BuyCarParts Reviews - www.buycarparts.co.uk

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Latest Reviews

★☆☆☆☆

“Absolutely Awful”

Written on: 12/04/2022 by haneep (1 review written)

I have never experienced a service as bad as this. A company that when you buy an item, treat you like they are doing you a favour. - After a 2 week delivery delay, they refunded me. - However, no contact on delays and a different excuse from each adviser that I would call and ask for any update (basically telling me they can't do anything) - They finally refunded me! - They then claimed the item got delivered, said they had confirmation from the courier (parcelforce). Having confirmed with… Read Full Review

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★☆☆☆☆

“make you jump through hoops for refund when part fails”

Written on: 11/03/2022 by Merlin2323 (1 review written)

Bought a pair of boot stays 7 months ago. one failed already and they insist on knowing VIN number, mileagage at installation and removal, engine size etc etc before considering whether to refund! Surprised they haven't asked for my flaming blood type! Emails back and forth for weeks and still no luck… Read Full Review

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★☆☆☆☆

“send you any rubbish and lie on the website to stock held”

Written on: 20/01/2022

buyer beware here lie dragons ordered 5 lots of parts. None of what I ordered, "our experts have replaced...blah blah" Didn't ask, just sent me any old rubbish they had in stock and over charged me for the safety net when I had specifically not paid for it. false names of customer service to make them appear english. Run! there are other suppliers… Read Full Review

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Gandalph1234's Comment

Written on: 22/01/2022

They have now been reported to the Berlin Chamber of Commerce and soon to the German Police. DO NOT BUY FROM THEM.

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★☆☆☆☆

“Do not enter the website ”

Written on: 13/01/2022 by ttRoss178 (1 review written)

This is a German , with a rubbish/terrible transport. Should of pay that extra 10-20 % increase, on other website that are from uk or have better services… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 26/10/2021 by Isaacv1960 (1 review written)

Not a UK company! Do not buy thinking this is a UK based company and your spares will come from UK. It is an Auto Doc clone and you could be faced with a huge bill to return any incorrect parts. Also do not trust the website to give the correct parts for your registration or car details it is very bad!… Read Full Review

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★☆☆☆☆

“Worst car part dealers in UK”

Written on: 08/09/2021 by Erikas81 (1 review written)

Worst car part dealers in UK. Maybe you can get a bit cheaper parts. But all the trouble starts when you need to return them and get your money back, especially when they supplied faulty part. Had to wait more than 6 month to get my money back for faulty ECU control unit. Had to write about 30 emails asking what's happening with refund to them and every time they get back to me there was different person writing me telling that part is being sent for inspection and didn't told me how long it… Read Full Review

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★☆☆☆☆

“Buyer beware, False advertising”

Written on: 01/09/2021 by arnunn (1 review written)

They are not a UK company so do not understand the difference between Left Hand Drive and Right Hand Drive. On their website the items are described as for Right Hand Drive, but as they are not a UK company they supply Left Hand Drive products, which for an oil filter is fine, but not for Headlights! The car failed the MOT because they had supplied the wrong part, and refused to help solve the issue. So beware, they do not understand RHD and LHD. Their website still advertises the products as… Read Full Review

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★☆☆☆☆

“BEWARE!”

Written on: 24/06/2021 by ifGoode33 (1 review written)

They will not refund damaged goods - I sent pictures of the damaged a/c condenser in its package, they offered 80% refund, I refused, they refuse to refund and 'close the claim'. Do not use this company… Read Full Review

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★☆☆☆☆

“Wrong headlight sent”

Written on: 21/10/2020

Ordered a new Headlight thinking it was from a UK company but they are base din Germany and sent me a light for a LEFT HAND drive vehicle . Fitted the light but then the car failed its MOT as the light beam was incorrect. Buycarparts say its my mistake as I should have checked using the VIN number . They are refusing to take the part back and refund me as they say I have altered or repaired the part!! All I have done is fitted it and removed it again. Got to be the worst company and customer… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 16/06/2020 by stevencard (1 review written)

Absolute disgrace. Ordered parts that were in stock and was told 4-5 working days for delivery, this I've now been told will be more like 8-10 working days. The tracking number still says they haven't received my items after 5 days. I called them and several times they said the items had been handed to the transport company but then told me they didn't hand it over until the day after, on a Saturday which I had already been told they only work on weekdays. If I had known this company was run by… Read Full Review

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★☆☆☆☆

“avoid this seller”

Written on: 30/04/2020 by regy15 (1 review written)

Only gave one star because none was not… Only gave one star because none was not an option This is not uk based as you would think but is based in Germany and parts take forever to arrive. They have a reputation of telling you the part is ok for your car when it is not customer service is there to tell you tough luck basically and nothing else Take my advice and many others and avoid like the plague. Oh..forgot..if you pay £12 intead of £8 they will pay the return postage when they get… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER. A SUBSIDIARY OF AUTODOC .”

Written on: 27/03/2020

Do not use ever. A subsidiary of autodoc. Has to be the worst ever parts company in the world! Ordered an ac compressor in september last year at £400+ that didn't work straight out of the box. They even argued with an ac specialist who installed the compressor to the letter and still it didn't work i the had 17, yes 17 operatives try to sort the problem without a result. Today 25/03/20 i receive an email advising me that my warranty claim was not upheld and that i'm still awaiting the part to… Read Full Review

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★☆☆☆☆

“Be wary!”

Written on: 09/03/2020 by RaelM (1 review written)

Parts come from Germany and the website filter does not work for UK vehicle registration numbers meaning that all the parts shown as compatible are not, I only realised this after the incorrect parts were delivered... After extensive correspondence, the company will not admit an error with their system and will not pay for the return postage, which from the UK is £30! Terrible customer service. Be very careful!… Read Full Review

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★☆☆☆☆

“BUYERS BEWARE !!!! REFUND ISSUES...”

Written on: 03/03/2020 by YairDevine (1 review written)

BUYERS BEWARE !!!! REFUND ISSUES... Buyers beware !!!! currently waiting on the outcome of a set of shock absorbers sent to me supposedly for a chevrolet matiz the items are not a matching pair of shock absorbers, and are 2 inches too short compared to the original items, I have sent them pictures and currently they are saying the items have been damaged, I removed the strapping to compare with the original shock absorbers, and there are a few marks noricable on the shock abosrber body which i… Read Full Review

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★★☆☆☆

“Don't be miss led”

Written on: 25/02/2020

I ordered some Febi Bilstein rear drop links for a Honda Civic (shown as in stock on their website) and paid £8.45 postage expecting a prompt delivery. One week later I finally receive delivery of some drop links made by a company called Stark that I have never heard of. The parts will fit the car but look like cheap alternatives whereas the Febi Bilstein ones look like O.E parts, which is why I ordered them. While researching this brand online it transpires from various forums that this is… Read Full Review

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★☆☆☆☆

“WORST SHIPPING AND CUSTOMER CARE”

Written on: 11/01/2020 by sayat.sirinoglu (1 review written)

Be careful with their shipping service which is most important aspects. They say and charge you that they are going use DHL for shipping but after that they deliver to local goverment postal service for cutting their operating costs. Until here it seems okay right!!!! I am almost everday sending emails and complaints about my order number 25793104 on 26.11.2019 and still did not arrive. I paid total of 334.17 Pounds for this worst service and they charge me 106.99 for shipping. They send emails… Read Full Review

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★☆☆☆☆

“Just dont”

Written on: 16/11/2019 by Bigteddy (1 review written)

Don't order they don't deliver, what does come is late. 1/2 my order never came, they say It did. £300 later I have new tyres and 2 of the four this german lot sent from Poland. I have no use for them now.  Stay well away… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 17/10/2019 by trKemp207 (1 review written)

In the middle of having an absolute nightmare dealing with this lot. Firstly, I placed the order stupidly thinking i was buying from a UK based company as they use .co.uk,WRONG!!!!!!! however there not they are in GERMANY. So they have tricked me there. NICE JOB. If Ihad know they were based there then i would not have placed the ordered with them. I did not want to wait 10 days for delivery and if parts where incorrect its a headache to send back, I eventually it arrived great 10 days… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 20/06/2019 by gundz (1 review written)

Purchased some front windscreen wipers for my car via the website. Entered what my car was and the website listed all the compatible wipers. Purchased some. Delivery took quite a long time. When they eventually arrived tried to fit them to my car and they don't fit. Contacted customer services and explained that I had used there make and model search tool to find the correct wipers only to be told it doesn't work very well and I should have emailed customer services to check!!! It didn't state… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 17/06/2019 by Mackeyblack (1 review written)

After 3-4 weeks waiting I still haven't received my goods and despite repeated requests for a refund, I am still waiting for that also. I ordered an O2 sensor online on 21/5/19 paying £56.17, which was taken immediately. Delivery was supposed to be 4-5 working days. By 3/6/19, it had not arrived and according to their parcel tracking was shown as 'in transit' from 24/5/19. As of 17/6/19, the goods are still shown as 'in transit'. I cancelled the order and requested a refund. Their response was… Read Full Review

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Tonynethersole's Response to Mackeyblack's Review

Written on: 26/07/2020

Hi, thanks for the review. I've just spent an awful lot of money with this company, my money came out straight the way. I have sent them my VIN number to Chech parts are correct to make sure. I must have sent 15 emails and just get fobbed off with one line answers. They haven't said the goods have been dispatched yet, i don't no whether to try and cancel or just keep hanging on. I've been waiting for 3 weeks now and found the whole ordeal really stressful i do hope i don't lose all my money. i did use PayPal i do hope that can help me. if anyone has any advice id surely appreciate it.

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