Farendon Fields - outstanding experience

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Blazei440's review of Cala Homes www.cala.co.uk

“Farendon Fields - outstanding experience ”

★★★★★

written by Blazei440 on 03/01/2024

I moved into my Cala home recently at Farendon Fields and am amazed by the house and my experience with Cala. When I give a review or state an opinion I have to give details so be warned this is a long detailed review. Other detailed reviews helped me with my decision so I hope it well help others!

Firstly - the presales experience was so effortless, the sales team - kept ontop of every stage and moved things along for me with my solicitor so we were able to complete super fast without my needing to do much. Cala offered incentives and a part exchange and the whole process was honest, transparent and super quick. The sales team literally glided us through it all - so easy ! Another thing I love about this team - they promise and over-deliver every time (I've since learnt its the cala way). I've worked with developers who promise everything and then dissappear or require lots of chasing.
Since we have been here they check in regularly and nothing is ever too much for them when you ask for help - super thoughtful! (Even offered to hold the baby whilst we unloaded boxes).

The site teams after sales care is incredible. The deputy site manager is so quick to respond to any questions (and I've asked so many silly things). Nothing is ever a silly question according to him and he is there literally in 10 min of sending a message to help. Annoyingly most of my queries have been user errors rather than anything being wrong and not once has he pointed it out : always a smile and making your question feel super important. This site team is one of the best I've ever experienced - they know their trade so well and are very hands on. (I've been on 2 previous new build sites too).

I had to make this move with my husband in another city and with 2 kids I was so nervous. The site team and sales team have settled us in so well - I can't believe I was able to pull it off alone with the kids. They settled us in like family - couldn't be more grateful to them.

I had a minor issue and the head of Customer Care assembled a small team including the site manager who all showed up to our home on their day off to help us. It wasn't urgent to me but super urgent to them to resolve. They went above and beyond to make sure we were "cala comfortable". So impressed- it doesn't get better than this!

Now for the house - I have experience with other developers and really noticed some big things. Given I was torn between cala and another developer I had to scrutinise everything for a comparison:
1. Cala's basic spec home is every other developers upgraded premium home (with bells on). In other words - every house produced is kitted out and included within the price (quality appliances / boiler / water tank etc) By the time you've paid for upgrades with another developer you've wasted money. So Cala was definitely worth the money !! There's true value in their offers.
2. Cala's known for very good quality homes BUT their luxury feel is not just the materials used to build the homes, its also the details (stunning skirting boards, door frames, really strong quality doors, extra high ceilings, invisible fixtures and fittings). The "instragammable" luxury is in all these details and what I love is the style is backed up by quality workmanship and materials.
3. They are an honest developer in the PX process- they aren't looking to make money on your trade in property like other developers. The sales team are just focused on getting you into your new home and keeping it all simple and transparent!

In summary - you aren't a plot number or a sales figure - you're people to them and here at Farendon Fields they aren't just building homes - they're building communities and helping families with their next chapter.

I am definitely a cala customer for life now...hubby and I are looking at our next onward purchase in the next few years and only lookung at homes built by Cala and now considering looking at different locations that only this particular cala team will be overseeing as there is so much trust in this team's ability and service!

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