AutoDoc - www.autodoc.co.uk

Awful. When you order they say the items are in stock. But then the delays begin. No live customer service at all. Just a "live" chat bot that is no help at all. My order was placed weeks ago. Every few days I get an automated email telling me they are sorrry but delivery is delayed "2-3 days."

Had I known it was going to take three weeks I would have dodged this pathetic outfit.

If you like chatting to bots and getting nowhere....waiting ages for your car parts....and then receiving items which are a different brand to the ones ordered then this outfit is for you.

If you are like me and you don't want to get mucked around....AVOID!

I recently ordered headlamps for my car from Autodoc, but unfortunately, they sent the wrong brand as well as one that dont meet the original level sensoring specs. This led to significant inconvenience and additional expenses, as I had to leave my car at the mechanic for an extra day due to Autodoc's mistake. Despite the large size and weight of the incorrect headlamps, Autodoc was unwilling to arrange their collection, leaving me to deal with the hassle. Disappointed with the lack of accountability and customer service.

Saved a few pounds vs other suppliers but delivery very slow. Same comments as many here. A week to ship then it disappears into the Evri black hole. Any business using Evri has no care for customer service.

This company like to mark your order as shipped as early as possible, then you can't simply cancel the order, you have to return the parts at your expense. They don't send your order when they mark it as shipped though, its been 3 days since mine was marked as shipped and the courier Evri, have not received my package.

It's a deliberate sham to make it as difficult as possible for you to cancel an order, once you realise you won't see it for several weeks.

The parts seem cheap compared with local auto factors, but you have to add the postage cost at least £8.45, so unless your ordering a lot of parts and you can wait weeks, don't use them.

As I haven't received my parts I can't comment whether there exist, are counterfeit, poor quality or anything else.

This company sucks!

I placed an order and it stated 1-2 days shipping time but it’s now 6 days later and they haven’t even sent the item. I’m sure if you need to get your car back on the road they should send your parts as it states. I’m now going to be without my car for two weeks. Please avoid this company, this is the first and definitely the last time I will order from them.