LoveCases.co.uk - www.lovecases.co.uk

had ordered a Gariz Half Case.

Was delivered, but in a normal envelope

Result: The Case came to squeezed.

After consultation I sent the case back. Money credit took place only after I turned on PayPal. (Weeks later)

The designed 14 EUR for the return I didn`t get back!!!

Ordered case..waited two weeks..contacted lovecases..they told me a problem with delivering to address given (Po Box number - system allowed the order to go through with that address)..gave alternate address..waited 5 days...contacted love cases again..told they were now out of stock.! Refund given (the only thing they got right) and then attempted to stop poor feedback with offer of free postage on an item. I always had to initiate contact to chase item, which was clearly never in stock. My advice is not to buy off this company. Happy to share correspondence as proof of poor service

Suggested that they should alter their system so that it doesnt accept addresses (such as work PO Box ones) that they cant deliver to and also be honest if they havent got an item. I accept trading is difficult sometimes and problems occur...but at least be honest when there is one!

Lovecases/Mobilefun

Many people who leave reviews of companies are not actually reviewing the company itself, they’re usually reviewing the product they’ve bought. You do not judge companies by the products they sell, You judge them by how they deal with customers, deliveries, queries, complaints & refunds etc., and that’s where Lovecases/Mobilefun are abjectly useless and fail miserably, not to mention being thoroughly dishonest.

In spite of numerous e-mails and telephone calls, it took almost 7-weeks to secure a refund of around £80 from them. This was despite any number of promises and excuses such as "you’ll have it in a couple of days, we’ve lost your bank details, it’s being dealt with now, there’s a hold up in our accounts, forgot to pass your details to our accounts" etc., etc., etc. And then I only got it after telling them I would not call them or send any more emails. I would simply take them to court. They even refused point blank to give me the names of their Managers or Directors so I could complain to them direct, and “accounts do not talk to the public”, apparently they don’t even have a telephone in that department!

This company shows utter contempt toward their customer. They make numerous mistakes and also break promises as easily as they make them. However in spite of that they’re still unprepared to put themselves out to speedily remedy something they’ve got wrong. You have to wait for things to be done in their time and at their convenience. You are not seen as the most important part of their business as it should be; you are regarded as a mere means to an end and an inconvenience to the smooth running it. It’s also clearly obvious the staff is under instructions from the directors and management that their valuable time must not be burdened with something as tedious and tiresome as a lowly customer!

I am convinced that had I been less persistent, I would not have seen my money and would have been given the runaround for many more months. You deal with them if you want, it’s your choice but my advice would be to give your money to a ‘reputable’ company and definitely NOT to Lovecases/Mobilefun.

If they’re dishonest in their dealings by email and over the phone, then the chances are they’ll probably be dishonest in every other aspect of their business as well. I just wish I’d read some of the damning online reviews similar to this one before I’d placed my order. I’ve learned my lesson and I hope you'll take heed of my experience so it doesn't happen to you..

Still waiting...No feedback...no one ever answers the phone...very disappointing...was supposed to be a xmas present...need to go elsewhere for it...very unhappy!

Great quality real case which adds about 8mm to the base of the camera providing better handling with 18-150 zoom lens attached. Access provided for battery removal at the base. Not cheap but good quality value for money.

This is an excellent product, well constructed and carefully designed. It should provide really good protection for my Nikon DSLR. The quality of the case is second to none: the perfect symbiosis of function and form!

It was on account of their reputation that I ordered a Gariz case for my Fuji X100 from Lovecases and I was not disappointed.

The case was delivered very promptly. There was a small problem with it (these things happen), but Lovecases Support Service sorted the matter out immediately and without question, the whole process taking only a couple of days before I was able to use the case.

I can recommend this company unreservedly and hope that they go from strength to strength.

As a first time customer I was a bit unsure, how wrong was I.

Delivered on time, well packed, and I am delighted with the quality of this product, far superiour to my other case, and at a very competative price.

Will definately be using this company again. Thankyou

i was able to find what i needed, order it and have it in my hands within a very short space of time. I would definitely use this site again

Excellent service! Ordered late pm and delighted that the case arrived the next day. Really pleased with the product. Will recommend LoveCases to family and friends without hesitation