MyPicture.co.uk Reviews - www.my-picture.co.uk

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Latest Reviews

★☆☆☆☆

“BEWARE DO NOT BUY FROM THIS COMPANY ”

Written on: 05/03/2021 by gdSerrano299 (1 review written)

I placed my order on 11th February 2021, I chose this company for their fast shipping/ deliver time ( 7 working days) advertised. It is now 5th March 2021 and my order still hasn’t arrived. This is a Birthday present needed for 9th March. You are provided with a tracking number and are given a expected delivery date, when that date is present the delivery then changes to a few days later. This has happened 3 times so far. After contacting the company via email I have got the same genetic… Read Full Review

Toothfairy66's Comment

Written on: 14/03/2021

I totally agree with you my order hasnt arrived either they are ignoring my emails, twenty quid down the drain, i wouldnt recommend this company to anyone.

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★☆☆☆☆

“Has to be the worst company I've ever had the...”

Written on: 24/02/2021 by Smax0168 (1 review written)

Has to be the worst company I've ever had the misfortune to deal with. Thought I was dealing with an English company having a .co.uk domain name & a company address in London. My print eventually arrived but was badly damaged. They did agree to reprint but I wasn't convinced that it would be any better so requested a refund quoting the Consumer Rights Act & Distance Selling Regulations. Totally astonished by their reply. "We are a German company with German Laws" so our UK Consumer Protection… Read Full Review

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★☆☆☆☆

“Money Grabbing Company-Disastrous Customer Service”

Written on: 10/02/2021 by Romeo2100 (1 review written)

Ordered “PREMIUM” cushion for my partner for valentines, only to left in complete shock and disarray to receive a product , that I could have easily bought in Wilkinson on Wembley High Road. When I contacted customer service , they sent me a HEAVE of paragraphs, detailing the process of their “QUALITY”, “EDITING”, “PREVIEW” , “SHARPNESS” to offer me a choice between a free reprint (for example, with a different edge type or picture data) or a 50%-voucher* for your next… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 30/01/2021 by Jordan457 (1 review written)

I placed an order for a few items but I never received them. Stuck in a depot god knows where and all I get from Customer support is wait, wait & wait.... Tracking has not moved since 24/01/2021. I emailed this company as I wished to get a full refund once they got the package returned to them but all I get is due to German law I cannot get a refund. I did not even know they were based in Germany as they use a UK website (.co uk) and using a London address. Well I am truly sorry to burst your… Read Full Review

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★☆☆☆☆

“Order never arrived, no refund”

Written on: 22/01/2021 by nickh2770 (0 reviews written)

I ordered a calendar two weeks before Christmas for a present. Still has not arrived six weeks later. I've asked for a reprint of it which they refused. They offered a credit via a very long complicated process of placing an order then not completing it. So I gave up and requested a refund. Still no refund so I raise a case with PayPal. They then state if I close the case they will refund! Really!!!… Read Full Review

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★☆☆☆☆

“Ordered 13/12 - delivered 21/12 faulty - 15/1 still no...”

Written on: 15/01/2021 by Hatchorder (3 reviews written)

I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with… Read Full Review

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★☆☆☆☆

“I was quoted one price on their website and was...”

Written on: 07/01/2021 by jamesbowen (1 review written)

I was quoted one price on their website and was charged more afterwards, talking to there customer service is like speaking to a brick wall… Read Full Review

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★☆☆☆☆

“Awful firm, horrible people ”

Written on: 23/12/2020 by Courtneyd07 (1 review written)

I had sent this firm a photo through on my phone and instead of actually opening the photo, they just printed half the photo onto the mug, so there was about 50% of the photo missing, even people cut off from the waist etc, so obviously it wasn't checked and they simply sent me out the mug which was completely useless. My 1st response was very encouraging, customer satisfaction was paramount, we will endeavor to rectify this, so I was convinced they were both a good and reputable firm. This is… Read Full Review

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★☆☆☆☆

“Do not order from this company! ”

Written on: 16/12/2020 by Reviewaaa (1 review written)

My order never arrived, they refuse to give a refund. They are not based in the UK, they are based in Germany and they make up ridiculous excuses to say they can’t refund you or to delay communication they say there was an error in your address or your email address, which is not true at all. I spent money on Christmas gifts and they’ve taken my money with no support to help remedy it!… Read Full Review

Courtneyd07's Response to Reviewaaa's Review

Written on: 23/12/2020

I totally agree, they aren't even a British firm, they are German based. Sent me a mug with half the photo print missing and told me tough luck, horrible people and I'll never order from them again.

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Jamesbowen's Response to Reviewaaa's Review

Written on: 07/01/2021

They overcharged me then refused to refund me, they take about a week between replies and make less sense each time.

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Ommarabab23's Response to Reviewaaa's Review

Written on: 29/12/2020

This is true the service they provide is awful.

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★★★★★

“The Quality is actually amazing”

Written on: 09/12/2020 by olistreet06 (1 review written)

I ordered an acrylic tile and it wasn't overly expensive, although tracking my parcel wasn't an option they still provided order information, and it was stated that the tracking is out of their control due to the shipping company they are using, However it arrived just over a week after ordering it. Once it arrived today I opened it and I COULD NOT BE HAPPIER with how the picture turned out, well worth the money and a great gift for any friends or family this Christmas!!!!!!… Read Full Review

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★☆☆☆☆

“Customer. Service a joke”

Written on: 20/11/2020 by Kazbeau (1 review written)

Customer service is a joke ordered 3 pictures received one no notification of when the others will arrive no means of contact says order number not recognised what a shambles … Read Full Review

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★★☆☆☆

“Poor customer service and abdication of responsibility”

Written on: 03/09/2020 by HoraceWimp (1 review written)

Placed an order, after a relatively straightforward design process. Order was confirmed but no tracking information was available. After 3 weeks of waiting for receipt of the order I contacted the company. I was told my order had been returned because the delivery address was incorrect or incomplete. It was not, my address was perfectly correct on their own confirmation email. They offered to resend to a "corrected" address which was unnecessary. And then had the cheek to offer as a gesture… Read Full Review

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★☆☆☆☆

“The Consumer Rights Act 2015 clear states that where a...”

Written on: 24/07/2020 by davidgill-collis (3 reviews written)

The Consumer Rights Act 2015 clear states that where a product is faulty the seller has one chance to put this right, otheriwse they MUST issue a refund. I ordered a photorug which was faulty. MyPicture sent a replacement, which was also faulty (as an aside - don't buy the photorugs as there is an inbuilt flaw in the materials used in the manufacturing process). I then asked for a refund. MyPicture told me I was not entitled to a refund as it is THEIR POLICY that they have TWO chances to put… Read Full Review

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★☆☆☆☆

“DON’T GO NEAR THIS COMPANY!!!”

Written on: 01/07/2020 by Mabel11111 (1 review written)

DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews on other review sites, it seems… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 18/10/2019 by SamS1000 (1 review written)

Ordered a canvas frame and after a week nothing had turned up and the order status hadn't changed. It was only after inquiring as to what was happening that they admitted "something had gone wrong", and then tried to claim that they had informed me first, when I hadn't received any communication at all at any point. Their 'customer service' rep was very rude throughout and just tried to stone-wall me all the way through, and after repeated attempts at finding out what had happened or when it… Read Full Review

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★☆☆☆☆

“No delivery, no refund - avoid!”

Written on: 04/09/2019 by Lola464 (1 review written)

My order was not delivered after several weeks. I asked for a refund (I bought a framed photo as a present for my wife's birthday which since passed) but was told they don't do refunds. I wish I had taken notice of the many negative reviews before making this purchase, as such service appears to be a recurring pattern. Customer care is very poor… Read Full Review

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★★★★★

“Stunning”

Written on: 12/04/2019 by audreyyoung (1 review written)

Ordered a small canvas which was on an offer and I was absolutely delighted with it. Have since ordered an xxl one and the picture quality is brilliant. My daughter has also ordered and received a lovely canvas. Even though it’s coming from Germany the delivery is pretty quick. Great quality and quick delivery… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/04/2018

Abysmal. I ordered from this company over a month ago and still haven't received my order. A large part of the blame should be attached to UPS as they are the ones that failed to deliver, but my-picture have chosen them as their only courier option so have to take ownership of that. So far, i've lost 2 days pay waiting in for delivery which never arrived. They failed to deliver to one of their own collection points, returned to sender once, and sent my package to the wrong address twice, the… Read Full Review

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★☆☆☆☆

“Worst company ever dealt with ”

Written on: 16/01/2018 by Trucker7787 (1 review written)

I have been at loggerheads with My-picture for the last innumerable months and I am still waiting for a conclusion.I ordered a canvas of myself and my wife with our late Son who died suddenly in 2014 from our very last photo of us with him.I paid and waited for delivery and when it came found it was damaged on the edges and also was not a Very good copy. They promised a refund of fee and still waiting for refund to arrive,they even had the cheek to send me a false invoice showing… Read Full Review

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★★★★★

“Great products and customer service!”

Written on: 14/10/2017 by Hana77 (1 review written)

I placed my order on Friday late afternoon, 10 days later I was taking a delivery of my order in UK. The quality is great & the prices are fantastic! I had a product missing from the order, so I contacted customer services on Monday night. My missing product arrived 4days later (yesterday)! I am very happy with the products & customer service experience! I will definitely use this company again! Thank you!… Read Full Review

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