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“Very poor customer service”


written by Humphries487 on 07/08/2020

Customer support is sketchy, they wait weeks to get back to you in some cases. But where they have got back to me regarding what appears to me to be a bogus report, Shpock's response makes no sense. I am asked to remove items, but no list of items was provided either by email or in the app? No investigation, or evidence needed for people to report items as counterfeit! I think this in itself is illegal, as they are accusing you of something you have not done. It is slander. I am waiting to hear back from Shpock, I think I am being targeted and it feels like Shpock is facilitating this person. The way Shpock get things wrong is astounding. I was recently asked twice in a very unfriendly way to mark an item as sold. Which is an oxymoron as the item had sold and both myself and the buyer had already left feedback! That seems to be as clear as mud to Shpock. Not nice! The language used in app and via email messaging can be unfriendly. Things like 'Time to sell' and how you should sell your item, how you should lower the price etc. Your terms do not state how quickly we as the seller need to sell an item, or that we must reduce price to sell quicker. They don't feel like tips, these messages are constant and pushy in nature. It is an unfriendly site, one which I feel is very open to bullying. But I will not take kindly to being treated like a criminal by Shpock. If you feel I or others have done something wrong, is it so difficult to explain exactly what, which item/s and why? Your messaging is automated in most examples and can actually be off point. Strangely after my items being reported, Shpock send me the following in brackets: (Should you stumble across forbidden products on Shpock, please flag the product so we can deactivate it and remind the sellers of our policies.) This seems manipulative to me, like they are trying to come across as fair. Was reporting an item of mine which is not counterfeit or branded fair? So I am warned to remove all forbidden items or be banned from site. Nice that isn't it? Yet not one item has been mentioned in that email as forbidden and all items have been listed on Shpock for months! This can be proved doing Google searches for my items which have been listed on Shpock for months without complaint.

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