Stewart Milne

We bought a five bed Kingsmoor 11 in September. Although we had some snags, only to be expected with a new build, we've found the Customer Support team very supportive in dealing with the issues we've raised.The site team have also played their part in making our house purchase a pleasurable experience. Reading some of the older reviews posted, we may have thought twice about buying from this builder but they are far more responsive to our requests than the new build we bought previously.

The information provided was factual and straightforward. the agent referred was friendly and professional and did an outstanding job.

My husband and I bought our first home and had nothing but issues form the get go! Followed protocol and spoke to sales advisor then the site manager to be told stewart milne hasn’t paid their bill so we weren’t getting the new external door that needed to be replaced and the shelves for our walk in wardrobe and our toilets were squint ceiling dipping and taping not done! outdoor the walls and brickwork poorly done and spacing vents not even in walls correctly,the list goes,i had needed up in hospital with the stress and currently still going through these issues and stress! Worst mistake of my life

Absolute joke of a company, we’ve had nothing but issues with the poor workmanship of the property. We’ve bought a house in East Linton on the “orchard estate” garden wasn’t finished when we moved in and took several months to rectify, taps plumbed wrongly, leaking radiators in all rooms, boundaries not to plan (which where shown at meetings and plans submitted to council) and are also on website plan, poor finish on internals, electrics connected wrongly, the list is endless. We’re still waiting on snagging 11 months after pointing some of these out. Emails are often ignored and we’re currently sending at least 1 email every week chasing them up with no response for several weeks.

I would not recommend Stewart Milne and every person I have spoken to on the estate has had a similar experience if not worse. Ridiculous way to treat your customers, but I don’t think they care once they’ve got your money.

I wish I had read all of the reviews beforehand, as this would have made us look elsewhere.

Palladian Gardens Hooton. Stewart Milne Homes.

Do not buy a Stuart Milne home. They say they use the best materials available, they do not everything is made from MDF including the door frames. Plastering is terrible. They used a different brick to patch all the penetration holes around waste pipes and flues. My garage mortar is pink and the mortar on the house is grey. I'm a joiner and there is not a square wall, the stair case and newl posts are all out of plumb 23mm. I have doors that close on there own because the walls are 25mm out of plumb which means the frames are the same. Over 152 snags and it could have been much more.c My drive is sinking in places and the man holes on the drive have sanck on one side. I have a gable Wall that curves inwards that is over 25mm out. I've had customer service out for Stuart Milne and they can't believe it's not been put right after 1 year same with the drive. Problem after problem. The stress is not worth the money of a new build. All of the snag work is in your time and the days you take off work you end up paying more the the house. It's a disgrace. Some of the excuses they come up with why things are not right is a joke. I had to tell them to stop with the bull $#//+. Please don't think it's just a one off every one on the east have the same problem some worse than others.

Nice looking homes at Gadloch Green in what many feel a terrific location.

A great community spirit has developed over 4 years, but so has the negative feedback for Stewart Milne homes and it's service!

It seems Customer Services unable to keep up with the demand for snagging, poor garden drainage, unfinished ground works and as yet an unfinished development Jan 2021 since 2016...

Surrounding developments, larger in some cases started and finished in a period shorter than that of Stewart Milnes 50 home showcase!

It wouldn't take much for this property developer to shape up, square up the area, but unfortunately they continue to drag there heels! Covid has played it's part in a 1 year delay, but another year could have been spent squaring up the area after the last house built!

Nice homes...held back by poor sub contracted resource and services.

Still, it'll be sought after housing in a great location!

Wrea Brook Park Development, we pushed into completing on our investment property in March 20 just before COVID and before the house had been fully completed, we requested we snagged the property prior to completion and was told this is not the process and complete as agreed. Got keys and went through snagging on site with sales guy would had been great upto us taking ownership from that point on he didn’t want to know or help. Snagging list had to be done in writing and sent to them to review - 3 weeks later we heard nothing more. COVID happened and site was shut down till May, we pushed snagging again in May and got the run around till August, leaking patio doors into bedroom, walls not even painted, undercoat only on wood work, carpets and vinyl included in deal fitted appallingly in some room, bathroom furniture not fitting correctly, garden fence with a massive lean to one side. The first four weeks of ownership we couldn’t get on the drive as they had barrier over the drive due to unfinished works, security fencing had been put up over our driveway which meant we couldn’t drive on/off drive for months. Property is tenanted at the moment and tenants always reporting problems like leaking dishwasher which has not been plumbed in property, patio door in bedroom still leaking 10 months after originally reporting. Tenants, letting agents and ourselves just get run around from customer services, site and sales when reporting faults. Would never buy a new build from these clowns again.

I would never recommend Stewart Milne to anyone. As with the other reviews your are promised a great service from sale to completion and this is simply not the case. our problems started with putting a deposit on a plot which they had already taken a deposit on the previous week and not updated their site map....this should have been a warning of things to come.

Once you have moved in you will be left with lack of communication and delay after delay when it comes to sorting issues. Our 28 snagging list still has outstanding issues and have been in over a year. Lack of care and respect shown by the site managers and staff. They really should remember the customer pays their wages.

Their new moto should be "House for the discerning buyer who does not look to hard".

Its been an eyeopener to watch the rest of the development go up and the lack of attention to detail and care taken. From expansion gaps stopping two thirds of the way up a wall to contractors hacking and slashing sections out of foundational walls with the stihl saw to run pipe work rather than getting the dimensions right first time.

Seems this is the cases with all builder as they use contractors and they just wanted to get the job done and onto the next regardless of the level of workmanship.

The level of customer service since moving in has been appalling, we have spent 9 months chasing builders around trying to get some basic snags resolved. Lack of customer service and respect from the construction management team. Constantly told what I wanted to hear but nobody stepped up and took ownership. I have been told the head of customer services has been in meetings for 9 months.

Brackenhill Park Development : Moved in to the property on 31/01/20 , during the visiting process and walk through the day before identified issues re the property, a continuous tapping from the extractor unit in the kitchen and a missing mirror in the bathroom, these were highlighted to site manager at the time, moved in on the date above and mirror was fitted however had a lovely silicone/ glue feature above it spread the width of the wall and my continuing tapping noise, thereafter identified a lengthy list of snagging issues, ill fitting doors, damage to kitchen flooring, faulty heating, damage to sinks, sagging mono blocked driveway, wrongly designed bathroom, flooding outside property, garden both front and rear like a swamp, a gaping hole at the rear of the toilet with pipe poked through, constantly complained re issues and some where repaired, kitchen extractor fan was leaking water 2 days after moving in over cooker , and had the constant tapping noise from it, problem was identified however was told on 3 separate occasions it had been resolved, when the problem was in fact worse, eventually had to email head of customer services which resolved the issue 37 DAYS after the problem was identified, Whole experience of buying from Stewart Milne has been tainted with their workmanship and finishing nothing short of completely shocking and disgraceful.