Don't bother

★★☆☆☆
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23% of users recommend this
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Thornton112's review of Tombola - www.tombola.co.uk

★☆☆☆☆

“Don't bother ”

Written on: 28/11/2021 by Thornton112 (1 review written)

Disabled account, no reason but I quess its because I had a moan, how old are the staff here, its just unbelievable chat is monitored by Cms who are mostly immature children, they are vile to players who have a moan, get jumped on by other players its on verge of bullying, seen it myself so have other players, as long as you go on this site don't mind the CMs posting TP constantly and players braging about what they won,and keep quiet don't have a opinion u are OK, chat should be removed altogether it is not good, I saw players going on about covid another player asked to stop she had lost her partner to this yet this carried on, CMs have no respect and need a lesson in customer service,the site needs closing down, I've also seen so many players asked for bank statements, sorry but that's private, when you join this site after £2000 of winings if ur lucky enough you send in your id no one changes they are still the same person that joined this site so no reason to even want private documents,I just think the sites gone down hill, who ever manages it needs to get trained up properly, and stop all this bad reviews it has, the chat are rude and have no training atall, gave me a number to phone, sorry I'm phoning no one, all this site does is look after favourites and cms def have those, if all other players had any sense they would leave here let's see how the big Cms abd staff feel without a job, something needs to be done

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Abigailbabe's Comment

Written on: 01/01/2022

I recently had my account disabled and they will not give me a reason why and the customer service is awful.I still have money on my account,I have asked for a refund but they said until my account has been reviewed for whatever reason they can't discuss refunds!I have called,emailed and used live chat,but still getting nowhere.I have even asked how I make a complaint but got nowhere at all! They can close my account but I want my money back!

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