1st Choice Spares UK Ltd www.1stchoice.co.uk – Questions & Answers

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Asked by paulferrets on 18th November 2014 Report this content
I got a gearbox for a Shogun. I asked if there was any oil leaks etc from UK Spares. I was told it's perfect. I paid for next day delivery but it took 9 days to come. I had it fittered for an extra £300 to find out that there are oil leaks from 3 different places. It has to be topped up with oil every 2 days. It makes a humming noise when selected in 4 wheel drive reverse. The switch don't work even with a new switch. I contacted them and put a complaint in to 1st Choice Spares but I was totally ignord. That is £600 wasted, I wouldn't trust 1st Choice Spares again. Is there anything I can do? 

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Answers (1)
Report this content hywel Written on: 18/11/2014
Eek, sorry you had a bad time, they've been fine with me. (That is 1st Choice Spares not UK Spares BTW)I would definitely try to take it up with them and if no joy consider legal action. My understanding is that their parts are guaranteed and you should be able to return them for a full refund. I can't see that they would pay for the additional £300 you spent though. Sorry you've been let down in this case.
Asked by spa37 on 16th September 2014 Report this content
How long does it take the customer complaint section to resolve a problem with one of the companies? I received three parts from three different suppliers - one was faulted and was returned via recorded delivery and signed for by the company who now say it wasn't signed for. One was the wrong part - this part has been returned and full refund received from a very helpful company. The third and final part was correct - is now fitted and my car back on the road. Two of the three companies were brilliant - how do I get the third company to play ball?

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Report this content hywel Written on: 16/09/2014
Not sure if any of the companies have a customer complaints dept, just suck it and see I guess. And don't forget to rate them down if they don't behave themselves - they won't get new business if they behave like that.
Asked by keithsutton on 12th September 2014 Report this content
How do I find my nearest 1st choice dealer?

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Report this content RobinDG Written on: 15/09/2014
1st choice acts as an online service. Once you enter in the details of the part required together with your contact details, they will forward the details to suppliers registered with them. You will then - usually very quickly- receive quotes from suppliers around the country. After checking the best one get in touch with them direct usually e-mail or phone numbers are given in the quote. IT works well and I have just had excellent service from one of their linked suppliers GermanBitz so I can highly recommend this service. Part arrived very promptly, clean, well wrapped. Hope this helps
Asked by A.Hancock on 29th April 2014 Report this content
Have just received a part which is not the piece I described to the people at Oldham car breakers before I ordered and paid for.The part I require is the electrically operated mechanism which in turn opens the tail gate lock. REF No. 7697230. Is there anyway they can send me the correct part? I would greatly appreciate some help on this matter.

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Answers (2)
Report this content Bilko13 Written on: 29/04/2014
I ordered a headlight a while back. It was the wrong one. They didn't have the correct one so I sent back the wrong one and sourced one from the local breakers. I spent quite a few weeks calling before I got some money back. I was out of pocket by a few pounds but lesson learned. If you go onto their site, they have a Returns section. I would call them if you haven't already done so and explain. Either way, you will need to send the wrong one back and either get the correct one or your money back (plus postage). Good luck.
Report this content RobinDG Written on: 29/04/2014
Just put in a reply but it might have gone to wrong section! Just a comment on my own experience for what its worth. I got quotes from them for electic windows sets for 2 windows. However their quote was a bit higher than I though (no doubt because they have to factor in the time to get these parts out which can be quite lengthy as they are fiddly to do) In the end I found that the cost of a new set wasn't as huge as I thought it would be. Factoring in the time & effort it would take to fit them I figured in this case as there was a risk of used ones not lasting long or perhaps not even working properly I would be better off paying the difference to get new ones. I was pleasantly surpised that new ones were not nearly as expensive as I thought they woudl be. I realise that this is not always the case and spare parts for certain cars can be astronmical. For a part that it fiddly and time consuming to replace it might be worth checkign on the new price or a pattern part from a parts supplier. This is not to negatet he useful role breakers play as they can often supply useful parts as very good prices that are appropriate to use instead of new parts. In your if you clearly specified the correct part and they sent the wrong one then they have a legal obligation to send the correect part or promtly refund the money sent. A good business that wants to keep customers should do this.
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