Almost 'comedy bad'. Think - Faulty Towers restaurant scenes

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  • Quality of service

  • Quality of food

  • Value For Money

Guest's review of Umberto's, Norwich

★☆☆☆☆

“Almost 'comedy bad'. Think - Faulty Towers restaurant...”

Written on: 08/05/2015

I had my 35th birthday meal here (a Saturday evening), based on a previous visit a month or so earlier, where the food was tasty and the young Italian waitress was extremely polite, friendly and helpful.
However, on my birthday, it was a completely different story. They must have a different chef at the weekend, because our food, this time, was bland, luke warm and only contained 15% of the meat content that a standard meal usually has??
Also, the wine (although expensive) tasted cheap, like cooking wine!
We had to wait an HOUR for our food and several surrounding tables were presented with the wrong meals, that no-one had ordered.
Finally, the young Italian waitress that had made us feel so welcome weeks earlier, unfortunately didn't get assigned to our table and instead we received appalling service from a very grumpy older English woman, who seemed to run the place. The grumpy waitress/manager(?) was rude, head-mistress'y, short-tempered and completely humiliated the nice Italian waitress more than once, by 'telling her off' in front of customers!?! The whole experience was very uncomfortable and shocking.
Such a shame, as the previous owners of Umberto's were very professional, friendly and the food used to be excellent.

  • Italian

    Food Type

  • £15-25

    Average cost per head

  • Once or twice a year

    How often do you eat here?

  • Intimate

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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