Complete Roofing London Ltd Reviews

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Complete Roofing London Ltd

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Latest Reviews

★☆☆☆☆

“We commissioned this company to build our loft...”

Written on: 13/04/2021 by JessicaGill (1 review written)

We commissioned this company to build our loft conversation but after a list of botched jobs and taking the building control money we paid to him he has left our property a complete reck. Avoid him and all his alias companies at all cost… Read Full Review

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Adamlee56's Comment

Written on: 30/04/2021

Hi, I’ve had the same problem in Loughton could you please give me a call to share information you can withhold your number thank you

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Alfiec46's Comment

Written on: 05/05/2021

I’m happy to share all the information with you about this builder please let me know how I can access your number

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Adamlee56's Comment

Written on: 05/05/2021

When did you have the work done I have put my number up hope it goes up on the comments

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Alfiec46's Comment

Written on: 05/05/2021

The catalog of botched jobs started in February this year

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Alfiec46's Comment

Written on: 06/05/2021

Your phone number wasn’t showing. I’m not sure that it will on here

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Alfiec46's Comment

Written on: 06/05/2021

Your phone number wasn’t showing. I’m not sure that it will on here

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Adamlee56's Comment

Written on: 01/05/2021

I have had the some done to me with this builder

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★☆☆☆☆

“Complete Roofing is just one of a number of companies...”

Written on: 29/03/2016 by MassDosage (1 review written)

Complete Roofing is just one of a number of companies with "Complete" in the name that are used to defraud unsuspecting clients. I received a quote for a loft conversion from them in 2012. The quote seemed reasonable and was accompanied by plans from an architect. I put down a 10% deposit of around 2500 GBP and never heard from them again. They didn't respond to any letters, e-mails or phone calls from that point forward. I submitted a case at the small claims court, they ignored all… Read Full Review

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Br1Dow1N's Response to MassDosage's Review

Written on: 02/06/2016

This man worked on my house took all my money and didnt finish the job, he left me with a lot of things to finish off costing me alot of extra money. He tricked us in many ways. One of his team also took from us . Do not use this company.

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Cowboybuilder's reply to Br1Dow1N's Comment

Written on: 28/01/2017

i have had dealing with this person. He is a cheat i would never use this guy at all.

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Marcmoy's Response to MassDosage's Review

Written on: 09/02/2020

This accusation is completely false .
The actual true version is that the customer instructed us to employ Architect , Structual engineer to draw up plans for there Loft conversion.
Unfortunately not every loft plans in England do get approval, this can be for various reasons , could be disputes with neighbours as was in this case .
The customer after battling with neighbours did not get permission and in his frustration asked us for a full refund.
As I explained architects don’t work for free either do Structual engineers and we paid for council fee so the £2500 which does not even cover all these is not refundable if planning is not granted ,
Planning is out of our hands .
And to then get threatened that if we don’t we will have a review wrote is totally wrong and I only wish people could see the other side .
It’s now 2020 , we do on average 50 jobs per year , if there wasn’t some dispute in last 20 years this would be a miracle.
We come across some very difficult customers .
Look at our reviews on trust a trader you’ll see we have many happy customers .
Thanks

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Massdosage's reply to Marcmoy's Comment

Written on: 05/03/2020

By responding like this you're just making yourself look even more desperate. Let me rebut...

* We had absolutely no issues with the neighbours, we had letters from both of them showing they were happy with our plans. In fact they're good friends of ours.
* The council fee for planning permission for a straightforward loft conversion is nowhere near £2500, anyone can check this, this amount was your 10% deposit which you took. There is no record at Haringey council that you even applied.
* The proof is that the respectable builders we employed after you had no problems getting planning permission right away and I'm writing this from the loft conversion that they did.

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★☆☆☆☆

“We are out of pocket £3400 ”

Written on: 06/08/2015 by pmb74 (1 review written)

We hired Marc Moy for a loft conversion as we liked his website and he was the cheapest. We signed a contract in Sept/Oct 2015 and paid the 10% deposit (£3400) to secure a start date in March 2015. After that things went downhill. He claimed he would have plans drawn up and submitted to council but this over the coming months we had issues with him not returning phone calls or replying to emails. The plans he finally submitted (in February 2015) were missing information. After the council… Read Full Review

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Massdosage's Response to pmb74's Review

Written on: 29/03/2016

We had a very similar experience with him a couple of years ago, he stung us for an initial £2500 deposit, drew up some vague plans for a loft conversion and then completely avoided us. I went to the small claims court and and they sent a bailiff over but nobody was at any of the addresses provided. I can't believe this guy is still operating and taking people of their money.

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Marcmoy's Response to pmb74's Review

Written on: 09/02/2020

This Customer again makes a totally false accusation.
Truth of the matter was a planning application was entered to the council which takes 8 weeks to get an answer, the council wanted the drawings changed so we had to re do the design , by the time the design was agreed this was some 4 months later .
People get frustrated with council planning but have to realise In London especially the councils and inundated with applications and the days of waiting 5-6 weeks for planning do not exist any more and the applications are getting harder every year .
We now make everyone aware that there is no guarantee on planning , architects, Structual engineers and planning departments do not give full refunds if the applications is not successful.
As builders we can only do so much .
We have been working on lofts and extension for 25 years and complete on average 40-50 jobs per year .
We over 1200 jobs works on in that period There will always be someone upset with something.
That is why sites like trust a trader was formed as the companies get vetted and speak to the customers for reviews before they would consider taking on the company’s.
We got vetted and passed with flying colours so this proves we are reputable.

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Bu1Ldersr's Response to pmb74's Review

Written on: 02/09/2016

Having Read the above reviews It seemed we got off lightly as they did complete the job ( 5 years ago ) and did not go massively over budget. However it was a terrible 6 months of fighting and chasing and the goodwill of two builders he used (roofer and the builder form Harlow). He never returned our calls and the sting in the tail is they never submitted their palnning application on completion so now we have to start the process again and face a £1000+ bill and need to take some of the plasterboard walls down for inspection. Utterly bad and I am suprised they are still trading .

Can't believe the guy is still out there !

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Cowboybuilder's reply to Bu1Ldersr's Comment

Written on: 28/01/2017

Yes the guy (builder) that wears the boys baseball cap has tricked me out of my money. He never picks up his phone or emails. Please beware of this guy as in my case i have reported him to my legal advisers and we will be closing this guy down soon.

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