Wordery Reviews - wordery.com

★★★☆☆
3.5 / 5
61% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Great Resources”

Written on: 28/10/2020 by Zoey-25 (10 reviews written)

A great site to get any book from anywhere around the world. I love ordering books from this site… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 06/07/2020 by Chris37111 (2 reviews written)

I ordered a book and unfortunately it seemed to leave Wordery with part of my address missing so it did not arrive. Customer service was terrible and they told me that sometimes items are delivered without the address !!! I eventually gotvarefund but I had to instigate a dispute through PayPal which I had to to because Wordery declined to discuss the issue with me - avoid… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 07/04/2018 by Danel87 (1 review written)

Ordered a book on March 15th for my daughter's birthday at Easter. It should have been delivered by March 28th.I received an email to say the order was delayed on March 24th but nothing since and status on order has not changed. Totally unsatisfactory. Have requested a refund but no reply to date, will not use this website again… Read Full Review

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★☆☆☆☆

“First and last order”

Written on: 04/03/2018 by Bateman20 (1 review written)

Took them an entire week to ship a book from their UK store in Norwich to London (payment was cleared immediately) and now they blame the weather conditions, forcasted well in advance. They claim they have 25 employees and "deal with 25,000 orders on a busy day", which means one person deals with 1,000 orders per day!?! Well, if they can't cope with such demands, why don't they hire more staff??? As it's an online shop and payment can reach their bank account in seconds, why do they need 6 days… Read Full Review

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★☆☆☆☆

“Faulty book”

Written on: 30/11/2017

The book I ordered is faulty. Wordery have refused to replace it as I ordered 7 months ago. This contrary to the legal warranty which I highlighted to them. The book was only £8 so not worth progressing but I wouldn't shop with them again… Read Full Review

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★★★★★

“Delivered on time”

Written on: 22/10/2017 by McDaniel94 (1 review written)

Only used Wordery once. I ordered a book. It arrived on time and in good condition. What more can I say?… Read Full Review

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★☆☆☆☆

“Still waiting for refund ”

Written on: 23/09/2017

The book I ordered is on delay from the publisher with no updated date. I asked to cancel my order, which they happily obliged. I have not received my money back through PayPal yet, despite several inquiries requesting so. I've contacted PayPal asking for their help. I shall not order from this website again, and advise that all follow suit… Read Full Review

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★☆☆☆☆

“Irresponsible”

Written on: 16/08/2017 by 253Clark (1 review written)

Prone to listing books they do not actually have in stock, thus wasting everyone's time. Two orders in row were cancelled by them for this reason, after the elapse of inordinate amount of time. I shan't make any more orders from them… Read Full Review

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★★☆☆☆

“P&P awful ”

Written on: 08/08/2017 by fgSchmitt278 (1 review written)

Needed the delivery asap. Paid the Express Courier Delivery option on a Saturday morning. Expected it to arrive on the Monday. Checked the Wordery T&C's and it clearly states that I would receive it on the Monday and their website stated I would receive an email with a tracking number for the delivery...none of this happened. It is now Tuesday night and I am still waiting for the delivery. Complained and got an apology - an apology that is no good to anyone especially now that I won't be home… Read Full Review

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★★★★★

“Summer of impossible things”

Written on: 06/07/2017 by SarahRoseC (1 review written)

Easy summer read, characters felt real and the storyline built to a great twist at the end. The sign of a great book for me is to see it as a play being acted out in my mind, this book did this in spades! Well done Roman Coleman… Read Full Review

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★★★★★

“Chambers complete crossword lists”

Written on: 06/02/2017 by janetamalin (1 review written)

Very comprehensive and clearly written book of very useful lists. Would highly recommend this book if you are crossword etc addict like me! The delivery was very quick, and well packed, Thanks to all involved… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 14/12/2016 by Gabriellem159 (1 review written)

I ordered 2 book from them thinking that i would get a minor discount over amazon. A few days later I received a confirmation email that the books would be delivered in 4-5 working days. 2 weeks later, they still haven't arrived. I checked my order history on their website and all evidence of my order has disappeared. Avoid this company. It's not worth saving the £2 over getting it from a reputable retailer… Read Full Review

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★★☆☆☆

“Not worth the saving compared to Amazon given the hassle”

Written on: 14/09/2016 by ParselT (1 review written)

So far my experience with Wordery has been 1 unsolicited book arriving out of the blue 1 book correctly delivered 1 order cancelled as out of stock between placing the order and dispatch 2nd (unordered) copy of the correctly delivered book delivered. Not very impressed with customer support either which didn't seem to understand the issue until about the third or fourth email. … Read Full Review

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★★★★★

“A good experience”

Written on: 29/08/2016 by GreyDragon (1 review written)

I have had good experience in dealing with the store and on two occasions, customer service. I found the store met all expectations for selection,price and condition. The persons I dealt with in Customer Service exceeded my expectations. I shall remain a loyal and satisfied customer. In reviewing the remarks of others. It would seem that they center around delivery inadequacies. Granting that both Royal Post and the USPS have a myriad of shortcomings, perhaps the implementation of an… Read Full Review

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★☆☆☆☆

“terrible Service and dispatch process ”

Written on: 02/08/2016 by fatimajaafar (1 review written)

I purchased 5 books one in 1 order and 4 in the other all the same day. The books were dispatched one by one each on different days and some have not even been dispatched, They say 14 days then they 10 days from dispatch. When the issue was raised with wodery, I had spoken to 3 people via email and they did not even investigate the problem, in fact they kept giving me weird excuses about the computer dispatches it one by one its out of our hands as the computer does it and they have 2… Read Full Review

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★★★★★

“Great website, great prices and great service ”

Written on: 27/05/2016 by SarahSelf (1 review written)

I have ordered books of wordery a number of times and they have never disappointed in terms of quality or speed of delivery. Despite looking I am yet to find their prices beaten on other websites. The only place I go for my books now after numerous orders… Read Full Review

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★★★★★

“Great catalogue, and amazing customer service”

Written on: 25/05/2016 by Clem06 (1 review written)

I have purchased many books from Wordery. They are almost always cheaper and very well packaged. Some of their titles take a little longer to be delivered than others, but considering the amount of titles they sell, it doesn't bother me. I really recommend Wordery as their Customer Service is absolutely outstanding. Once my order got lost in the post, they replaced it, and when the original resurfaced, they told me to keep it or donate it! I wish that we could see this ethos in more… Read Full Review

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★★★★★

“Fast, even for an order from a foreign country”

Written on: 25/05/2016 by emortimer (1 review written)

My order was taken very quickly. I thought I would get my book after several weeks (a book about piloting aircraft during the Second World War). I only received it a few days after ... Faster than many online booksellers in France. oh yes, I was forgetting to tell you: I live in France, and I buy via Wordery exactly like I were living in London… Read Full Review

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★★★★★

“Good value and quick delivery”

Written on: 25/05/2016

Wordery is now my preferred online book store of choice. They always have what I'm looking for at a great price, with quick delivery, often sooner than I was expecting. I'd recommend it over Amazon… Read Full Review

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★★★★★

“Speedy Delivery & Fab Prices”

Written on: 25/05/2016 by Pagell468 (1 review written)

I first shopped with Wordery last year, after discovering a book exceptionally cheaper compared to other online bookshops and the fact they offer free worldwide delivery with no minimum spend was a real bonus! Since then I always shop with Wordery as they tend to be the cheapest around and on the one occasion when I had to get in contact with their customer services, the advisor was very helpful and resolved the issue promptly. Their Express Delivery option has also come in handy numerous… Read Full Review

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