No warranty support. avoid at all costs...

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Aussie_Josh's review of Onestop Digital -

“No warranty support. avoid at all costs...”


written by Aussie_Josh on 04/11/2022

I purchased a £259 TP-Link router after researching this router for some time.

It boasts a 3-year manufacturer's warranty, and my last TP-Link router was 6 years old and lacking some newer tech and speeds (But it still works).

Last week it had a number of issues and i contacted TP-Link support, after some testing and help they determined there is a hardware fault that is covered by the TP-Link warranty and advised me to contact seller which they provided a Case ID ready for a return.

Here is the response from OneStop Digital...

- Thank you for your email.
- We are sorry but all products covered 1-year warranty from our company only and we are sorry to let you know that the warranty has been expired.
- Should you have further questions, please feel free to contact us again.
- Thank you very much and have a great day!

I have reminded them of my statutory rights and also provided them with TP-Links diagnosis and the case ID which is their return authority.

This is the reply...

- For imported products, all manufacturers regarded it as a grey import so
local warranty will no longer covered.
- We are sorry to let you know that it only covers one year warranty from
our company.
- As we can see the router has been used over 1 year and 3 months.

The website does not alert to this being their stance at all. Not on the product description, FAQ's, Terms and Conditions or Warranty info pages.

At best, the warranty page states they cover "12 months "Return to Base" warranty for cameras, camcorders, lenses and flashguns"... of which the router is none of.

I would highly resist the pricing and seek a more reputable seller, because this company will do the best they can to get out of warranty work, even if the manufacturer admits an issue.

  • TP-LINK Archer AX90 AX6600 Tri-Band Wi-Fi 6 Router (£259.11)

    Goods purchased & cost

  • On time


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