Oponeo.co.uk - www.oponeo.co.uk

Oponeo.co.uk - www.oponeo.co.uk
★★★★★
4.7
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Terrible! The worst fitting service!”

★★☆☆☆

written by AllissonCarlson97 on 15/09/2023

The price was competitive but the fitting service was terrible. 1. I can’t book for tyre fitting because Oponeo doesn’t send me the email regarding the contact details of fitting station. 2. Then I issued email to ask Oponeo, however, Oponeo gave me some wrong information that I still can’t contact the fitting station. 3. Then I issued another email to Oponeo, finally I got the correct information. 4. I phone to the fitting station and book for fitting, the staff (should be a boss) said only morning time available no matter which day. Finally I made an appointment for fitting. 5. On the day of fitting and I arrive to fitting station, the garage staff said he don’t know the arrangement and I need to wait his boss come. 6. The boss come after 15 minutes later. He said I need to left the vehicle for 3 hours (Refer to the experience from other garage, I need to wait for 30 minutes only). 7. 3 hours later when I collect the vehicle, the price request from the garage is higher than it listed at the Oponeo website. 8. Half days later, a warning signal was popped up to alert me to inspect the tyre pressure. I need to spent more for the fixing. To to summarize, it was the worst experience for the tyres fitting.

Oponeo.co.uk's Comment

Written on: 22/09/2023

Dear customer,

Thank you for your review,

We are sorry to hear your not satisfied with your experience.
We understand there was an error in passing the information to the fitting station for which we apologise, we can confirm it was later resolved.
Please note as stated on our website the fitting stations are a third-party company which are recommended by Oponeo but operate n their own terms, we gather as much information as possible hat the stations are willing to share with us in order to forward them to our customer, it is impossible for us to know the time of the fitting it self.
If is recommended that the customers contact the fitting stations to arrange convenient time and date.
The prices stated on our website are being updated based on the information we receive from the fitting stations, and we apologise there was an increase that we were not made aware of. This is an area we keep working on to eliminate such cases in the future.

If you would like to discuss this matter further, please do not hesitate to contact our claims department team Monday till Friday 8 am till 6 pm, they will be happy to answer all your questions.

Kind regards
Oponeo team.

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Was this review helpful? 1 0

“Excellent every time ”

★★★★★

written by Wickford_superbikes on 13/09/2023

I use oponeo for my small bike business Prices are good delivery if fast and you get what you need Only critique would be that the tracking is sometimes off but I think that’s the parcel company Top work

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“Quick and easy!”

★★★★★

written by Jaidyna48 on 13/09/2023

Ordered 2 new tyres, cheapest we could find for the tyres we wanted and came within 2 days, very quick delivery! Have ordered again since for another car!

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“Terrible service”

★☆☆☆☆

written by TeslaMX on 09/09/2023

I ordered x2 pairs of tyres and selected the nearest fitter to me. The order was processed and the tyres weee being delivered to my home address. When I wrote to say that I had selected a fitter, they promptly redirected to my local fitter. However, while the fitter confirmed deliver he said he had no further information from Oponeo and could not verify I was the customer. I had to write again to Oponeo and it took three emails, but still no joy as it appears no one at customer services wants to sort this out. On top, it was never disclosed that the fitter operates a no while-you-wait service and insists that the cars must be left with them for the whole day no matter when I book in. This is unfortunately not suitable as we both work. The fitter won’t release the tyres so I can get them fitted elsewhere and Oponeo will not refund me. So I am not having to take it up with Barclaycard having paid by card. I could not recommend Oponeo to anyone.

Oponeo.co.uk's Response to TeslaMX's Review

Written on: 13/09/2023

Dear customer,

Thank you for your review,

We would like to apologise for the inconvenience caused by this situation, we noticed there was an error when despatching the goods, but it was correctly redirected.
Please note that the fitters available on our website are a third-party company and we are not aware of the full procedures they have e.g. cars needing to be left for the whole day, this is something that should be addressed directly with the fitters rather than our shop.
We are aware that there was also a delay and both orders were delivered at different days we have already taken this matter up further with the courier company.
Our sales operators have also notified you that they got hold of the fitter and everything was cleared, and they are waiting for you to either collect the tyres or schedule a fitting date suitable for your self.
We would like to inform you that we are here if you have any other questions, please do not hesitate to contact our claims department by phone or email.

Kind regards
Oponeo team

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Was this review helpful? 0 0

“Great.”

★★★★★

written by Clarke149 on 31/08/2023

I have used oponeo before always prompt delivery and good price.

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“2 New Michelin Road 6's”

★★★★★

written by R1250Rbmw on 13/08/2023

I was very surprised, I ordered these around 3.00pm and they actually arrived next day around 12.00 noon I have purchased many tyres from Oponeo and never been disappointed. I do scour the internet for the best deal as a Michelin Road 6 is the same tyre whoever you buy it from but as usual Oponeo had the best price on offer...well done them.

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“Amazing service and value”

★★★★★

written by Mokolia on 13/08/2023

I would recommend this company 100% for service and value. I will be recommending to all my businesses and friends.

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“Delivery Problems”

★☆☆☆☆

written by thehitman109 on 06/08/2023

I ordered 2 tyres and was given a delivery date. unfortunately only 1 tyre was delivered after contacting Oponeo and the courier I was told 1 tyre was lost. I was given a delivery date again, I waited in all day and no delivery was made. After contacting both parties again I was given another delivery date, still no tyre, after the 3rd delivery promise I received the 2nd tyre. The savings made were not worth the time wasted waiting for the completion of the order. Unsatisfied customer.

Oponeo.co.uk's Response to thehitman109's Review

Written on: 17/08/2023

Dear Customer,

Thank you for your feedback.
Please be advised that we called the carrier to deliver the missing product as soon as we were informed of the missing piece.

Unfortunately, the APC carrier is splitting the delivery due to the size of the package and limited space on the van.
This is an external contractor and we have little control over how our products are delivered to the customer.
We apologise for any inconvenience the split delivery may have caused.
However, we are pleased that both tyres were delivered.

Best regards,
The Oponeo Team.

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“Fast delivery, for a best price.”

★★★★★

written by Poulenas on 30/07/2023

Fast delivery for the best price compared to others company's. I have purchased already few times. Thank you so much. Pavol

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“Good but better with account”

★★★★☆

written by Carmeloa340 on 21/07/2023

Good service - but as a regular buyer It would be easier if one could register Details to make ordering quicker.

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“easy to order and pay good prices quick delivery”

★★★★★

written by micky5719 on 21/07/2023

easy to order and pay good prices quick delivery

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“Very fast, Best & good ”

★★★★★

written by Adalbert on 18/07/2023

Very fast delivery Best price for good quality

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“Not to bad ”

★★★★★

written by Levia46 on 16/07/2023

Very fast and amazing service,good value of tyres. I hope the tyres are as good as the service

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“Very quick and very good prices on the market ...”

★★★★★

written by McKayri202 on 13/07/2023

Very quick delivery and the best prices on the market

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“two new tyres”

★★★★★

written by McKinney376 on 10/07/2023

ordered tyres (very good price) tyres were delivered the next day no fuss no drama. will be back for more. very happy with purchase.

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“Excellent seller”

★★★★☆

written by FWR1 on 03/07/2023

Excellent seller, fair prices, quick dispatch. Not 5 stars because their information systems (delivery) are not great and although the dispatch is fast, you are left in the dark as to when will the items arrive.

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“Excellent tyre service.”

★★★★★

written by RobbieVanLewis on 01/07/2023

Shopped around on the internet for 2 new tyres and found the exact make and size at Oponeo, ordered and had them delivered within 3 days. The prices are so much cheaper here, couldn't get any other suppliers to get close to Oponeo's price. All round excellent service and absolutely WOULD and WILL be using them again !

Was this review helpful? 0 0

“New Tyres.”

★★★★★

written by ChristopherJWilliams on 25/06/2023

Excellent service when information required the reply was prompt and very helpful and informative. Cannot fault.

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“Amazing calue and service”

★★★★★

written by SantiagoMcFadden on 22/06/2023

Website east to use and updates and fast delivery were excellent. I will be back ????

Was this review helpful? 0 0

“Good service, pleased.”

★★★★★

written by Doncor112 on 18/06/2023

Good service. Pleased. The tyre I wanted at the best price.

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