WORST CUSTOMER SERVICE AND PRODUCT NOT RECEIVED

Click here if this is your business
★☆☆☆☆
1.5 / 5
8% of users recommend this
Click here if this is your business

Rushas3's review of Printerpix - www.printerpix.co.uk

★☆☆☆☆

“WORST CUSTOMER SERVICE AND PRODUCT NOT RECEIVED”

Written on: 20/03/2019 by Rushas3 (1 review written)

I purchased 15 11x8.5 40 page photo books with Printerpix through Groupon. I redeemed my voucher, proceeded to create my photo books. I created one book to have 15 copies printed. I went out of town for a few days and did not work on it and when I returned to finish the project, I was unable to load any of the pictures I had already added and it was giving me an error message. I was on the phone with Printerpix for a very long time and told it would be restored within 24 hours. I was finally able to access my project and finished it. I submitted my order with the correct Groupon Voucher and paid $39.99 shipping for my 15 books. I received one book 3 weeks later. I called Printerpix and was on hold for almost 30 minutes before my call was answered by CSR, only to be told that I only ordered 1 book. NOPE! I ordered and paid shipping on 15 books. Why would I have been charged the shipping for 15 books if I only ordered 1??? I was told to put 14 books in my cart and pay another $14 for shipping. This is unacceptable. It is obvious that I ordered all 15 or I would not have been charged the $39.99 for shipping. I asked to speak to a supervisor and was told the call would be escalated to a supervisor who would call me back. Of course I have not received a call two days later. And when I called back this morning the CSR hung up on me!!! The quality of this book was terrible compared to the ones I ordered the previous year. Printerpix SUCKS!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0