Deterioration

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obDonnelly138's review of Nationwide International Offshore Banking

★★☆☆☆

“Deterioration”

Written on: 17/03/2016 by obDonnelly138 (1 review written)

I have been a customer with Nationwide for over thirty years. I've developed a kind of attachment to them. However, during the last couple of years or so there has been a definite change of atmosphere. Some people might never experience these problems but we have been subject to an endless stream of goalpost-moving so that we always have to provide more information or get a certified copy of something or other OR WE LOSE CONTROL of the account! It just rolls on and on. As soon as one thing is taken care of they come up with a new problem. Added to that, they often change their story or give contradictory information and occasionally simply don't reply to a question.

For example, they wanted my tax number. I asked what that was as the system hadn't even started then and they didn't reply. I eventually sent this confidential information when the new system was introduced and they seemed happy but they never at any point explained precisely what they wanted. I find it all incredibly suspicious.

They send out pompous letters explaining it all in terms of things like "the global fight against crime" but it all sounds bogus to me.

To be perfectly honest, it seems like they're always testing out the waters to see what they can get away with and that has become their policy. It never used to be like this. It is likely to very inconvenient to do so but I feel like we had better take our money out before too long.

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