BuyCarParts Reviews - www.buycarparts.co.uk

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Latest Reviews

★☆☆☆☆

“Wrong headlight sent”

Written on: 21/10/2020

Ordered a new Headlight thinking it was from a UK company but they are base din Germany and sent me a light for a LEFT HAND drive vehicle . Fitted the light but then the car failed its MOT as the light beam was incorrect. Buycarparts say its my mistake as I should have checked using the VIN number . They are refusing to take the part back and refund me as they say I have altered or repaired the part!! All I have done is fitted it and removed it again. Got to be the worst company and customer… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 16/06/2020 by stevencard (1 review written)

Absolute disgrace. Ordered parts that were in stock and was told 4-5 working days for delivery, this I've now been told will be more like 8-10 working days. The tracking number still says they haven't received my items after 5 days. I called them and several times they said the items had been handed to the transport company but then told me they didn't hand it over until the day after, on a Saturday which I had already been told they only work on weekdays. If I had known this company was run by… Read Full Review

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★☆☆☆☆

“avoid this seller”

Written on: 30/04/2020 by regy15 (1 review written)

Only gave one star because none was not… Only gave one star because none was not an option This is not uk based as you would think but is based in Germany and parts take forever to arrive. They have a reputation of telling you the part is ok for your car when it is not customer service is there to tell you tough luck basically and nothing else Take my advice and many others and avoid like the plague. Oh..forgot..if you pay £12 intead of £8 they will pay the return postage when they get… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER. A SUBSIDIARY OF AUTODOC .”

Written on: 27/03/2020

Do not use ever. A subsidiary of autodoc. Has to be the worst ever parts company in the world! Ordered an ac compressor in september last year at £400+ that didn't work straight out of the box. They even argued with an ac specialist who installed the compressor to the letter and still it didn't work i the had 17, yes 17 operatives try to sort the problem without a result. Today 25/03/20 i receive an email advising me that my warranty claim was not upheld and that i'm still awaiting the part to… Read Full Review

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★☆☆☆☆

“Be wary!”

Written on: 09/03/2020 by RaelM (1 review written)

Parts come from Germany and the website filter does not work for UK vehicle registration numbers meaning that all the parts shown as compatible are not, I only realised this after the incorrect parts were delivered... After extensive correspondence, the company will not admit an error with their system and will not pay for the return postage, which from the UK is £30! Terrible customer service. Be very careful!… Read Full Review

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★☆☆☆☆

“BUYERS BEWARE !!!! REFUND ISSUES...”

Written on: 03/03/2020 by YairDevine (1 review written)

BUYERS BEWARE !!!! REFUND ISSUES... Buyers beware !!!! currently waiting on the outcome of a set of shock absorbers sent to me supposedly for a chevrolet matiz the items are not a matching pair of shock absorbers, and are 2 inches too short compared to the original items, I have sent them pictures and currently they are saying the items have been damaged, I removed the strapping to compare with the original shock absorbers, and there are a few marks noricable on the shock abosrber body which i… Read Full Review

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★★☆☆☆

“Don't be miss led”

Written on: 25/02/2020

I ordered some Febi Bilstein rear drop links for a Honda Civic (shown as in stock on their website) and paid £8.45 postage expecting a prompt delivery. One week later I finally receive delivery of some drop links made by a company called Stark that I have never heard of. The parts will fit the car but look like cheap alternatives whereas the Febi Bilstein ones look like O.E parts, which is why I ordered them. While researching this brand online it transpires from various forums that this is… Read Full Review

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★☆☆☆☆

“WORST SHIPPING AND CUSTOMER CARE”

Written on: 11/01/2020 by sayat.sirinoglu (1 review written)

Be careful with their shipping service which is most important aspects. They say and charge you that they are going use DHL for shipping but after that they deliver to local goverment postal service for cutting their operating costs. Until here it seems okay right!!!! I am almost everday sending emails and complaints about my order number 25793104 on 26.11.2019 and still did not arrive. I paid total of 334.17 Pounds for this worst service and they charge me 106.99 for shipping. They send emails… Read Full Review

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★☆☆☆☆

“Just dont”

Written on: 16/11/2019 by Bigteddy (1 review written)

Don't order they don't deliver, what does come is late. 1/2 my order never came, they say It did. £300 later I have new tyres and 2 of the four this german lot sent from Poland. I have no use for them now.  Stay well away… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 17/10/2019 by trKemp207 (1 review written)

In the middle of having an absolute nightmare dealing with this lot. Firstly, I placed the order stupidly thinking i was buying from a UK based company as they use .co.uk,WRONG!!!!!!! however there not they are in GERMANY. So they have tricked me there. NICE JOB. If Ihad know they were based there then i would not have placed the ordered with them. I did not want to wait 10 days for delivery and if parts where incorrect its a headache to send back, I eventually it arrived great 10 days… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 20/06/2019 by gundz (1 review written)

Purchased some front windscreen wipers for my car via the website. Entered what my car was and the website listed all the compatible wipers. Purchased some. Delivery took quite a long time. When they eventually arrived tried to fit them to my car and they don't fit. Contacted customer services and explained that I had used there make and model search tool to find the correct wipers only to be told it doesn't work very well and I should have emailed customer services to check!!! It didn't state… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 17/06/2019 by Mackeyblack (1 review written)

After 3-4 weeks waiting I still haven't received my goods and despite repeated requests for a refund, I am still waiting for that also. I ordered an O2 sensor online on 21/5/19 paying £56.17, which was taken immediately. Delivery was supposed to be 4-5 working days. By 3/6/19, it had not arrived and according to their parcel tracking was shown as 'in transit' from 24/5/19. As of 17/6/19, the goods are still shown as 'in transit'. I cancelled the order and requested a refund. Their response was… Read Full Review

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Tonynethersole's Response to Mackeyblack's Review

Written on: 26/07/2020

Hi, thanks for the review. I've just spent an awful lot of money with this company, my money came out straight the way. I have sent them my VIN number to Chech parts are correct to make sure. I must have sent 15 emails and just get fobbed off with one line answers. They haven't said the goods have been dispatched yet, i don't no whether to try and cancel or just keep hanging on. I've been waiting for 3 weeks now and found the whole ordeal really stressful i do hope i don't lose all my money. i did use PayPal i do hope that can help me. if anyone has any advice id surely appreciate it.

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★☆☆☆☆

“Do not use”

Written on: 11/04/2019 by KylieReese (1 review written)

DO NOT USE THIS COMPANY. This is not a reputable company. Having ordered and incorrect part in November 2018, 5 months on and the issue is still unresolved. I was advised to return both parts and reorder, which is what I did. Unfortunately the company did not accept one of the returned items, so I asked them to send it back to me with my new order. - they failed to do this. I was advised not to accept delivery of the replacement part I ordered, which I did, then has to wait a further 4 weeks to… Read Full Review

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★☆☆☆☆

“Order by Christmas and parts may arrive by next Christmas!”

Written on: 06/03/2019 by Daybp254 (1 review written)

Never ever again - once bitten, twice shy! Parts are cheaper than other suppliers, but nowhere on the website order page does it tell you that parts will take two days to be dispatched, and more than eight days to arrive; how many more days God knows, I'm still waiting. And they use the slow and impossible to productively contact DPD as courier… Read Full Review

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★☆☆☆☆

“Don’t expect them to attempt to resolve problems caused”

Written on: 22/02/2019

Firstly they are not a UK company, any problems caused by them will not get resolved as the onus is on the customer to pay carriage costs....... to Germany! Except if you’ve fitted the part they said would fit and it doesn’t. In that case tough, you tried to fit it so it’s your fault they send the wrong part. Ordered an air filter using the in site Manufactuerer/Model search. It didn’t fit and after 9 emails, where they told me that their search system is not always ‘correct’… Read Full Review

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★☆☆☆☆

“Complete Shambles”

Written on: 08/01/2019 by afWebb77 (1 review written)

Complete shambles. I was sent the incorrect version of the part, also wrong manufacturer. Then demanded multiple sets of the same photographs to prove the mistake and failed to reply. Returned the incorrect part at my expense and still no refund. Truly unprofessional chaotic mess, best avoided… Read Full Review

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★★★★★

“GERMAN company - u are not protected by UK Consumer Law”

Written on: 18/12/2018 by Tonyd428 (1 review written)

Absolute nightmare with this company - avoid at all cost. They messed up all the shipping info and didnt reply to my email for over a week. They then obscured the returns process for over 7 weeks. Very importantly they are a based in germany, ship from germany, and you are signing a german comsumer agreement when you buy. This is absolutely without knowlege as they market themselves as a UK company. If you have an issue with your delivery or a return you're going to have a fight on your… Read Full Review

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Bigteddy's Comment

Written on: 16/11/2019

What the hell did u give 5 stars for they are disgusting

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Bigteddy's Comment

Written on: 16/11/2019

Why the hell five stars? Complete disgrace. Disgusting company AVOID LIKE THE PLAGUE.

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★☆☆☆☆

“Terrible company avoid at all costs”

Written on: 28/11/2018 by Davesales (1 review written)

This company leads you to believe they are in the Uk but they are in Germany, despatch took three days and delivery took over a week and my order was short. Avoid this site or you will be disappointed… Read Full Review

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★☆☆☆☆

“Worst online company ever!”

Written on: 22/08/2018 by noworries755 (1 review written)

I ordered my parts on 13 Aug 2018 and they finally arrived on 22 Aug 2018. Having emailed several times for an update as to where my order was I received no reply. I tried to cancel my order but couldn't as they informed me it had just left the warehouse so I had to wait till it finally arrived. Yes there may be a small saving on this site compared to others but take my advice and SHOP ELSEWHERE!!!!!!!!… Read Full Review

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Nunoricardo's Response to noworries755's Review

Written on: 30/10/2018

I got the same problem.
It was the first and last time I bought something from 5his company

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★☆☆☆☆

“Wrong Part Sent”

Written on: 31/07/2018 by Jules3855 (2 reviews written)

Wrong Part sent and then they want me to pay for return postage for their mistake. Absolutely terrible terrible service. Why should I pay for their error. I've ordered the part from another company. Would never recommend… Read Full Review

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