Worse customer experience.

Worse customer experience I’ve ever come across in my life at Park Cameras in Burgess Hill. 0 stars. Just rude an ridiculous. I’ve been a loyal customer with Park Cameras for a long time and have purchased many items from them. Never had any issues.

Today I came in to the shop as I spoke over the phone to someone who said I can part exchange my camera. When I got there this was refused by who was serving me which was not an issue as I was still keen to purchase my new camera. He had a very horrible attitude towards me and my wife the moment we walked in. I was then told they wouldn’t give me a 2 year finance option as “they only do 1 year option” which I then showed him that online it showed 2 years.

We proceed with wanting to purchase the camera once he said we can do the 2 year finance option. Passed the credit score test and gave him my driving licences as my ID.

He asked me to sign a piece of paper then proceeds to bring out a MAGNIFYING GLASS!! to check my signature. Bear in mind there is a photo of me on the front of the driving licence. He then proceeded to refuse to serve me as my signature was not “identical”. Now you tell me who can do their signature EXACTLY identical every-time. No one.

We then called to complain to a guy who told us to come back in. When we walked in again he straight away asked him to come to the back to then refuse to serve us again. I have been a regular customer and have always paid but yet today I was treated disgustingly and the whole experience was just outrageous. Wouldn’t recommend this store to anyone. The staff really need to learn how to treat customers.