Horrific service

The Car Buying Group Reviews - thecarbuyinggroup.co.uk
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ErikaQuinn391's review of The Car Buying Group Reviews - thecarbuyinggroup.co.uk

“Horrific service ”

★☆☆☆☆

written by ErikaQuinn391 on 10/11/2023

Purchased a car in July and had issues with in a few days. Tried to work with RAC warranty and dealer to make it right but after a month no repairs completed. Took it back to the car group where it sat for another month with no repairs. Finally found out the car had a preexisting issues that was not repairable the day I was promised it would be ready to collect. Been calling daily since about a refund now that they have my car, the loaner car still no response. Customer service is nonexistent through broken promises and not returning calls texts or emails. Always a risk buying a used car but this complete lack of customer service is horrific.

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