Onestop Digital - www.onestop-digital.com

I purchased a £259 TP-Link router after researching this router for some time.

It boasts a 3-year manufacturer's warranty, and my last TP-Link router was 6 years old and lacking some newer tech and speeds (But it still works).

Last week it had a number of issues and i contacted TP-Link support, after some testing and help they determined there is a hardware fault that is covered by the TP-Link warranty and advised me to contact seller which they provided a Case ID ready for a return.

Here is the response from OneStop Digital...

- Thank you for your email.

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- We are sorry but all products covered 1-year warranty from our company only and we are sorry to let you know that the warranty has been expired.

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- Should you have further questions, please feel free to contact us again.

- Thank you very much and have a great day!

I have reminded them of my statutory rights and also provided them with TP-Links diagnosis and the case ID which is their return authority.

This is the reply...

- For imported products, all manufacturers regarded it as a grey import so

local warranty will no longer covered.

- We are sorry to let you know that it only covers one year warranty from

our company.

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- As we can see the router has been used over 1 year and 3 months.

The website does not alert to this being their stance at all. Not on the product description, FAQ's, Terms and Conditions or Warranty info pages.

At best, the warranty page states they cover "12 months "Return to Base" warranty for cameras, camcorders, lenses and flashguns"... of which the router is none of.

I would highly resist the pricing and seek a more reputable seller, because this company will do the best they can to get out of warranty work, even if the manufacturer admits an issue.

Camera did not work, amazingly. Focus, lighting, similarity to subject was so off you couldn't tell if vegetable, mineral, animal or human. Shutter button did not work, video button did not activate when pressed until later for no logical reason. Focus quality remained unwaveringly bad. Brown strap included that did not match black/silver camera. Camera, settings, manual, warranty, invoice all in Japanese or Chinese(??) **5 day return policy.** Woo hoo! What a trip!

Customer service blamed customer, demanded customer do the work to prove there was something wrong with camera, pics and video sent were not sufficient. They asked for another lens and another camera with which to investigate the problem FOR the customer services "helpers". Merely suggested if I return it and the camera did not meet their requirements for a defective camera they would charge me. Shipping also my responsibility. A quintessential nightmare transaction.

So I discovered how good the prices were for filters. Reviews were good, so I took the plunge, and my experience was good. My only negative was not being updated re delivery after 7 days. This was soon forgotten when to my surprise on the 8th day the courier delivered my filters as ordered.

This delivery was U.K. to Australia,I would have no hesitation in dealing again.

I ordered a pair of Canon 18x50 IS binoculars online and then several hours later I changed my mind and told them to cancel the order. I am having to file a Paypal Dispute to get my money refunded. I will never buy anything from them again. They answer their emails about once every two days so it is very hard to communicate with them.

I ordered a camera and payed extra tog et 2-4 days delivery. I heard nothing from them on the first day about shipping so i wrote on the second.

I got replies where they wanted to discus what 2-4 days delivery means? In their mind i actually meant 5-? days.

Please write that on your delivery statement.

I asked them to cancel the order, but they claimed that the camera was shipped, although i still had not received a tracking number?

Its so annoying to experience companies like this, does not get their fingers out and get things shipped and absolutely no information about what is happening.

I'm still waiting to hear from them if they have managed to cancel my order.

I ordered a Fuji lens, which arrived very quickly and in perfect condition. For a variety of reasons, I decided to return the lens. Nowhere on the site are return instructions provided and after repeated emails to the company, no one has answered with any information as to how to process a return. Very frustration for a $1,000 item. I’m initiating a dispute with PayPal. One gets the sense that the company wants to make returning an item as difficult as possible.

Ordered a Fujifilm X-T3 on 24 October and it arrived at my address in the UK exactly 7 days later. Packaging was excellent and even came wrapped like a present. The item was in perfect condition. I saved £250. I would definitely buy from here again. I have not found the 'grey import' a problem, Fujifilm register my product in the UK. The price I eventually paid was the price I paid at the outset, i.e. I did not have to pay more for any taxes.

I did my research before buying and these guys get excellent reviews

I searched high and low for the best digital compact camera and the best price for it and then I found this site! I ordered a Canon Powershot G9X MK II which wad markedly cheaper then anywhere else and in no time was it delivered by post to my home in France!

Very happy about the service, the product and definitely will recommend this site to family and friends!

Perhaps one suggestion: the description of product should list the contents of product box.

I give it 5*, for sure!

I live in Boca Raton, Florida. Last week I order the Tamron lens from

ONESTOP-DIGITAL on a Tuesday. It was shipped from Hong Kong and I

received it on Friday of the same week. Perfectly packed brand new with

all the instructions, etc. and the best price anywhere. Fantastic

International Service with price as advertised with no shipping cost or

import duty expense. I will order other products from ONESTOP....

Got my Olympus lens fro a great price. Only 3 days from Hong Kong to UK. Amazing. Packaging excellent. No competition...use them!