Autotrader - www.autotrader.co.uk

Bought auto Hyundai i10 from arrow car sales grays essex.today.excellent condition very low mileage. Fantastic value.owner helped with all paper work.even done tax online.the most helpful genuine honest car dealer I have ever met.part exchanged my car for a very good price..very friendly staff.no pushy sales talk.would highly recommended this family run business..as a female buying her own car feel very confident that I wasnt being ripped off..thank you.love my new little car.

I contacted Autotrader about a dealer (Carpoint, bolton) and his aggressive, bullying nature. They have been many many reviews where consumers have experienced this and autotrader have removed my review on their page about the garage

Absolutely terrible experience. We are trade sellers and thought we would try out the Autotrader platform to see if we got any response. The preview of our advert was absolutely spot on and we were very happy, so we proceeded and paid, but the actual live advert is shockingly different. No option to allow customers to contact us by email, no business name showing, very basic info, nothing like what the preview of the advert looks like! When questioned I was told that if I wanted the features that I saw in my advert preview I would have to sign up to a contract with Autotrader (which I know would cost us around £1500-£2000 per month!). They lured us in with a great advert preview then try and get you to sign upto a contract if you want your adverts to look like they do in the preview! As if this wasn't bad enough they now don't respond to any of my emails, probably because I pointed out to them that they had tricked me into advertising with them and that I wanted a full refund and the advert cancelling. Really shocking treatment from such a colossal company, not what you would expect.

I wrote a negative review of a dealer on the Auto Trader website. Everything I wrote was factual and honest. The dealer posted a reply and practically every sentence was a lie. I emailed Auto Trader with all the proof I had provided to Trading Standards and the Small Claims Court to show that the dealer response was untrue (dated receipts, dated breakdown reports, dated phone call logs etc) and asked that they remove the dealer's reply because it was misleading and dishonest. Auto Trader replied to say that they wouldn't remove it because the dealer had ticked a box to say it was true. The dealer has a right of reply to a review, but the customer has no right of reply and even when evidence is provided to show the truth, Auto Trader knowingly allow misinformation to remain on their website. The dealer can also edit the reply (this dealer has edited their response four times) but the customer can't edit their review. They also rejected my review twice until I contacted them to ask what was wrong with it and the answer was 'nothing'. Take reviews and responses with a pinch of salt and remember that Auto Trader receive income from dealers...

Great car's ,great prices and great people

I found the Jaguar I had been searching for at Westwell jones - the Jaguar Specialist, Nr Farnborough.Take a look at their website or give them a call - for my money they are TOP DRAWER

Advertising is to expensive with Autotrader they do not help any dealers they only rip them off

THE HAVE THE WHOLE MARKET AND THEY KNOW IT!!

DICTATOR

THEY NEED A PROPER COMPETITOR.

VERY CONTROLLING AS AN ADVERTISER WITH THEM.

Trying to search for a car, having to wait up to 10 seconds for the page to finally load a page and/or the filters.

Set a filter, go away & make a cup of tea, it might have made it's mind up by then.

Set another filter, time for another cup of tea.

Very frustrating and only have the problem here.

Apart from that, best range of cars around.

I was supplied a volkswagen passat at autotrader. Went all the way to durham from london and it was definitely worth it to be sold a nice car from a good lad buying a car fron autotrader has been a great experience and would certainley recommend it to family and friends who are looking to purchase a car for a fair price.

So pleased.

This once excellent advertiser of vehicles has has first priced themselves up tenfold over a ten year period, but could still just about justify it by the quality and simplicicty ot their search engine, and level of business they delivered to the people and bsinesses that paid to advertise vehicles with them. However, approx two years ago, they were floated on the market, and have become a ruthless, caniving, money grabbing monster, of which wihtout exception, every decision they have made has been solely to line the shareholders pockets (which is not a problem in itself), but with no concern for the huge negative impact they are having on both the motor trade, and consumers alike. They have massively confused their search engine, therefore making it harder for consumers to find the productsthey have searched specifically for. With this they hide behind giving the consumer 'choice'. Next, they invent useless products to try to sell the trade in order to get more business. Again, this can only affect the consumer negatively as it means they are more likely to find vehicles dealers have paid the most money to put in frot of them, instead of the products tehy are actually looking for. Now they are entering into a valuation system, created by themslves, in order to be able to manipulate pricing in the industry. They have worked out that the only way they can keep growing financially, is to take more money off of advertisers. And the only way they can do this is to manipulate pricing in the whole industry to enable them to keep increasing their already stratospheric pricing. Again, this can only be detremental to consumers and dealers alike. Without a doubt they should be HEAVILY investigated by a governmental body for unfair, manipulative, and bully boy tactics, and general market monopolising.