Very Poor Customer Service

“Very Poor Customer Service”

Written on: 24/11/2020 by Barbadosgal (1 review written)

Their managers live in Ivory Towers and will not return calls. I made an innocent mistake with my order because I mistakenly thought there were two shock absorbers because the description had twin in it. When the item arrived after I paid 156.62 Pounds Sterling for shipment, I reached out to the company. They offered me a 3% discount which I refused but asked if they would consider some concession toward the shipment of the second part. Each time I called, I was told that a manager would contact me. It took two weeks before I realized they had no intention of returning my call. When I called, an agent told me that to have a manager call me back would take 7 business days. Is that a way to treat a frustrated customer?