Shanly Homes Reviews - www.shanlyhomes.com

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Latest Reviews

★☆☆☆☆

“For your sanity & bank balance DO NOT GO HERE!”

Written on: 10/08/2019 by donnadevaux (1 review written)

I won't bore you with the dozens of complaint details, as many are listed in other reviews, but just to say that Shanly Homes is very efficient at selling you the property, but as soon as you move in, they are totally uninterested. We have had problems with the underfloor heating (wires not connected properly), electricity tripping out halfway through cooking a meal & again while we were away, causing us to loose all food in the fridge, dishwasher fitted so badly that the door could not be… Read Full Review

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★☆☆☆☆

“Never Never buy Shanly homes”

Written on: 05/06/2019 by 38Lindsay (1 review written)

Since two year by now , my flat has poor sound insulation, water leak to the wall, insecure building entrance door which those problem are not fixing and no responsible to do so. I am very disappointed and regret I bought from Shanly homes. Please never buy from Shanly. Don't want people suffer like my situation… Read Full Review

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★☆☆☆☆

“More like Scamly Homes”

Written on: 20/06/2018

Horrible company. Managment are a bunch of bullies hiding behind their desks. Take your money and promise you everything. Swiftly changes when you move in. Avoid if you are thinking about buying a premium home. It’s not premium service or premium contractors. Had every imaginable leak, heating, water issue etc... Some not fixed still and forever chasing via emails. They wear you down like a crocodile till you give up and submit. I’d jump out the window if it weren’t for the safety… Read Full Review

Abcdefo's Comment

Written on: 24/06/2018

We have exactly the same issues! Our development is located in London N14. Can you please message me directly as we have been through the councils and nHBC (the latter being just as bad!) for 4 years but no luck.

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Anrgm's Comment

Written on: 06/12/2018

hi,
i would be interested in know which development this is. I am experiencing the same issues. the impunity displayed by this company is beyond disbelief. I wish i had know about these issues before buying from them. an absolute nightmare !
Why hasn't anyone reported them to watch dog ? such companies should be investigated and fined accordingly. you cannot build a house where you hear every move your neighbor makes and say the flat/house is noise insulated

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Doingtherightthing's Comment

Written on: 13/07/2018

This is concerning as Shanly is proposing another over-development of 28 homes in Shepperton, Surrey.

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Fustratedone's Comment

Written on: 17/10/2018

YUO SHOULD SEE HOW THEY TREAT NEIGHBOURS TO THE SITE

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★☆☆☆☆

“All show, no substance”

Written on: 11/05/2018 by O'Leary139 (1 review written)

At first, Shamly seem reputable, and the agent made all the right noises. House purchase went smoothly. However, it's after you move in when all the problems start. The quality of their contractors is appalling, with a long list of shoddy craftsmanship. Windows didn't open, radiators leaked, missing loft insulation, light fittings falling off the ceiling, creaking floorboards, staircase that is falling away from the rest of the house, and a flooded garden. The sound insulation is so bad, you… Read Full Review

Sky-Peace's Comment

Written on: 06/06/2019

Totally agree with you. I'm also have almost the same problem like you. So disappointed, I want to undo purchasing if I can.

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★☆☆☆☆

“Poor quality of Building &unprofessional/worst...”

Written on: 19/03/2018

I bought a new flat from shanly home on 6 months ago, it is a good looking flat but sine I moved in I have experienced a water leaks from the wall and then the noise problem. Recently I have suffered a series this noise above my flat such as footsteps, people making conversation, music, moving things etc. I have reported to customer team and their senior manager but they were poor respond and not helpful at all. Disappointing with their services ( Shanly home )/ expensive building, it has been… Read Full Review

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★☆☆☆☆

“No moral or ethical sense of community spirit”

Written on: 08/02/2018 by Austin307 (1 review written)

We live next door to the Banks Place development and in the two years this has been built we've had persistent dust, brick and dirt particles blown over the fence onto our windows. We had enquired about window cleaning for the immediate neighbours when the development was complete and was told that this would be something they would look into. Now that the development is complete they have backtracked and told us that the vast swathes of airborne particulates coming from their gravel, sand and… Read Full Review

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★☆☆☆☆

“The worst service ever!”

Written on: 21/11/2017 by EddieHastings (1 review written)

We have been absolutely shocked by the appalling behaviour and lack of professional integrity we experienced. They kept chasing us for a PX and when we agreed , they pulled out two days later. Then they asked us again and put it into writing to confirm. Then, 13 days before we were due to move they decided they did not want PX. No one told us though, we only found out when going to visit the house! Their excuse, we don’t really do PX and it’s too risky. I assume they shouldn’t hound the… Read Full Review

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★☆☆☆☆

“Don't even consider Shanly Homes”

Written on: 24/06/2017

Whilst the buildings are structurally sound, the Shanly finish is often rushed and poor. Their two year guarantee is a joke as Shanly are very reluctant to undertake any remedial work without constant chasing. They hate spending money on snagging and are very reluctant to send contractors still working on site to do repairs. Shanly generally seem to have little control over contractors who are often unhappy working for them. Shanly themselves have a high turnover amongst some key staff, which… Read Full Review

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★☆☆☆☆

“Poor quality of house, worst customer service, rip of...”

Written on: 25/11/2016 by Priscilla27 (1 review written)

All the windows were poor quality, the wind draft makes the room very cold in winter, a couple of the windows can't even closed properly. There was water leak under the bathroom tub, we found the plumper who told us there we have to take off the tiles on the side of the bath because there is no other ways to access to the pipes. My neighbours have had loft extentions done which we are planning to do as well. First of all I don't undertstand why we should pay the business to give us the… Read Full Review

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★☆☆☆☆

“Shanly Shambles”

Written on: 28/10/2016 by 241Power (1 review written)

First time Shanly buyer and never again. Workmanship poor. No one seems to have any pride in their work. This is obviously not checked by more senior staff. They presented us with a property after being given the "Shanly Sparkle". What a joke! Place was filthy with many, many snagging issues. A year on and these are still being 'rectified'. A very disappointing experience for a very expensive property. Senior staff, even at Director level do not want to know about these issues. They… Read Full Review

Dbridgeman's Comment

Written on: 06/11/2016

I wish I had read this before I bought my Shanly house. I agree with everything in this
The houses look good but are built with cheap materials. Customer Care? A joke.

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Lvpeace's Comment

Written on: 04/03/2018

Me too. I’m very disappointed with shanly Home as Recently I am experiencing the noise problem. Still fighting with customer service manager and their quality control manager.

Don’t know what will be happening next.

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Anrgm's Comment

Written on: 06/12/2018

We are exactly in the same boat. it is coming to 1 year and we have been given the run around like nothing else.
Customer services are the worst. They rude !
The flat was over priced. An absolute nightmare

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★☆☆☆☆

“Don't buy a Shanly home”

Written on: 23/09/2016 by Hortonxw1982 (1 review written)

Appalling sales process. They wanted us to exchange contracts months and months in advance. As it was people in the chain weren't ready, which frankly saved us from what was an abysmal sales, building and purchase process. Extremely poor communication and shocking customer service and treatment. They were months off the expected date for completion of build which would have left us homeless and severely out of pocket. In the end we chose to lose our deposit (don't agree to a full deposit if… Read Full Review

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★☆☆☆☆

“Severly let down”

Written on: 19/07/2016 by Gunnvp24 (1 review written)

When we met the salesman we where promised that shanly would look after us,well that never happened they turn up and look at the problem ( and there was a lot of them ) and try to be sympathetic but the response can only be described as pathetic excuse after excuse shoddy workmanship plus when the guys turn up to do repairs all you are told is they don't want spend the money (shanly that is ) and that's why we have the problems cheap materials and the cheapest labour possible and what do you… Read Full Review

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★★☆☆☆

“This company wasn't very helpful at all and was very...”

Written on: 10/07/2016 by FletcherCooper (1 review written)

This company wasn't very helpful at all and was very rude on the phone. I felt like no one wanted to help me and wondered why I was calling… Read Full Review

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★★☆☆☆

“Poor build quality and terrible customer care”

Written on: 11/06/2016 by 1992O'Connell (1 review written)

I would agree with most of the negative reviews. I have suffered a series of leaks, floods and heating issues. The build quality is poor (particularly plumbing), attention to detail is poor, customer care is appalling, they don't listen and the feeling is that Shanly just doesn't really care about build quality and customer care and are reluctant to repair defects and help customers. Shanly are always slow to respond and you have to chase them all the time to get things done. Some of the… Read Full Review

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★☆☆☆☆

“Rude, Arrogant, Patronising”

Written on: 14/05/2016 by Crabtree177 (1 review written)

In my opinion the aftersales staff I have dealt with at Shanly homes are one or all of the above. I've given them 1 star as there is no option to give them no stars. They are without doubt the most unpleasant people it has ever been my misfortune to buy a house from. I would recommend anyone who does purchase form these people to go through the sale contract with a fine tooth comb with a solicitor as there will be clauses in the contract which you will find hard to believe. Covenants that… Read Full Review

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★☆☆☆☆

“Average build quality, third world customer service....”

Written on: 26/02/2016 by Jordan220 (1 review written)

We bought our 4 bedroom family home from Shanly in 2013, and whilst we've been reasonably satisfied with our home, it's not been without its problems. There were some fundamental mistakes made during the construction of all Shanly homes in our development, and they've been plagued with plumbing and water leakage issues (including from the roof) since new. We had an en-suite bathroom completely rebuild. Shanly's race to the bottom on costs means their build/suppliers are generally b-list or… Read Full Review

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★☆☆☆☆

“Disgraceful is an understatement ”

Written on: 06/02/2016

We were first time home owners and loved the look of our Shanly home. Four years on we want out. Others in our development feel the same and some have packed up (their water logged belongings) and left. I really don't know what to start with the things that have gone wrong, not just for us but also our neighbours. We have had over 9 leaks, over all floors, coming through the walls and ceilings. We have toilets that that have been installed with #15 cistern systems, which is no surprise many of… Read Full Review

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★☆☆☆☆

“Keep the hell away”

Written on: 17/11/2015 by woJoyce440 (1 review written)

Absolute rubbish origanisation.....keep the hell away… Read Full Review

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★★★★☆

“Excellent after sales care”

Written on: 07/10/2015

Having lived in our house for four years now, I can definitely recommend Shanly Homes. The house was constructed well with no major defects. The few snagging issues we had were promptly inspected by an "engineer" who basically checked we weren't making it up, then booked the trades to fix. Everything was resolved in a timely manner. Our neighbours have all reported the same, so I would be happy to buy from Shanly again… Read Full Review

Disgruntledofboulters's Comment

Written on: 12/05/2016

I thought people weren't allowed to submit reviews for their own company?

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Symposium's Comment

Written on: 12/05/2016

I'd assume they're not. Why do you ask?

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1964's Comment

Written on: 11/10/2016

It seems very strange that all the comments which are negative have sign in names whereas the glowing comment does not.

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Doingtherightthing's Comment

Written on: 13/07/2018

Completely agree. If you’re supposedly happy with your home, why even raise a review detailing the very ‘issues’ that aren’t a pparently a problem? And on the very website that has so many poor reviews?

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Doingtherightthing's Comment

Written on: 13/07/2018

Obviously stands out as having been written by the M.D. or one of his mates as they refer to supposed ‘good points’ - and ‘our neighbours all reported the same’ is particularly suspicious. Not on this site they haven’t.

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Symposium's Comment

Written on: 13/07/2018

All new homes have snags - it’s inevitable with a product with so many components. It’s how they’re fixed that’s important, and all my neighbours and I have been happy with how Shanly have resolved them.

If that’s not been your experience then write your own review, but it doesn’t negate my review nor mean that I’m an employee of theirs! My only relationship with Shanly is that I’ve bought a house from them.

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★★☆☆☆

“Poor Customer Care”

Written on: 28/09/2015 by CristalTempleton (1 review written)

I bought a nice looking Shanly home recently but snags and issues have not been sorted out and when I addressed issues on poor finish the attitude is 'if you don't like it - do it yourself'. It is hard to build a good reputation for quality and easy to lose it - which, in my opinion Shanly could easily do… Read Full Review

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