Shop Goodwill - www.shopgoodwill.com

I have bought hundreds of dollars at shop goodwill.com. I am getting more and more frustrated with the shipping costs. I won an auction of 1 single marble and was charged almost $12 shipping and $3 handling. That was the last straw. It's plain greed. I have banned all family member from buying from your site going forward. If losing customers is with your bowl is then you're on the right track.

I loved Goodwill Thrifting but they have gotten very greedy in the last few years and truly don't believe they have goodwill for people.

My #1 complaint is damaged and broken items for sale in store and pricing is ridiculously high.

#2- store displays are disorganized and some stores dirty.

#3 Online sale is overrated and overpriced. They inflate price with handling fees which are ridiculously high.

I now enjoy going to Salvation Army and local thrift stores.

If Goodwill continues with these outrageous practices in see them gone in next few years. People are talking beauty of social media.

Bought an item that they damaged and didn't tell me. I picked it up, unwrapped it, and found the damage they admitted doing but didn't disclose at the time of pickup. Proceeded to contact customer service who made me drive 20 miles back to return it and then charged me a 25% stocking fee. They knew it was damaged and sold it anyway and charged me to take it back. Unethical.

They sure are proud of their donated items. Proud enough to charge retain and even above for their donated used items. Then, enen went up %50 on their special Monday prices. Not to mention the fact it no longer covers suits, jackets, and other various items. Also when they come across a name brand item try charging more for it. I would suggest donating your items to a different second hand store. And what's up with overcharging for shipping? Probably making more off shipping than the post office. Shame on goodwill. I hope you get exposed for what you are someday.

Absolutely terrible. Extremely unfprofessional. Does not respond or rarely respond to any email communication. Do not Do business here. Spent a great deal of money on this website. They take pictures at angles so you may not see all the defects. They will sell broken items, as if they are working - however many a just junk worthy of the trash can. If you do not receive an item be prepared to go to PayPal or your credit card company for assistance, they may or may not want to issue you a refund. I had an item go to Texas, when I’m in Florida - however they did not want to give me a refund. Told me that it was signed for. But I don’t live in Texas. My Credit card company went after them and I finally received a refund. Another instance FedEx told them that they deliver an item to the wrong address - however it still was a terrible fight for a refund. DO NOT DO BUSINESS WITH THEM, THE RISK IS FAR TO HIGH.. You can probably find 95% of this stuff on EBay for half the price, and there is a level of protection for buyers. STAY AWAY!!

Bought 5 purses and only 1 was acceptable to keep after I cleaned it. Other ones were stained horribly to the point I could not clean and keep. There are no returns. Pictures don't show it and even though they do say there could be stains or dirt, do not bother to buy it. You don't know what you are getting. They should zoom up and point out the flaws/stains/dirt rather than making people think they are getting a nice designer purse at a good deal that could be saved. Just buy a new purse. Wasted so much money with this BS, never again. I threw away my money. I could have gotten a brand new coach purse.

If you bid on something and are about to get a good deal, all of a sudden within the last minute the bid will go up to 1 penny below your high bid OR if you are really low on the bid price it will close with you as a high bid but when you check after the auction, you were miraculously outbid THEN a week later the same location will have the same unique item with the same description and the same pics up for auction again. Then IF you happen to win the auction your shipping and handling will increase as much as or more than 50^ over the shipping "estimate AND, as the picture shows, they blatantly bill you for 8 lbs on a 1 lb item. I called the USPS and they have no idea how it can legitimately be done because the item is weighed and billed by the Post Office so the only conclusion is, Goodwill is pocketing the extra money. The FTC says they are going to open a case and email me a case number because there is no way possible this can be done, ESPECIALLY since Goodwill is a 501c organization. Well, after looking on this review, there is no where to post the shipping charge pic.

The whole process really bothers me. I’ve bought stuff on here before. Won a bid for a $9.99 stuffed Mickey. Went to pay and shipping is $16.47, handling is $4.99. The total came to $35 for a 9.99 stuffed Mickey.

It’s insane and sad. I’ve always viewed Goodwill as a way to help the less fortunate - both in hiring as well as letting them find clothes, houseware, etc. it’s not that anymore. They take the “cool” items out of stores so local people who shop a goodwill can’t find them and just sell to the highest bidder in the world.

I originally thought this site was cool but I couldn’t be more against it now.

It's a business. I get it. The choice is yours to buy from them. No one is forcing you to. Just be aware they not only make a fortune from the donations but at least twice the going rate for shipping. They purposely set up a bundle with one item that they know will sell and package it with 2 or 3 pieces of junk. Makes the package heavier and of course, increases their already high shipping. They do have some unique items but be aware the money you spend on them are lining the pockets of the corporate CEO and not to the "community".

My family and I buy everything from goodwill. I’m the bidder so I buy for everyone, from over $2,000.00 wedding ring to kids game. I can’t even estimate how much we spent on goodwill yearly. This Christmas I won a bid for my sister the total came to $415.00. I emailed goodwill and asked them to camouflage the earrings in a box so it will not be so obvious because every time I bought jewelry Fedex has problems finding the item and scared me to death because of the price but never lost anything until this Christmas. I got a text from the post office said “delivered” and it wasn’t in my mailbox. Emailed goodwill right away, no response, than a message “we don’t refund delivered items, here’s the post office number deal with them” by then I had already went to the post office no answer. I keep emailing them you need to give me more guidance. So my sister called the credit card company and opened a claim and they canceled the purchase. By then goodwill had already deactivated my account so I don’t have a way to complain. So I emailed them with the email they provided me and let them know we got our money back and they need to mail every items that I won that they have not mail to me and I still have maybe 10 items to pick up from my local goodwill and no access to schedule a pick up. Thanks for google we got the number and schedule a pick up over the phone. This is how goodwill treat the people who are helping them. Are they really helping people I have Questions? If they treated the donors and people helping them like that, how do they treat their workers?

They will never get a penny or anything from me and my family and friends anymore.