Spotify - www.spotify.com

There are way too many adverts in between around 2-3 songs I get four 30 second adverts.

Why should I not use a proxy when registering an account when this company is controlled by horrible customer support service? Also, customers have had horrible support service from staff members. Spotify's advertisements have extremely increased to the point of annoyance. It's clear to me that famous sellouts got the audacity when promoting this despicable platform. No longer will I trust a famous celebrity when they promote Spotify. Because they are promoting horrible customer support service, and annoying advertisements that all ruin the music experience.

I am trying to cancel the subscription from them from August and here we are in October and I am still charged. I have written multiple emails and I have never received any reply from them. Stay away, it is a big scheme.

Love this program never fails, no snags, no errors, downloads fast, plays beautifully, best sound ever! My new and only number one music platform!

I use spotify personally, I am really happy for the portfolio they offer. Also, good music quality. I will continue to use it for sure

SPOTIFY: NEVER HEARD OF IT BEFORE CHARGES APPEARED ON MY CREDIT CARD. PHONE NUMBER LISTED ON CHARGE IS A RECORDED MESSAGE. THEIR SITE SAYS TO FILL A FORM TO CONTACT THEM. YOU NEED AN ACCOUNT TO FILL THE FORM. WITHOUT AN ACCOUNT, HOW CAN I BE GETTING CREDIT CARD BILLS? NO WAY TO CONTACT. HAD TO CANCEL CREDIT CARD AND REPORTED THEM TO THE CREDIT CARD COMPANY. LOVE TO KNOW HOW THEY GET YOUR CARD NUMBER. WHY DO THE EXIST? .

I cancelled my account in the second month of using their service but to my dismay I find this month that my account wasn't cancelled and my account was charged another £10. Will never ever use Spotify again unless a refund is prompt.

I love using Spotify and am sad that I can't support them any longer in good conscience. My account was hacked and the password changed. I was able to cancel the subscription to premium but I'm trying to work with Spotify support group to get my password reset and me back into my account.

This company does not have a support group phone number! They prefer if you use a web form for support requests that you can access from within your account! But what if your account has been hacked and you can't get in!? I had to dig all over the Internet to just find their email. Which is [email protected]. For anyone who may need it.

I've been working with them for about two weeks. I still have not had my issue resolved. They're still working on verifying me. The last information I sent them was five days ago and still no response. Very slow. Possibly the worst service I've ever had with any company.

There is no sense of customer retention here. I love this product and would love to stay a Spotify customer. But there really going to have to pull it together and do something fantastic for me to stick around.

The only criticism I have for the Spotify product, is that I would like to share this account with my wife. Unfortunately only one user can use it at the same time. We are constantly battling each other at the gym to figure out who's going to get to listen to music today. The download feature is awesome though and helps ameliorate that. But even Netflix allows you to have three or four devices streaming at the same time. I would pay a couple bucks extra a month for this.

Not bad when it's working ok, but when it stops working or you need something like a password reset, dealing with their Customer Support is beyond a joke.

Community Owners happy to be "making sure your problem is now in the correct hands". Really? In whose hands was the problem placed initially? Did you give it to Bob the Builder to see if he can Fix It?

I really hope this company goes under. No-one, and I mean NO-ONE should have to put up with Customer Service this bad, ever.

I was a free user of Spotify until I finished Univeristy, after leaving and getting a job I thought why not pay and get rid of these damn adverts. Service is great, I currently have the streaming unlimited. Never goes down, there have been the odd blips in service but other then that you have access to the latest music and great features and apps for all of £5.99.