Story Homes Reviews - www.storyhomes.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
6% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Story Homes - www.storyhomes.co.uk - Ask a question now

Media Gallery for Story Homes - www.storyhomes.co.uk

Story Homes - www.storyhomes.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“We misguidedly fell for the 5 star propaganda. Bought...”

Written on: 22/08/2018

We misguidedly fell for the 5 star propaganda. Bought on Eden Gate Houghton. The basic house design was good but there was apparently lack of technical understanding of affect of meeting changing building regs and layout. Underfloor vents are bricked over (maybe because new regs, require disabled access), lofts suffer from condensation, central heating control system not functional - (two zone fitted - hall radiator shuts down up-stairs heating as heat flows up the stairs). Several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“homeless due to missed dates of completion”

Written on: 10/07/2018 by ctal21 (1 review written)

We are homeless because of Story Homes. We therefore are subject to storage costs solicitor costs extra rental costs, sales ignore you and give any excuse including "don't buy the house then" all email available to prove this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Appalling Customer Service”

Written on: 31/05/2018

We moved into our first home in December 2016 and issued Story with a snagging list a week later. Since then we have been emailing and ringing constantly to get our snags corrected, and 19 months later we are no further forward! They have installed parts of our kitchen wrong, and their response is that its 'not their problem'. We paid extra to upgrade our kitchen tap and since the day we moved in, the handle falls off in your hand every time you turn the tap on. Apparently a replacement tap… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“I'm surprised Story Homes get even a 1 star”

Written on: 21/03/2018 by Storyhomesne (1 review written)

I've been living in my Story Homes house for several months, and it is hard to know where to begin. It is not that Story Homes are intentionally poor, it's just they have a business model with no attention to customer service. They are expanding rapidly and building the houses without the teams in place to support them. You can wait weeks even for a reply while your house is crumbling around you, and not one person in the company cares enough to take ownership and help to resolve the issues… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Response to Storyhomesne's Review

Written on: 08/04/2018

Can you tell us what development you bought your Story Home?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Response to Storyhomesne's Review

Written on: 08/04/2018

On which development did you buy your Story home?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Response to Storyhomesne's Review

Written on: 08/04/2018

Can you tell us on what development you bought your Story Home?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Response to Storyhomesne's Review

Written on: 08/04/2018

Can you tell us on what development you bought your Story Home?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Response to Storyhomesne's Review

Written on: 08/04/2018

Can you tell us what development you bought your Story Home?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 8 0
Read 5 Comments
★☆☆☆☆

“Multiple problems”

Written on: 07/03/2018 by dlaw18 (1 review written)

1st moved into the new house march 2012, 2 weeks later house stunk of sewage upstairs toilet wasn't connected to sewage pipe properly, 2 years later all upstairs rooms show signs of damp and black mold, turns out that they don't build the roofs and the felt in the roof was the cheapest you could get and none breathable so you could go to the loft for a shower. borrowed my friends aquavac and ended up taking 15 litres of water off the felt the insulation and joists were also covered in mold. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Customer care and damp!”

Written on: 27/02/2018 by Debs3 (1 review written)

We bought a story homes house may 2015 it had a few snags which took ages to be put right. Well just over a year ago we had damp on the walls in the utility room. Story homes came out and told us it was a leaking pipe and then came back out to fix the pipe and then a decorator from story homes came out to paint the wall. They stated that that it wouldn't happen again. Well surprise surprise it has, the damp is back and on the other wall too. My partner phoned your appalling Carlisle centre… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★★★★★

“Home is lovely and snags are resolved quickly.”

Written on: 02/02/2018 by SteveCottam (1 review written)

I have been in my beautiful Story home for 11 months. As with any new build there were snagging issues, but the Team resolved them quickly and to a high standard. The vast majority of other owners on our site are similarly well pleases, but a couple are less pleased. A number of prospective owners have spoken to us worried about negative reviews. It is not something I normally do and searched for reviews and was astonished at the reviews. From my position and hearing locally about other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ashphx's Response to SteveCottam's Review

Written on: 24/05/2018

Location of site please?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevecottam's reply to Ashphx's Comment

Written on: 06/10/2019

The site is Cottam, Preston and is called Waterside.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

4Yearson's Response to SteveCottam's Review

Written on: 11/06/2019

Did you bang your head or do you work for the company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevecottam's reply to 4Yearson's Comment

Written on: 06/10/2019

Your assumptions above about me are both incorrect and having been in my home for getting close to 3years can say my views remain unchanged.

Once again I can only say neighbours also appear content. With only a meagre 16 reviews, mainly negative, it once again leads me to have my assumption that it is that minority who generally use forums to release their frustrations and not the many happy homeowners.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 1
Read 4 Comments
★☆☆☆☆

“An absolute disgrace of a building company.”

Written on: 19/01/2018 by DeaconReyes285 (1 review written)

I have now been in my property approximately 10 months. The sheer lack of good management skills, communication skills, productivity, after care, customer services, good quality workmanship and health and safety is an embarrassment. "Story Homes" should hang their heads in shame for the way myself and my neighbours are being treat. I am astonished at how they are able to sell houses given the horrendous way they have treat me and my neighbours and other people i have spoken with. This company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hayleyparrtwaites's Comment

Written on: 30/01/2018

Hi can I ask which development this is? As we are due to pay a large deposit i Oakland Park

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kimi22's Comment

Written on: 14/02/2018

Hi, did you find out if the complaint was anything to do with Oakland Park as I too am just about to pay a deposit?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 8 3
Read 2 Comments
★☆☆☆☆

“Terrible”

Written on: 08/11/2017 by McFarlandyt433 (1 review written)

Ridiculously expensive, overpriced extras and questionable quality. Long delivery delays and terrible customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 10 0
★☆☆☆☆

“Story homes rubbish Be aware !!!!! ”

Written on: 20/10/2017 by Seantheboy22 (1 review written)

Hi all please be aware of story homes build quality and customer care managers! Bought a story home 12 months ago had a meeting at the house 2 days before completion date ! To be told by site manager and sales rep it was ready ! Well it was no wear near ready In facked the sales rep and site manager wear inbarest as to the state of our so called dream home ! 12 months on and 320 defects and may I add not snaggs and may I also add mine is not the only house there’s 6 on the first build total… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 8 1
★☆☆☆☆

“Cannot be trusted”

Written on: 04/07/2017 by Hurst147 (1 review written)

Bought a house from Story homes and had asked them to build us a utility area in the garage as they had done for our friend at another location free of cost.The sales person had agreed and after all the approvals and we bought the house he had left the company and now the new sales lady says we have to pay for it.anything and everything.we hav lost our trust on them.they have now started to delay the house from July to August and now September and still they are not giving us a confirmed date… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 6 1
★☆☆☆☆

“10 year warranty ”

Written on: 31/03/2017 by Stuartanz (1 review written)

Major leak in roof soaking carpets and story don't want to know nor does " warranty company" I've put up with leaking pipes at the water tank and the showers but the roof is bad I've had survey done on roof and it's a build fault and the felt is cut far too short and full of Stanley knife cut holes but story and premier warranty won't do anything about it now after a month of water coming in I'm going to need to find a roofer and get it fixed myself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Pride themselves on Quality but have very low standards”

Written on: 18/11/2016 by ezBrewer1985 (1 review written)

Badly finished. Such poor standards of workmanship that we question whether Story Homes uses qualified trades people. We assume that trades are on piece work so have been in a rush to complete jobs with the result that corners have been cut to save time and money. The very poor standard of the finish of the brickwork suggests, to us, that trades were left to get on with the job without any supervision or checks on the quality of the work that they were doing. Broken/damaged roof… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 8 0
★☆☆☆☆

“Appaullling!!!!!!!”

Written on: 15/08/2016 by Kelley156 (1 review written)

We purchased a brand new 2 bed apartment on the Watersedge estate in Whitehaven in December. The plumbing in the apartment has been appalling. Firstly the on suite shower had a broken pipe from under the shower and flooded the room and part of the adjourning bedroom. Secondly the water pipe for the washing machine was leaking resulting in damage to the kitchen units, these should have been replaced approx three months ago. We are still waiting for the replacements to be installed. Today we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Cheap Rubbish, Substandard Build Quality ”

Written on: 08/07/2016 by Nikov141 (1 review written)

Story homes are the worst house builder ever! Everything they fit in their houses is of cheap quality including the dishwashers. Ours has just failed after only 2 years of use, and we are not alone on our estate here in Crindledyke Carlisle to experience this failure. We are currently looking at a £254 fix with no guarantee it won't fail again. The workmanship in our house is of substandard quality, every internal door had to be taken off skimmed and re hung because they were not put on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 7 0
★☆☆☆☆

“£285,000 new build home riddled with damp!”

Written on: 16/12/2015 by unix.king (0 reviews written)

We thought we were buying our dream home, but we can't believe the number and severity of issues we have had with our brand new Story Home at High Wood in Lancaster. I should have known we were in for trouble when I had to inform site about missing tiles on the roof long after the scaffolding had come down! We knew we would have snags, and we have had plenty. Sticking doors, damaged kitchen doors, chipped paintwork, broken shower, poor tiling, missing electrics, missing phone connection, faulty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 10 0
overview