Crest Nicholson Reviews

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★★☆☆☆
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Crest Nicholson

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Latest Reviews

★★★★★

“Refer a friend voucher available ”

Written on: 28/08/2019 by RitaON (1 review written)

Hello, I have purchased a Crest Nicholson new build and have x2 refer a friend vouchers available. So if you're about to reserve a new build at a Crest Nicholson development site, please get in touch and I'll send the voucher to you. We both benefit from receiving £1000 :) Thank-you RO… Read Full Review

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★☆☆☆☆

“You will have serious problems when you sell it!”

Written on: 17/12/2018 by tommytan88 (1 review written)

Don’t buy Crest Nicholson developed properties, otherwise you will have serious problems when you sell it. The problem lies in the management company they set up. Once the properties are completed, Crest Nicholson set up “empty” management companies so that they can sell their properties. However, most of such management companies are just shell companies, meaning that they are actually non-existing and do nothing. They don’t maintain the communal areas at all, and never appoint any… Read Full Review

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★☆☆☆☆

“DO NOT BUY A CREST NICHOLSON HOME ”

Written on: 01/10/2018 by Adayman (1 review written)

You have been warned. Customer service is terrible. Build quality terrible. And if you do buy and they offer to lay a free lawn it's because they want to hide all the builder rubble they are chucking underneath so you don't see it. Tricksters… Read Full Review

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★☆☆☆☆

“Damp and mould ”

Written on: 01/12/2017 by Makailah298 (1 review written)

My friends flat is 3 weeks old , damp and mould growing all over the flat. He’s been told it’s a paint problem. And to put a dehumidifier in the flat. Oh and live with it and put his heating on more. He’s just paid £200,000 for a 2 bedroom flat. Shocking! Why would a new place be so damp and except people to live with it… Read Full Review

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★★☆☆☆

“Customer Services will ruin your dream !!”

Written on: 08/10/2017 by Wolvo1 (1 review written)

Sales staff good, however their 'Customer Services' team are an utter shambles !! You have to chase chase chase even to get an acknowledgement let alone a fix. Even then they will ignore you for months, send the wrong people round, or in some cases just send anyone round to bodge it. They also expect you to inform them of every fault on day 1 (impossible) or "you didn't inform us so we're not responsible". I received several emails saying they weren't responsible for certain snagging areas… Read Full Review

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★☆☆☆☆

“Good, bad and ugly”

Written on: 27/09/2017 by 1978Harrison (1 review written)

Design and fittings good. Prepurchase terrible with all sorts of threats if we did not complete before their year end. Lots of interior and exterior snagging but most done reasonabley quickly. However many landscaping and drainage sewerage problems and despite the involvement of executive staff - no honest answers. Some excellent staff and some absolutely terrible… Read Full Review

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★☆☆☆☆

“Extremely Rude”

Written on: 07/09/2017 by Nico1984 (1 review written)

Appallingly rude, arrogant sales staff at Portland Gardens, I'd like to bring my husband next time and notice the difference!… Read Full Review

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★☆☆☆☆

“Valentine Place: terrible quality and poor customer...”

Written on: 10/05/2017 by ReeseO'Connor (1 review written)

I bought a flat in Valentine Place development in London 8 months ago and so far the experience has been terrible. Crest hurried up the works in order to force buyers to complete the purchase by the end of their financial year. This has led to enormous quality issues. Before completion I warned Crest about water leaking from the roof in the flat and 8 months after rain is still dropping down from the living room ceiling. The Customer Service has been dragging its feet in order to minimize its… Read Full Review

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Mcatherall's Comment

Written on: 07/10/2017

Do you still have water piping issues, we are looking at a flat here.?

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★☆☆☆☆

“Non courteous and luck of professionalism ”

Written on: 26/04/2017 by Chaz439 (1 review written)

Made appointment to see plot , conflated my mortgage adviser who confirmed to them that I'm able to afford the purchase. They want on few hours later to sell it to someone else without even caring to let me know. While have been constantly trying to constantly to get hold of their financial adviser which they insisted I should use. You could at least had the courtesy to let me know! Appalling! … Read Full Review

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★★★★★

“Fantastic in every way. Quality finish & customer service”

Written on: 15/02/2017 by AshleyCorgat (1 review written)

I bought our home in October 2016, Finberry Development. Our home is built to the highest standards and still every day i am amazed at the quality & high standards applied throughout, to every little detail. As expected in any newly built home we experienced some teething issues with cracks or blocked pipes etc. Minor issues and no more than 3 or 4 small touches. Nothing has been too much trouble and if anything have been a delight to work with. Any issues they needed to fix have been done… Read Full Review

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★★★☆☆

“so far so good”

Written on: 31/12/2016 by Ewing346 (1 review written)

have been a decent experience so far with Crest. The house built is good, now if you are thinking it will not have any fault what so ever you are after a palace or something. the after sales is good… Read Full Review

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★★★★☆

“happy with my home”

Written on: 07/10/2016 by HailiePerry3 (1 review written)

decided to buy a two bed house. having lived in my previous home since childhood, moving home was daunting. the sales office talked me through the process. once I had paid the reservation fee, I was able to ask any question and got the answers I needed. On completion day, I moved into my home. There were lots of snagging issues but these were dealt with and resolved. The area has bee beautifully landscaped and the roads are wide(not narrow like some estates). I am very pleased with my… Read Full Review

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★★★★★

“Happy so far! Refer a friend voucher available -...”

Written on: 12/08/2016 by KSee93 (1 review written)

Hello, We have recently reserved a plot with Crest Nicholson, so far we have been very impressed with the staff, and also what Crest have to offer compared with other home builders, such as including many upgrades others charge for as standard, i.e dishwasher, down lights, outside tap etc. As part of our reservation pack Crest have included a couple of refer a friend vouchers, where both us and you receive £1000. So if you are just about to reserve a plot with Crest get in touch. Please only… Read Full Review

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Sgall1973's Response to KSee93's Review

Written on: 21/11/2016

Hello, we are about to reserve a Crest Nicholson Home. Is your offer still live regards the voucher. if so could you please email me, with details.

Kind regards

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Sehrawat.sandeep's reply to Sgall1973's Comment

Written on: 05/06/2017

recently reserved a new Crest Home have 2 refer a friend vouchers available.

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★☆☆☆☆

“Poor quality, poor communication”

Written on: 09/05/2016 by GatesT (1 review written)

We purchased our home in December 2015 and what a nightmare journey it has been. Crest Nicholson are quite possibly the worst company ever to purchase a new home from. Their high staff turnover explains why they are unable to communicate to their customers throughout the purchase, and the Customer Service Director is an example as to why the customer service is way below average. We were instructed to complete 7 weeks too early, and 3 days before we were due to move in we visited to identify… Read Full Review

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Martin1264's Response to GatesT's Review

Written on: 01/07/2016

hi can u kindly name the customer service director please

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★☆☆☆☆

“Still finding problems 2 years on”

Written on: 26/11/2014 by Peter.foster (0 reviews written)

My wife and I bought a home from Crest Nicholson 2 years ago. In general, we were pleased with the house itself (otherwise we wouldn't have bought it!). It was exactly what we wanted. 2 years on it's still the house we want to be living in but significant problems with the plumbing mean that we are having to spend hundreds of pounds on repairs to problems that were, almost certainly, in the house to begin with. We had Crest out in the first two years to fix a variety of problems (poor… Read Full Review

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