IPhone - defective - do not buy from Aberdeen store

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Petrie2's review of Game www.game.co.uk

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“IPhone - defective - do not buy from Aberdeen store”

Written on: 14/10/2020 by Petrie2 (1 review written)

Bought an iPhone X for my son. Phone broke within a month with no damage caused by user. Aberdeen store so unhelpful, couldn’t understand issue or respond unless scripted. One Pleasant staff member Suggested that the resolution would depend on who I spoke to. Immediately Went and got an independent report from Apple who also confirmed damage not caused by user & the phone had had a replacement screen in place. Definitely a Dodgy phone. Reluctantly the Aberdeen GAME store sent the phone off to their technical department Who of course ignored the expert advice from Apple...refused to fix or replace. Shocking!!! Escalated to customer services, they delayed due to COVID & stores closing (totally understood) but chased and chased - now ongoing for 10 months, suggested a refund and they have Just come back to say that They can’t override Aberdeen stores decision. Nothing Can be done. No mention of having broken the Consumer Act. 13 year old gets a £500 Phone for Christmas, it’s proven to be defective - just sickening. COVID and no phone...promises from customer service to assist. Must be Rogues. stay clear.

  • Aberdeen GAME

    Branch Visited

  • iPhone Mx £479

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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