MyPicture.co.uk Reviews - www.my-picture.co.uk

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4.6 / 5
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MyPicture.co.uk - www.my-picture.co.uk

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Latest Reviews

★★☆☆☆

“Poor customer service and abdication of responsibility”

Written on: 03/09/2020 by HoraceWimp (1 review written)

Placed an order, after a relatively straightforward design process. Order was confirmed but no tracking information was available. After 3 weeks of waiting for receipt of the order I contacted the company. I was told my order had been returned because the delivery address was incorrect or incomplete. It was not, my address was perfectly correct on their own confirmation email. They offered to resend to a "corrected" address which was unnecessary. And then had the cheek to offer as a gesture… Read Full Review

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★☆☆☆☆

“The Consumer Rights Act 2015 clear states that where a...”

Written on: 24/07/2020 by davidgill-collis (2 reviews written)

The Consumer Rights Act 2015 clear states that where a product is faulty the seller has one chance to put this right, otheriwse they MUST issue a refund. I ordered a photorug which was faulty. MyPicture sent a replacement, which was also faulty (as an aside - don't buy the photorugs as there is an inbuilt flaw in the materials used in the manufacturing process). I then asked for a refund. MyPicture told me I was not entitled to a refund as it is THEIR POLICY that they have TWO chances to put… Read Full Review

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★☆☆☆☆

“DON’T GO NEAR THIS COMPANY!!!”

Written on: 01/07/2020 by Mabel11111 (1 review written)

DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews on other review sites, it seems… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 18/10/2019 by SamS1000 (1 review written)

Ordered a canvas frame and after a week nothing had turned up and the order status hadn't changed. It was only after inquiring as to what was happening that they admitted "something had gone wrong", and then tried to claim that they had informed me first, when I hadn't received any communication at all at any point. Their 'customer service' rep was very rude throughout and just tried to stone-wall me all the way through, and after repeated attempts at finding out what had happened or when it… Read Full Review

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★☆☆☆☆

“No delivery, no refund - avoid!”

Written on: 04/09/2019 by Lola464 (1 review written)

My order was not delivered after several weeks. I asked for a refund (I bought a framed photo as a present for my wife's birthday which since passed) but was told they don't do refunds. I wish I had taken notice of the many negative reviews before making this purchase, as such service appears to be a recurring pattern. Customer care is very poor… Read Full Review

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★★★★★

“Stunning”

Written on: 12/04/2019 by audreyyoung (1 review written)

Ordered a small canvas which was on an offer and I was absolutely delighted with it. Have since ordered an xxl one and the picture quality is brilliant. My daughter has also ordered and received a lovely canvas. Even though it’s coming from Germany the delivery is pretty quick. Great quality and quick delivery… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/04/2018

Abysmal. I ordered from this company over a month ago and still haven't received my order. A large part of the blame should be attached to UPS as they are the ones that failed to deliver, but my-picture have chosen them as their only courier option so have to take ownership of that. So far, i've lost 2 days pay waiting in for delivery which never arrived. They failed to deliver to one of their own collection points, returned to sender once, and sent my package to the wrong address twice, the… Read Full Review

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★☆☆☆☆

“Worst company ever dealt with ”

Written on: 16/01/2018 by Trucker7787 (1 review written)

I have been at loggerheads with My-picture for the last innumerable months and I am still waiting for a conclusion.I ordered a canvas of myself and my wife with our late Son who died suddenly in 2014 from our very last photo of us with him.I paid and waited for delivery and when it came found it was damaged on the edges and also was not a Very good copy. They promised a refund of fee and still waiting for refund to arrive,they even had the cheek to send me a false invoice showing… Read Full Review

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★★★★★

“Great products and customer service!”

Written on: 14/10/2017 by Hana77 (1 review written)

I placed my order on Friday late afternoon, 10 days later I was taking a delivery of my order in UK. The quality is great & the prices are fantastic! I had a product missing from the order, so I contacted customer services on Monday night. My missing product arrived 4days later (yesterday)! I am very happy with the products & customer service experience! I will definitely use this company again! Thank you!… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 09/08/2017 by LoopyBum666 (1 review written)

I ordered my print, paid by PayPal and received my order number. No conformation email so I contacted Mypicture who said they had no record of my order! I sent them the screenshots from their own site as well as from PayPal and they refused to help me! Ignored all my emails and attempts to contact them and left me with no choice but to contact PayPal instead! Absolutely awful customer service, rude and just not interested!! Please avoid at all costs and shop elsewhere!! Don't be taken in like… Read Full Review

Mypicture's Response to LoopyBum666's Review

Written on: 10/08/2017

Dear Customer,
thank you for your message. We don't have any of your contact data, so please write a short e-mail to our contact email. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture-Team

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★☆☆☆☆

“Purposefully misleading”

Written on: 26/06/2017 by flin (2 reviews written)

This company goes out of its way to mislead you in attempts to attract more orders. I wanted an enlarged print of an old photo for father's day, 4 days before father's day I searched and followed a link that said "Guaranteed delivery for father's day". I ordered my print and naturally expected it to turn up in time. It did not so I contacted mypicture.co.uk and they send me a link to a page that was still entitled "Guaranteed delivery for father's day" and then much further down the page it… Read Full Review

Mypicture's Response to flin's Review

Written on: 03/07/2017

Dear customer,
thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number.
Our experts will immediately take care of your request. We're looking forward for your reply, your My-Picture-Team

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★★★★★

“One Metre Frame”

Written on: 18/02/2017 by narmaleen (1 review written)

I knew it was big but wow! the quality of print is very clear . Mind I struggled to find a decent picture- NOTE Phone pictures are normally too small for such a large print- I used a 20Mb Bridge camera. The frame is a little thin but if handled correctly ie leave it hung up! The packaging is great so should have no worries during postage Great product… Read Full Review

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★★★★★

“Absolutely love this company”

Written on: 17/02/2017 by Gingersnapper (1 review written)

Love the quality of the goods, fab price and speedy delivery ✅ Would highly recommend this company to friends and family… Read Full Review

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★☆☆☆☆

“Printed Fleece Blanket”

Written on: 04/01/2017 by nessy42 (1 review written)

I ordered one of the printed fleece blanket, price £59.99 reduced to £17.99. On receiving the item, I found the quality of the blanket poor, picture was fine but blanket was very cheap and thin, not what you would expect. I would not give a £5 for the item. It it so thin you can't use it as a blanket. I contacted picture UK, who after 4 emails to understand the problem said because they say they do not state thickness they will not do anything, even the picture on the website looks… Read Full Review

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★★☆☆☆

“Bad Quality”

Written on: 17/12/2016 by boatbas (1 review written)

I had a canvas done was asked to e/mail photo for them to copy, got back a canvas, altogether paid £19 (including p+p). the picture is in the wardrobe not good enough to be diplayed and certainly not any where near as good as the photo I sent. I would definatly not reccomend this company. I made a complaint to the company they said it was not there fault. The colouring is too dark if I put the canvas against my computor with the photo on its like two different pictures… Read Full Review

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★☆☆☆☆

“FREE Delivery - No £13.90!!!!”

Written on: 14/12/2016 by SMR-Bathrooms (4 reviews written)

Their website states free delivery to mainland UK on orders over £45. My Order was £118, inc the £13.90 delivery they charged. They refused to refund the delivery charge, claiming my address was on an Island, I don't. Very poor customer service. DO NOT USE!!!… Read Full Review

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★★★★★

“Brilliant service and quality!”

Written on: 08/12/2016 by Gillianne (1 review written)

Fantastic. great service. excellent quality. very good communication and speedy internatonal courier. First time I used such a service and have returned several times for more meaningful Christmas presents sorted from the armchair and delivered to your door. I can't recommend highly enough. The image quality is wonderful. I bought canvas's, blankets and my particular favourite items, the acrylic blocks. Will definitely use again, thank you… Read Full Review

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★★★★★

“fab”

Written on: 08/11/2016

Would use this company again without any hestitation my canvas looks superb and im proud to have them on display in my lounge great price fast dispatch well done my pictures' Anyone wanting a canvas doing i will use your company every time and recommend you also… Read Full Review

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★★★★★

“Pictures for my new place!”

Written on: 19/07/2016 by McFarland225 (1 review written)

I am so happy with the pictures on canvas that I ordered for my new living room, the quality is great and the detail crystal clear. The whole process from ordering to delivery is so easy and very efficient. I had to change the delivery address and I had confirmation the same day. Would recommend to everyone… Read Full Review

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★☆☆☆☆

“They don't care - order somewhere else!”

Written on: 14/07/2016 by RebeccaF9191 (1 review written)

I purchase a black & white print in autumn which was great and after getting an email with a "special" offer I order another one with another picture to be hang next to each other. The other picture is really dark and looks awful and when I complained they didn't care about it and didn't offer me anything. I even send pictures to show the difference. For a German company I would have expected more. My advice: use a different company, there are many better ones around!!!… Read Full Review

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