Gala Bingo don't pay out!

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Sally96's review of Gala Bingo - www.galabingo.co.uk

★☆☆☆☆

“Gala Bingo don't pay out!”

Written on: 18/04/2021 by Sally96 (1 review written)

Like others - I have also been a victim of Gala Bingo

On winning a substantial amount of money on Gala Bingo side bets, I decided to withdraw my winnings. Gala Bingo froze my account and prevented me from doing so. On contact, they claimed ' a technical error on side bets' and said they would get back to me. After several emails, I opened a dispute with Resolver.

When they did get back to me their response was the worst example of customer service I have ever experienced! They have accused me of dishonest, fraudulent behaviour - for the crime of winning! They also took my winnings and permanently closed my account.

Extracts from the email -

'we discovered that an internal messaging error caused individual side bet wins to be credited to the player account multiple times accidentally. This would have been apparent to you when checking the balance and credits to your account. We have now recovered any wrongly calculated winnings and cancelled any incorrect withdrawals. This is in line with our standard Terms & Conditions which you can refer to here.'

'Upon further investigation of your account we believe that your pattern of play has exploited this error in game and attempted incorrect withdrawal amounts. As a result, we have made the decision to permanently close your account and if applicable returned your initial deposit amount back to you.'

I did indeed win several times in a row - I have also lost several times in a row. I did attempt to withdraw my winning - I'm not sure why this would also be considered dishonest? Gala Bingo appears to be profiling their customers. If you win and plough the money back in they leave you alone. If you win and try to withdraw your winnings - you are not the kind of customer they want. They seize the money and permanently block you from their site. Based on reviews I've seen, the letter I received appears to be company policy.

We are not wealthy people, the money would be useful to us. This aside, my husband and I are both military veterans. Honour, the rule of law and respect for others - rules that we live by. To smear me like this, calling me dishonest is just disgusting.

Based on the reviews left by others, I'm not expecting much from the IBAS. If you too have been a victim of Gala Bingo I recommend doing what I have done.

I have:
Contacted my local MP.
Contacted BBC Watchdog.
Contacted Joe Lycett, got your back.
Gala Bingo is registered in Gibraltar - If IBAS does nothing I will try the Gibraltar version.

This is not a complete list. I'm a long way from done. I'm going to shine a big light on what Gala Bingo have been doing.

On a side note - Gala bingo couldn't even be bothered to check they were emailing the correct customer. I have also received emails from them for other customers. Either they can't be bothered or are incompetent. I think it's a bit of both. They think they are so big, they think they can do what they want.

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