Delivery could of been better

Oponeo.co.uk - www.oponeo.co.uk
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McCormickhd492's review of Oponeo.co.uk - www.oponeo.co.uk

“Delivery could of been better”

★★★☆☆

written by McCormickhd492 on 04/02/2023

Placed an order online on the evening of the 28th January. Had an update on Tuesday the 31st January with a link to track the parcel / tyre. The link won't work as each time I clicked the link the website wasn't able to find the parcel number or tracking number. After ringing customer services and speaking to a very helpful lady who said she would look into the issue and contact me (which she didn't) the order then arrived on Thursday 2nd February. The website advertised 48 hour delivery on the tyre that I purchased. Even allowing for the weekend the delivery should of been delivered on Wednesday if they were dispatched on the Monday. I will be mindful of this if I use the website again as the car was off the road longer than expected due to the time the delivery took to arrive.

  • Goods purchased & cost

  • Up to a week late

    Delivery

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  • Quality of website

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Oponeo.co.uk's Comment

Written on: 08/02/2023



Dear Customer,

Thank you for your review regarding the purchase of tyres.

Estimated delivery time is 2 - 3 business days, not including the weekend.
Unfortunately based on information provided in this review we are unable to identify the order You have places with us.
According to Your review we delivered thew product after 3 working days excluding weekend.
The package arrived with a one-day delay.
We can only guess that it stuck in the carrier's hub longer than expected by the APC transport company. We are very sorry for the situation. For our part, we can assure you that the tyres left our warehouse after the order was placed.
We will try to escalate the case with the carrier.
Let us express the our hope that this one-time situation will not affect your opinion about our company. Should you have any questions, please contact our Customer Service Department.

Yours Faithfully,

OPONEO Team

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