Barratt Homes Reviews - barratthomes.co.uk

We have had nothing but problems since nearly two years ago moving in. All they do is fob you off hoping you will give up. If you could see the workmanship it's unbelievable. Also how they have left the exterior and leaving our family without a garden for nearly two years. Absolute low lifes.

I purchase my Barratt home in June 2015 and up to the last few years things have been fine. Lately my neighbours and I in Sandpiper Walk, West Wittering have noticed a windowsill has warped and damp is coming in from somewhere. There appear to be a layer of black sponge under the window sill before the brickwork starts.

We have asked nicely if a building surveyor could come and look and tell us what we should do, given the fact that we are out of the 5 year warranty period.

The NHBC who is supposed to cover us for 10 years has flatly refused as they say it is a window issue which it is not.

Since this is obviously a building fault as it is affecting so many houses the least they can do is send someone out to advice us.

WASTE OF TIME, caused damage to garden then said i've to help sort it going back and forth for 6 months and still messing me about

Buying a house from Barratt's was one of the worst mistakes I have ever made. There has been nothing but failures.

- Our garden had been under water all winter, the ground has rotted and there are flies everywhere.

- The land surrounding our house is a desert of water logged clay, despite repeated complaints.

- Barratt's have accused us of lying about an updated conveyancing plan, which they had signed and sent to land registry. They are trying to bully and embarress us (we are young) to hide their mistake.

- They have cut down a protected hedgerow in March, killing hatching birds.

I won’t recommend Barratt homes(DWH) to anyone ever.Teju are pathetic and construction quality is absolutely horrible.

The staff and their contractors are horrible and ignore the issues raised.I am staying in the property since last 1 year and still getting issues,some issues are not resolved since last summer.Their contractors (joiners,plumbers etc )are so unskilled and unprofessional.

You have to keep on following up with them for months and months for a very small issues.

Don not get tempted by comparing their house costs with the other marketed properties because then you will have to face lots of issues.Even their complaints department does not help you to resolve the issues.

So overall they are horrible and pathetic builders.

From day one of picking up my keys to my new home its been a nightmare.

Over 300+ snagging issues

House signed off my a sales manager with no skills to do so advising 'Good'

Poor quality finish

Poor service

Barratts staff lying and making personal comments about me to suppliers and each other

Forced to sign a settlement agreement and silenced to obtain a refund for the carpets i paid for due to Barratts laying the wrong ones - it took over a year to get my money back - Barratts made it difficult for me

Bullied and threatened by CEO to accept an offer of compensation for the impact my experience with Barratts has had on me, knowing full well i have ADHD and how the last 2 years has made me ill. I was told if i don't accept it, the offer will be withdrawn.

I've raised complaints over the last few weeks and I'm being ignored despite receiving automated emails advising they will contact me within 48 hours

I can go on and on with the experience, this is just some of what I have experienced.

The dispute is ongoing

Anyone who is experiencing similar issues - do not give up - you deserve better

We worked hard to pay for our homes, we should receive what Barratt Homes advertise - High Quality, Award Winning, 5* Homes whereby they put the customer first - I haven't experienced this.

Purchased in 2018, now nearly 2024 our house is still not a home. Barratt sold us a house with no safe fire escape route, 5 fire doors no fire safety cills and all doors n frames not fitted correctly. We've suffered around 500 issues, some major that they continued to lie about even after seeing for themselves. Broken blocks and beams under the house, rain water entering the house onto of the dpc washing away our concrete floor, bare live electricity cables to name just a few. Endless ongoing building site that has damaged our health and our lives.

Absolutely thrilled with my purchase from Barratts. Before moving into the property they allowed us to measure up which was very useful. Not only that, Rio kept us informed with everything. I received a welcome pack upon completion which was a very nice touch.

Everything went very smoothly when completing and the property was in very good condition. I noticed some snags and Assistant Site Manager corrected my issues straight away. I was very impressed with the customer service. A week later I noticed a leak from the bathroom to the kitchen, the Site Manager was very efficient and sorted this issue out straight away.

Overall, I am over the moon with my purchase and would recommend Barratts to anyone! Thank you for making my first home purchase an enjoyable experience.

We purchased our home nearly 2 years ago and we are still living an utter nightmare!! Bodge builders at their best! Management are no better, we have lived with major leaks and damp in our en-suite for nearly 2 weeks and they keep sending unqualified builder after incompetent tradesman to sort the problems. Management don't want to know, they cant be bothered and we have been left with nothing but like we are living in a squat. I cant believe that after parting with hard earned cash and paying a ridiculous amount of money to move we are faced with problem after problem that now Barratts want nothing to do with!! I would not have another house from these people if it was given for free! Do not waste your money!!

I recently purchased a new home from Barratt, the so-called "largest developer in the UK" known for their high-quality builds. I must express my disappointment. The door frame in the picture provided is visibly cracked. Worse, the chain lock, ostensibly a safety feature, is disappointingly affixed to a piece of cardboard-like material. It seems to serve more as decoration than a genuine security measure. Based on my experience, I would not recommend Barratt's apartments to anyone looking for reliable safety features in their home. Their reputation for quality, in my case, does not match the reality.