Bovis Homes

Absolutely horrific first experience of purchasing a new build property. Site director, clearly had no respect for me as the home buyer as totally dismissed my list of snags, made appointments for contractors to come and I took time off work and no one showed up. He took calls in my house and was shouting and swearing. Lots of snags and 9 months on still have most unresolved. Correction of one issue resulted in others e.g. relaying turf lead to driveway being wrecked by tractor and skip so now needs relayed. Lawn was flooded continuously and died off, pulled away from walls, and whole garden sank along sides. Was unusable. Garden drainage installed after much debate. Turf then redone. Landscaper was given soil dug out from other building areas that was filled with debris and weeds to break down and use as topsoil. He said it was ridiculous but had no other choice as that was what Bovis provided. Now 7 weeks on after watering lawn carefully daily and not walking on it, turf is dying in patches, hasn't knitted together and is spongy and cannot be walked on at all on the left hand side of the garden. Director of customer care (there's an oxymoron when it comes to Bovis!) came to inspect lawn and said it looked as though we were taking care of it and he didn't understand why it was pulling away and spongy...until we asked how it would be rectified. Then it was fine. When showed photos of the skip of soil used as topsoil, he said we could easily be lying about that and he had no proof that the soil used in photos was used in garden. Then our garage floods regularly, properly floods. This is because ground level is above damp course and air bricks are covered too. Apparently as "garages are not meant for storing anything but a car (despitethem giving me a BBQ as an "incentiv" that has to be stored in the garage as turf so bad and surely electricity they have in a flooded garage is a safety risk?), i should get a shed". I asked if he in all honesty would be happy with this and he said "i would have known what to expect from this property as i would have known the building regulations". He then basically told me to call NHBC but that they would agree with him and i was wasting their time. Aggressive, rude, intimidating and unprofessional. Bovis Homes are awful once you complete the purchase. I expected common decency and quality from them but instead, I have had to argue, chase and put up with insults from these people who told me that they were building this estate to a "high standard" and that they "take pride" in their properties. What a joke. Would rather walk over hot coals than ever buy from bovis Homes again. I feel that they cannot be allowed to keep making buyers' lives so miserable.