by SDempsey (2 reviews written)

YOU HAVE BEEN WARNED!!!! Stay very clear of this company, RenParts is in liquidation and is now trading as RenPart Europe Ltd, i requested a gearbox and was fobbed of for 3 months and in the end they sent me a gearbox that was so bad the one i took out of my old one was in a far far far better shape, i am not sure how that got the 5 stars reviews transferred over and i do not believe its true as i am sure its all fake. I used parts gateway and the concept is great and would use them again as i… Read Full Review

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★★☆☆☆

“Late and missing parts ”

Written on: 16/09/2019 by Signs (1 review written)

Waited almost 2 weeks for engine to arrive after being told it would be a few days. It arrived missing parts that it was listed with. Have been chasing said parts for 3 weeks and still not received them. Was offered a refund but the refund wont cover the parts that I need to finish the job so I'm stuck waiting for them to source and send the parts… Read Full Review

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★☆☆☆☆

“Warning beware Renparts”

Written on: 22/06/2019 by Oscar222 (1 review written)

Do not buy from Renparts. I have never written a review before but I feel I must warn people about the terrible service and the trouble that dealing with Renparts can cause you. I ordered and paid for a gearbox on 24th May and it has taken me until the 20th June to get my money back. I have waited weeks for a gearbox I was desperate for, yet when I ring up I am fobbed off and they do not return my calls.Finally they tell me that the gearbox, on a pallet, is lost in the post. These people will… Read Full Review

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★☆☆☆☆

“3x wrong parts came. ”

Written on: 21/02/2019 by Claudiam110 (1 review written)

I ordered some parts in December but multiple times I either received the wrong parts, the right parts but broken or so worn they are unusable. This happend despite emailing him with a renault diagram with arrows pointing to the parts, pictures of same item required from google images and giving correct Renault part numbers?? First 2 attemps the complete wrong item came. On the 3rd attempt 1 correct part came but was broken 2 others in same package were wrong. I asked politely for a refund. 1… Read Full Review

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★☆☆☆☆

“Ordered a gearbox on 1st september was told upto 5...”

Written on: 19/09/2018 by Sheridanlc377 (1 review written)

Ordered a gearbox on 1st september was told upto 5 days as gearbox was still in car didnt get gearbox so rang ren parts to b told one of workers had a car crash would get it monday.monday came no gearbox blamed it on courier.i recrived gearbox wednesday only to b wrong gearbox.then was told wrong tag put on box.would receive another one by the friday but nothing so i rang again no 4th gear on box they removed so asked for refund was told courier would pick gearbox up monday 17th nothing so rang… Read Full Review

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★★★★★

“Efficient sales team”

Written on: 04/07/2018 by Luckyirene (1 review written)

I have used this company twice; each time the correct part was promptly delivered, and well packaged. Would certainly recommend them and use them again… Read Full Review

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★☆☆☆☆

“Rubbish service,horrendous manager,absolute joke.Don't...”

Written on: 25/04/2018 by chCochrane87 (1 review written)

My story is far too long to write in detail on here but, i short, bought a PART, promised within 2-3 working days, constantly lied to about its whereabouts, told it was 'lost in transit' which is absolute rubbish! the 'manager' (never known anyone so full of rubbish in my entire life)says she will call back, never does, says she will email, never does, worst excuse of a manager and really lets the whole company down. in short the PART arrived after 3 weeks in worse condition than the one i took… Read Full Review

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★☆☆☆☆

“Do not use them really bad company”

Written on: 27/03/2018 by auFox450 (1 review written)

I ordered and paid for a gearbox the so called manager said it would be delivered 2 to three working days. One week later she said it was in transit 2 days later the couriers had lost the delivery this was of course not true. Many phone calls later with every phone call being another story 3 weeks later I asked for my money back she said yes no problem and said the refund has been done again - more complete rubbish. It took me a further 2 weeks to get my money back I will be speaking to trading… Read Full Review

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★☆☆☆☆

“unreliable company - woeful customer service - shoddy...”

Written on: 20/03/2018 by Eli217 (1 review written)

What a nightmare!! Car part finally delivered a full three weeks after we ordered it. Turns out it had been sent out more than two weeks after we ordered it and misaddressed into the bargain. Had to chase it up many, many times each time we were fobbed off – being told the parcel would be with us in “2 – 3 days” until that changed to “it’s confirmed for delivery tomorrow”. e-mails have gone unanswered and it took five phone calls over the course of a working day to get the… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER !!!!!!!!!!!!!!!”

Written on: 25/01/2018 by Cassie40 (1 review written)

PLEASE DO NOT USE THIS COMPANY, WE HAVE BEEN IN THE MOTOR TRADE BUSINESS FOR OVER THIRTY YEARS AND HAVE NEVER COME ACROSS A COMPANY LIKE THIS. THEY WILL TAKE YOUR MONEY, WHICH IN OUR CASE WAS OVER £600, AND A MONTH DOWN THE LINE THE PART HAS NOT BEEN RECEIVED AND I STILL CANNOT GET THE REFUND. THE MOST SHOCKING SERVICE I HAVE EVER SEEN !!!!!… Read Full Review

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★☆☆☆☆

“Unreliable, unsafe, use with extreme caution”

Written on: 16/01/2018 by LayneBradford230 (1 review written)

Renparts replaced a engine and turbo with an unreliable reconditioned engine and turbo in our Suzuki which resulted in numerous trips back to Renpart to rectify the problems they’d caused. I can’t recommend Renparts for any mechanical work. Possibly even parts as they used a cheap Chinese alternative which caused an oil leak, followed by another trip back to Renparts. Unreliable, unsafe (engine failed on the motorway twice) = buy with extreme caution… Read Full Review

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★★★★☆

“Fantastic result”

Written on: 08/12/2017 by LaylaHastings31 (1 review written)

I ordered through Partsgateway an offside door mirror with Renparts and am delighted with the result. The mirror came well packed in almost new condition, I was contacted by a lady in Renparts to ask me the exact model and colour of my car. They had not got one in my colour and I was offered a refund of my payment. however I had spray paint for my car so I got the mirror and sprayed the cover. Now fitted and working well. … Read Full Review

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★☆☆☆☆

“Do NOT buy anything from them”

Written on: 29/11/2017 by alopec (1 review written)

Ordered a gearbox, all appeared to be going smoothly. Waited a five days for it to arrive and nothing. Contacted Renparts, and it was the carrier who didn't pick up the item. Would be with me in a couple of days. Those days pass, and of course, nothing arrives. Contact them again, it's delayed, going to be a couple more days. Nothing again. New contact: now it's really really going to be shipped (to the wrong address). Nothing arrived again, apparently the item had been damaged when they were… Read Full Review

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★☆☆☆☆

“Part ordered and paid for, never dispatched”

Written on: 09/11/2017 by jolandiec (1 review written)

Ren Parts Ltd, RENAULT GRAND SCENIC DYNAMIQUE. Ref: BL3309089. Item purchased via Breakerlink. Ordered and paid for on 26th October. Item should have been dispatched right thereafter. However, now on the 9th of November, I am still chasing this supplier on a daily basis. They have provided dishonest information about when the item was dispatched, and when it will be received, and refusal to provide a tracking number for the item after several requests. Request for a refund given to them since… Read Full Review

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★☆☆☆☆

“I needed a part for an Espace. I gave them a specific...”

Written on: 23/10/2017 by GRuffy368 (1 review written)

I needed a part for an Espace. I gave them a specific part number and they said they had one in stock and it's £xx including postage. Postage took 9 days! And I suspect it only was dispatched after o called them. Part came and looked the same but was missing the part number ID. It did not work. I emailed to ask and i got told they didnt have the exact part in stock but sent a different version of it - square peg/round hole scenario!!! I requested to return it and got no reply. I tried… Read Full Review

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★★★★★

“Renault Laguna 2 Estate Parts and Accessories to Singapore”

Written on: 27/09/2017 by Greene115 (1 review written)

Had ordered many times with Renparts for parts and accessories for my Laguna 2 Estate, which are no longer available from local Agent and Parts suppliers. My car is probably the last 1 or 2 left running in Singapore. Excellent and prompt service with parts suitably supplied. Prices quoted are comparable to other suppliers… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 11/09/2017 by Reddamon123 (1 review written)

I always think the measure of a good business is how they sort things out if you have a problem, anyone can ship an item !!! I cannot stress how much Renparts go above and beyond to sort out a problem, great communications and fast remedy to resolve. The bottom line fact of the matter is if you buy a second hand part if may be faulty, but the fact that you get a same-day reply and a quick replacement offered is so rare these days . Thank you… Read Full Review

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★★★★★

“Now I can drive in the rain.”

Written on: 21/07/2017 by Mark16 (1 review written)

I was quoted an obscene amount of money by a Renault dealer for sorting out my wipers that had stopped working. I contacted a local garage who quoted a reasonable price to fit motor and linkage if I sorced them myself. Trusting Google I found Renparts and was very pleased I did. The wiper motor and linkage was purchased at a very reasonable price with a guarantee and arrived Wednesday and fitted yesterday and everything is back working. Thank you Renparts. After looking at your web site I think… Read Full Review

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