Online ordering is awful "in stock" took 7 weeks to arrive

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AsiaGill's review of Halfords - www.halfords.com

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“Online ordering is awful "in stock" took 7 weeks to...”

written by AsiaGill on 13/02/2015

Ordered products online in October 2014.
According to website, all items in stock and will be delivered within 5 days or so.
Received some items within the allotted time, but some still outstanding 10 days later. Sent an email to Halfords which resulted in an automated response "someone will call within 48 hours" etc. They did not call me. 5 days later received now all but one item. Telephoned Halfords service desk who said the outstanding item was being delivered directly from the manufacturer, they will find out for me and call me back. DID NOT CALL ME BACK. Arrived in mid January. I had bought alternative by then. Online ordering has false stock levels and delivery dates. Halfords online and their customer service is useless. Only good for in-store purchases. Bottom of my list for any future purchases from now on. Will prioritise Amazon and Chain Reaction who I have always found to be reliable.

  • chain cleaner for bicycle

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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